Java Desktop System Release 3 Troubleshooting Guide Sun Microsystems, Inc. 4150 Network Circle Santa Clara, CA 95054 U.S.A. Part No: 819–0916–11 August, 2005 Copyright 2005 Sun Microsystems, Inc. 4150 Network Circle, Santa Clara, CA 95054 U.S.A. All rights reserved. This product or document is protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this product or document may be reproduced in any form by any means without prior written authorization of Sun and its licensors, if any. Third-party software, including font technology, is copyrighted and licensed from Sun suppliers. Parts of the product may be derived from Berkeley BSD systems, licensed from the University of California. UNIX is a registered trademark in the U.S. and other countries, exclusively licensed through X/Open Company, Ltd. 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L’interface d’utilisation graphique OPEN LOOK et Sun™ a été développée par Sun Microsystems, Inc. pour ses utilisateurs et licenciés. Sun reconnaît les efforts de pionniers de Xerox pour la recherche et le développement du concept des interfaces d’utilisation visuelle ou graphique pour l’industrie de l’informatique. Sun détient une licence non exclusive de Xerox sur l’interface d’utilisation graphique Xerox, cette licence couvrant également les licenciés de Sun qui mettent en place l’interface d’utilisation graphique OPEN LOOK et qui en outre se conforment aux licences écrites de Sun. CETTE PUBLICATION EST FOURNIE “EN L’ETAT” ET AUCUNE GARANTIE, EXPRESSE OU IMPLICITE, N’EST ACCORDEE, Y COMPRIS DES GARANTIES CONCERNANT LA VALEUR MARCHANDE, L’APTITUDE DE LA PUBLICATION A REPONDRE A UNE UTILISATION PARTICULIERE, OU LE FAIT QU’ELLE NE SOIT PAS CONTREFAISANTE DE PRODUIT DE TIERS. CE DENI DE GARANTIE NE S’APPLIQUERAIT PAS, DANS LA MESURE OU IL SERAIT TENU JURIDIQUEMENT NUL ET NON AVENU. 050715@12762 Contents Preface 5 1 System Issues 11 1.1 User Preferences Not Fully Compatible 11 1.2 Gimp Is Missing From the Graphics Menu 12 1.3 Application Dependencies 12 2 Known Issues With Applications 15 2.1 Camera Device 15 2.1.1 Desktop Hangs 15 2.2 DNS Entry 16 2.2.1 NIS Name Automatically Assigned 16 2.3 Email and Calendar 16 2.3.1 Incorrect Display of Imported Contacts 16 2.3.2 Change Authentication Type 17 2.3.3 Multiple Attachments 17 2.4 File Manager 18 2.4.1 You Cannot Delete Files 18 2.5 Java Desktop System Online Help 18 2.5.1 Online Help Freezes 18 2.6 Login 19 2.6.1 Remote Connection Problems 19 2.6.2 Error Message After Upgrade 19 2.6.3 Login Error Message 19 2.6.4 $PATH issues 20 2.7 Mozilla 21 3 2.7.1 Keyboard Shortcuts Fail 21 2.7.2 Mozilla Launches Incorrect Application 21 2.7.3 Mozilla 22 2.8 Powersave 22 2.8.1 Suspend Option Fails 22 2.9 Text Editor 24 2.9.1 Cannot Input Multibyte Characters 24 2.10 RealPlayer 24 2.10.1 Problems Using RealPlayer Files 24 2.10.2 RealPlayer Does Not Launch 25 2.11 StarOffice 8 26 2.11.1 Problems Entering Non-ASCII characters 26 2.12 Upgrade Issues 26 2.12.1 No Audio Output 26 2.12.2 Dependency Errors During Upgrade 27 2.13 USB Keyboard 27 2.13.1 USB Keyboard Does Not Work 27 2.14 W1100z Workstations 28 2.14.1 Dropped Keystrokes 28 3 Localization Issues 29 3.1 All Locales 29 3.1.1 PDF Printing Does Not Work 29 3.1.2 Modifier Keys Do Not Function Correctly 30 3.2 Chinese Locales 30 3.2.1 Characters Print With a Box 30 3.2.2 YaST2 Main Window Is Not Localized 31 3.3 European Locales 31 3.3.1 Special Keyboard Keys Do Not 31 Index 33 4 Java Desktop System Release 3 Troubleshooting Guide • August, 2005 Preface This guide provides troubleshooting information for the Java™ Desktop System Release 3. Most of the information in this guide is generic to all releases of the Java Desktop System Release 3. Where the information is not generic, the platform is indicated. Supported Systems This release of the Java Desktop System supports the following systems: I Systems running Linux on Intel-compatible hardware, including most desktop and laptop systems from most vendors. I Systems running the Solaris 10 Operating System on SPARC® platforms. I Systems running the Solaris 10 Operating System on x86 platforms. Table P–1 describes where you can find information about systems that are supported by the Solaris Operating System, relevant to this product release. In the Java Desktop System documentation, the term x86 refers to the processor families shown in Table P–1. TABLE P–1 Supported Solaris Systems Architecture Processor Families Solaris Systems SPARC I SPARC64 See the Solaris 10 Hardware Compatibility I UltraSPARC List at the following location: http://www.sun.com/bigadmin/hcl 5 TABLE P–1 Supported Solaris Systems (Continued) Architecture Processor Families Solaris Systems x86 I AMD64 See the Solaris 10 Hardware Compatibility I Pentium List at the following location: I Xeon http://www.sun.com/bigadmin/hcl About This Guide This guide describes known issues and workarounds for the Java™ Desktop System Release 3. If change requests are logged in the Bugster application, the change request numbers are provided. Who Should Read This Guide This guide is for users who perform the following tasks with the Java Desktop System Release 3: I Install the Java Desktop System. I Administer the Java Desktop System. I Set up the Java Desktop System in various locales. Related Documentation The following manuals are related to this guide: I Java Desktop System Release 3 Accessibility Guide I Java Desktop System Release 3 Accessibility Release Notes I Java Desktop System Release 3 Administration Guide I Java Desktop System Release 3 for the Solaris 10 Operating System Release Notes I Java Desktop System Release 3 Installation Guide I Java Desktop System Release 3 on Linux Release Notes I Java Desktop System Release 3 User Guide I Java System Update Service User Guide 6 Java Desktop System Release 3 Troubleshooting Guide • August, 2005 Associated Documentation Java Desktop System Release 3 for the Solaris 10 Operating System: I Java Desktop System Email and Calendar User Guide I StarOffice 7 Office Suite Administration Guide I StarOffice 7 Office Suite Basic Guide I StarOffice 7 Office Suite Setup Guide I StarOffice 7 Office Suite User’s Guide Java Desktop System Release 3 on Linux: I Java Desktop System Email and Calendar User Guide I StarOffice 8 Administration Guide I StarOffice 8 Getting Started Guide I StarOffice 8 Programming Guide for BASIC Documentation CD The accompanying Java Desktop System Release 3 Documentation CD contains files or links for those manuals directly-related, or closely associated with, the Java Desktop System Release 3 on Linux. Accessing Sun Documentation Online The docs.sun.comSM Web site enables you to access Sun technical documentation online.