2018/19 Annual Performance Summary KAMLOOPS TRANSIT SYSTEM The Annual Performance Summary (APS) is a key component of the Annual Partnership Communications Calendar. It provides a snapshot of transit investment and performance within your community compared to previous years, to budget and to peer communities. This information supports local decisions on service priorities and potential investments into service and capital initiatives. Upon alignment of future initiatives through the Transit Improvement Program (TIP)/ three- year Expansion MOU process, this information will support your three-year budget forecasts and inform BC Transit's Service and Capital Plan. 2018/19 Provincial BC Transit Initiatives BC Transit is the provincial Crown agency charged with coordinating the delivery of public transportation across British Columbia with the exception of Metro Vancouver. More than 1.8 million British Columbians in over 130 communities across the province have access to BC Transit. In most transit systems, service is provided through a partnership between BC Transit, local government, and a contracted transit management company. Under this model, BC Transit provides a variety of shared services available for all transit systems and offers great value through the use of "common resources," specialization and standardization. It is this unique partnership model that ensures transit services are delivered efficiently and effectively. During 2018/19, over 58,000 new service hours (a four per cent increase from 2017/18) were implemented around the province in consultation with local government and provincial funding partners. These additional hours supported many communities in either enhancing existing services or expanding services to new areas. Throughout the year and supported by the Federal Government’s Public Transit Infrastructure Fund Program and the Investing in Canada Infrastructure Program, BC Transit continued the implementation of key infrastructure projects. These projects, including new and expanded transit operations facilities in Victoria, Campbell River, Cowichan Valley and the Central Fraser Valley, will support ongoing growth. In alignment with emission reduction targets, BC Transit continued to build on the successful deployment of Compressed Natural Gas (CNG) buses in Nanaimo, Kamloops and Whistler and will continue to assess opportunities to deploy CNG buses in other communities throughout the province. At the close of the year, BC Transit launched a new assessment management and financial reporting system that enables continued improvement in the deployment, maintenance and decision making related to the provincial bus fleet. One of the most significant enhancements from a customer perspective in 2018/19 was the expansion of BC Transit’s NextRide real-time bus tracking program to six systems. The NextRide service provides accurate, timely and reliable service data to better serve partner communities and allow customers to access real time information on the location of their bus and its predicted arrival time at a stop. Looking ahead, we are excited to see the technology implemented to all conventional urban transit systems across British Columbia. 1 2018/19 Annual Performance Summary KAMLOOPS TRANSIT SYSTEM System Performance In the tables below are the investment measures used to determine how a system is performing compared to itself from the year prior, its peer category, and budget. KAMLOOPS CONVENTIONAL Local 2018/19 2017/18 2018/19 AOA AOA Budget 2018/19 Tier Tier Average Investment YoY Var Actual Actual Budget Var Average Var Measures Revenue service hours 110 104 5.71% 109 0.29% 115 -4.50% (000) Total cost 13,220 12,561 5.24% 13,791 -4.14% 13,585 -2.69% ($000) Service hours 1.41 1.35 4.44% 1.41 0.00% 2.10 -32.80% per capita Fleet size 47 47 0.00% 47 0.00% 49 -4.41% Return on 2018/19 2017/18 2018/19 AOA AOA Budget 2018/19 Tier Tier Average YoY Var Investment Actual Actual Budget Var Average Var Passenger trips 4,002 3,665 9.20% 3,640 9.94% 3,524 13.56% (000) Total revenue 4,367 4,039 8.10% 4,075 6.67% 4,119 6.02% ($000) Passenger trips 51.56 47.51 8.52% 46.90 9.94% 81.13 -36.45% per capita Revenue per 1.07 1.06 -14.98% 1.08 -14.40% 1.19 -9.95% trip 2018/19 2018/19 AOA AOA Budget 2018/19 Tier Tier Average Performance 2017/18 YoY Var Actual Budget Var Average Var Operating cost 100.90 99.79 1.11% 105.36 -4.23% 104.04 -3.02% per service hour Operating cost per passenger 2.92 2.83 3.20% 3.34 -100.00% 4.29 -100.00% trip Passenger trips 34.41 35.30 -2.53% 31.38 9.65% 31.95 7.69% per service hour Operating cost 37.36% 39.00% -4.21% 33.52% 11.45% 34.76% 7.48% recovery 2 2018/19 Annual Performance Summary KAMLOOPS TRANSIT SYSTEM KAMLOOPS COMMUNITY Local Investment Local 2018/19 2017/18 2018/19 AOA AOA Budget 2018/19 Tier Tier Average Investment YoY Var Actual Actual Budget Var Average Var Measures Revenue service hours 7 5 35.35% 7 -0.27% 115 -94.26% (000) Total cost 703 522 34.70% 724 -2.89% 13,585 -94.83% ($000) Fleet size 4 4 0.00% 4 0.00% 49 -91.86% 2018/19 2018/19 AOA AOA Budget 2018/19 Tier Tier Average Performance 2017/18 YoY Var Actual Budget Var Average Var Operating cost per service 93.68 95.73 -2.14% 95.51 -1.92% 104.04 -9.96% hour 3 2018/19 Annual Performance Summary KAMLOOPS TRANSIT SYSTEM KAMLOOPS PARATRANSIT (CUSTOM) Local Investment 2018/19 2017/18 2018/19 AOA AOA Budget 2018/19 Tier Tier Average YoY Var Actual Actual Budget Var Average Var Measures Revenue service 31 31 -0.14% 32 -2.51% 28 10.09% hours (000) Total cost ($000) 3,122 3,008 3.78% 3264 -4.35% 2,634 18.52% Service hours per 0.34 0.35 -3.01% 0.34 -2.51% 0.23 47.41% capita Fleet size 18 18 0.00% 18 0.00% 16