BULLETIN 19/2008 For: All IATA Agents in BSP Italy Date: 16 Maggio 2008 Subject: LOT Polish Airlines – ET Policy Egregi Agenti, Si prega voler prendere giusta nota che IATA non-è in alcun modo responsabile del contenuto della comunicazione. Per qualsiasi dubbio o chiarimento vi preghiamo voler contattare direttamente la Compagnia Aerea Distinti Saluti, Service Centre Europe International Air Transport Association Service Centre Europe Torre Europa Paseo de la Castellana, 95 28046 Madrid, Spain www.iata.org/europe/cs LOT Polish Airlines S.A. 12 May 2008 Sale of LO (080) documents by IATA Agents on/after 1 June 2008 Dear IATA Agent, We would like to inform you that on/after 1 June 2008 issuance of etix will be possible on the whole LOT network and routes of LOT Interline Electronic Ticketing /IET/ Partner Airlines participating in the carriage. Until today LOT has implemented IET with 69 carriers and further agreements are planned for implementation. Sale of etix is possible in the following GDSs: Amadeus, Galileo, Worldspan, Apollo and Sabre. Current list of LOT Interline Electronic Ticketing Partner Airlines: Adria Airways JP Finnair AY Aeroflot SU Hahn Air HR Air Astana KC Iberia IB Air Baltic BT Icelandair FI Air Berlin AB Japan Airlines Intl JL Air Canada AC Jat Airways JU Air China CA KLM Royal Dutch Airlines KL Air France AF Korean Airlines KE Air Malta KM Lan Airlines LA Air Mauritius MK Lanargentina 4M Air Namibia SW Lanecuador Aerolane SA XL Air New Zealand NZ Lanperu LP Air One AP LTU Intl Airways LT Alitalia AZ Luxair LG All Nippon Airways NH Malev Hungarian Airlines MA American Airlines AA Nacil Air India AI Asiana Airlines OZ Northwest Airlines NW Austrian Airlines OS Qantas Airways QF Belavia B2 Qatar Airways QR Blue1 KF SAS Scandinavian Airlines SK bmi BD Shanghai Airlines FM British Airways BA Singapore Airlines SQ Brussels Airlines SN South African Airways SA Cabo Verde Airlines VR Spanair JK LOT Polish Airlines S.A. Cathay Pacific CX Swiss International Airlines LX China Airlines CI Tam Linhas Aereas JJ Continental Airlines CO TAP Portugal TP Croatia Airlines OU Thai Airways International TG Czech Airlines CSA OK Turkish Airlines TK Delta Air Lines DL Ukraine Intl Airlines PS Deutsche Lufthansa LH United Airlines UA Dragonair KA US Airways US Egyptair MS Vietnam Airlines VN Emirates EK Wideroe WF Etihad Airways EY Rules of issuance of documents after 1 June 2008 1. Paper documents can no longer be issued (tickets, MPD, MCO) 2. When etix can not be issued due to: - lack of IET agreement - limited functionality to issue etix for infant and accompanied adult, - limited functionality to issue etix with an open segment agent should issue V-MPD and send it to LOT local office according to standard PTA procedure. - because PTA is needed due to system reason, 30% of the standard XP Service Charge for PTA must be collected = EUR 10,50 - mandatory data in the V-MPD: - Reason for Issuance Code: 1 - Remarks box: DUE TO NO IET BETWEEN LO AND …./two letter code of the airline/, or DUE TO LIMITED FUNCTIONALITY TO ISSUE INFANT TKT or DUE TO LIMITED FUNCTIONALITY TO ISSUE OPEN SEGMENT TKT, flight number, date, fare calculation, place where ticket will be collected, - Service Charge/Tax box: EUR 10,50 XP charge - Additional element in PNR: OSI LO VMPD 080 XXXX XXX XXX Replacement of paper documents MPD/MCO LOT supports solution proposed by IATA/BSP and makes V-MPD available for the agents via BSP Link. V-MPD for the following services will be acceptable: - PTA - collection of change of reservation charge *** - refund - deposit LOT Polish Airlines S.A. *** change of reservation charge can be also collected as DU tax on the ticket /exchange/ In case of purchase of another service on LOT flight (UMNR , XBAG ) agent can either direct passenger to LOT office or issue V-MPD for PTA and send it to local LOT office according to PTA procedure. - mandatory data in the V-MPD: - Reason for Issuance Code: 1 - Remarks box: UMNR FEE or XBAG CHARGE , flight number, date, place where MCO will be collected - Service Charge/Tax box: EUR 10,50 XP charge - Additional element in PNR: OSI LO UMNR FEE LO XXX/ Data EUR XXX VMPD 080 XXXX XXX XXX OSI LO XBAG FEE LO XXX/ Data EUR XXX VMPD 080 XXXX XXX XXX Change of reservation charge and/or exchange of document. a. change of reservation charge can be collected as additional DU tax in the new etix issued as a result of exchange /option recommended by LOT/. - tax : EUR XXX DU - etix endorsement box: RBKG FEE CHARGED FOR LOXXX TO LOXXX/DATE b. change of reservation charge can be collected using V- MPD. - issuance of V-MPD with appropriate Reason for Issuance Code : P - domestic, Q - international. In Remarks box: LO flight number, date of departure and route. - additional element in PNR: OSI LO RBKG FEE LOXXX/DATE EUR XXX VMPD 080 XXXX XXX XXX c. exchange of etix with partial refund - if as a result of etix exchange, issuance of V-MPD for refund is required, the proper V-MPD Reason for Issuance Code is: K (refund balances) Appropriate local currency code should be used in OSI and TAX elements. EUR code used above should be treated as example only. Acceptance of paper documents after 1 June 2008 Paper tickets issued on/before 31 May 2008 will be accepted by LOT till 31 May 2009. After this date only refund may be done according to tariff rules. LOT Polish Airlines S.A. In case of further questions please contact local office of LOT Polish Airlines. For North Italy Agents , pls refer to: LOT – Polish Airlines Via G.B. Pirelli, 26 – 20124 MILAN Tel. 02 670 53 85.1 Open from Monday to Friday Opening Hours: 09.00 – 13.30 14.30 – 17.00 On Saturday and Sunday , Tktng Desk for pax travelling on LO Flights : ARE at MIL (MXP) Airport SAGAT at TRN Airport For Central – South Italy Agents, pls refer to: LOT – Polish Airlines Via Barberini, 50 – 00187 ROME Tel. 06 488 2680 / 06 483 488 Open from Monday to Friday Opening Hours: 09.00-13.30 14.30-17.00 On Saturday and Sunday - Tktng Desk for pax travelling on LO flights: LH – Desk at ROME (FCO) Airport For PTA’s, pls contact our local LOT offices Mon – Fri. till 16.30 hours With best regards, Sales Office LOT Polish Airlines .