We see the Future Smart water for all Contents 07 28 41 Message from the President Policy Sustainability Customer Satisfaction Management and Chief Executive Officer • East Water and Sustainable Development (Disclosure 102-43, 102-44, 418-1) (Disclosure 102-14) • Membership in Sustainable Development • Complaints and Complaint Handling Networks • Moving toward Becoming the National Water Management Organization • Sharing Knowledge with the Society 10 • Employees’ Quality of Life 34 • Employee Complaint General Information (Disclosure 102-6, 102-45) • Performance and Sustainability Responsible Operations 58 Awards in 2018 • Ensuring stability of Water Grid system • Skills matrix in 2018 • Volume of pumped water • About this Report Water Management for Mutual • Key Stakeholder Involvement Success (Disclosure 303-2) • Sustainability Materiality Index • Responsibility for changes to quality Identification Framework of East Water of water sources • Responsibility for construction impacts 62 83 98 Building sustainable growth with Employee Information SDG Index total water solutions (Disclosure 102-7, 102-8) (Disclosure 201-2) • Management of electricity cost 74 85 99 Corporate Governance Community Sustainability GRI Content Index (Disclosure 205-2) Projects (Disclosure 203-1) • Community Sustainability Projects • Innovation for Water Conservation Sustainability Report 2018 6 Eastern Water Resources Development and Management Public Company Limited With its potentials and expertise in total water solutions, the Company strives to establish water stability for Thailand’s development towards prosperity and sustainability Sustainability Report 2018 7 WE SEE THE FUTURE... Smart water for all Message from the President and Chief Executive Officer (Disclosure 102-14) In 2018, the growth of the industrial and consumption sectors and the climate at war room meetings, starting from changes were major factors for water management in the eastern coastal region. 2019. The 3-year human resources Therefore, the Company strived to accommodate a wider range of water supply management master plan for 2018 - needs of its customers which are private and governmental organizations 2020 has been developed and in the industrial estates and the consumption sector which includes, among others, the Performance Management System the Provincial Waterworks Authority, municipalities and communities. (PMS) was fine-tuned in 2018 for greater The development of smart water solutions for these customers has been treated efficiency and fairness of performance as a priority in a bid to provide the industrial and consumption sectors with assessment. The Company has defined innovative water management services that help save energy, reduce water loss core competencies and communicated and cost of operations and maintenance, system maintenance cost, are them to employees across the business environmentally friendly, and contribute to the increase of water resources group to develop the competencies of Thailand. The Company has also attached importance to continuous of employees and embrace the high- development of advanced technological capabilities to strengthen is potentials performance culture by 2019. and be poised for growth opportunities amidst the expansion of the industrial sector in the Eastern Economic Corridor (EEC) region. This year, the Company Due to the earnest dedication and signed 4 sale and purchase agreement to supply raw and industrial water of determination of the Board of Directors, more than 25 million cbm and the revenue will be recognized from 2019 onwards. executives and employees, the Company has earned recognition With 26 years of experience and expertise in water management for the creation and trust from its stakeholders. This is of economic value and sustainable society, the Company aims to serve major evident from the Company’s industrial zones in the eastern region of Thailand through its water pipeline network achievement of the “Excellent” rating which is approximately 491.8 kilometers in length to achieve mutual growth. under the Corporate Governance Guided by its vision of To be the leader in total water solutions of the country, Report (CGR), the distinction as the Company targets to link all major water sources in the Eastern Economic 1 of 79 listed companies recognized Corridor (EEC) region by 2019. as sustainable stocks on the “Thailand Sustainability Investment” list with As part of its 2018 strategy implementation, the Company has established outstanding environmental, social and the standard raw water pricing structure to be enforced in 2019. A feasibility corporate governance performance, study of the water management project was conducted to support the model and the recognition award in development initiative under the Energy and Water Resources Management the Sustainability Report Awards 2018. System (EWMS) project. Through this project, technology-assisted monitoring of water levels in reservoirs is exercise to maintain water reserve at 25% of the With its potentials and expertise in total volume of water sold or higher in a bid to achieve effective water management, water solutions, the Company strives a proper balance between available water resources and the volume of water to establish water stability for Thailand’s sold as well as to ensure the adequacy of water supply in each year in lights development towards prosperity and of customers’ needs. Further, the Company will support the crop planning promotion sustainability. program initiated by the Royal Irrigation Department and local agencies by sharing primary data and information about water situations with relevant parties Jirayut Rungsrithong President & Chief Executive Officer DRIVING THE ECONOMIC GROWTH Driving the economic growth To provide total water solutions that meets the demand of all users and to create economic stability and sustainability Sustainability Report 2018 10 Eastern Water Resources Development and Management Public Company Limited General Information (Disclosure 102-6, 102-45) Social and Environmental Performance and Sustainability Awards in 2018 Care for the communities Provide clean water Grow along the water grid of to communities totaling Covering 491.8 km. 4.71 Million liters 13,830 34.58 (Disclosure 102-7, 201-1) in length across (drinking water supplied trees rai of land districts municipalities by trucks, packaged water cups, 18 34 bottled water, tube water supply, (based on the ratio of 400 trees per Economic 50 subdistrict administrative and water distribution to communal rai of land) organizations waterworks system). Revenue Net profit 3,120.05 million baht1 1,044.72 million baht Wastewater treatment project Employee for cafeterias in engagement is 12 schools 80.20% The amount of dissolved oxygen (DO) on average in treated water is improved (higher than the previous year) to above 4 mg/L. Sales and service revenue Other revenue 94.64% 5.36% 1 of 79 Governance listed companies recognized as 1 sustainable stocks (Thailand Sustainability Investment 2018: THSI), 588.90 12.75 337.21 th Million baht2 Million baht Million baht and marking the 4 consecutive year of this achievement Revenue contribution Community development OPEX to the government investment Sustainability Excellent rating under the Corporate Governance Reporting 2 of Thai Listed Companies (CGR) 0.20 241.93 Baht / Share3 Million baht Dividend to shareholders Salary and awardRECOGNITION in the Sustainability Report Awards 2018 employee benefits 3 organized by the Thai Listed Companies Association Corporate Governance and Sustainability Award Remark: 4 Achievement of a score of 95 1 Based on the Company’s separate financial statements. score in the 2017 AGM assessment conducted 2 Refers to taxes on income and dividends. 4 by the Thai Investors Association 3 The 2018 interim dividend was paid from the first-half operating results in accordance with the resolution passed by the Board of Directors at its Meeting No. 9 on 9 August 2018 at the rate of Baht 0.20 per share. The final dividend from the operating results during July - December 2018 will be proposed by the Board of Directors to the 2018 Annual General Meeting of Shareholders on 22 April 2019. Sustainability Report 2018 11 WE SEE THE FUTURE... Smart water for all Social and Environmental Care for the communities Provide clean water Grow along the water grid of to communities totaling Covering 491.8 km. 4.71 Million liters 13,830 34.58 (Disclosure 102-7, 201-1) in length across (drinking water supplied trees rai of land districts municipalities by trucks, packaged water cups, 18 34 bottled water, tube water supply, (based on the ratio of 400 trees per Economic 50 subdistrict administrative and water distribution to communal rai of land) organizations waterworks system). Revenue Net profit 3,120.05 million baht1 1,044.72 million baht Wastewater treatment project Employee for cafeterias in engagement is 12 schools 80.20% The amount of dissolved oxygen (DO) on average in treated water is improved (higher than the previous year) to above 4 mg/L. Sales and service revenue Other revenue 94.64% 5.36% 1 of 79 Governance listed companies recognized as 1 sustainable stocks (Thailand Sustainability Investment 2018: THSI), 588.90 12.75 337.21 th Million baht2 Million baht Million baht and marking the 4 consecutive year of this achievement Revenue contribution Community development OPEX to the government investment Sustainability Excellent rating under the Corporate Governance Reporting 2 of Thai Listed Companies (CGR) 0.20 241.93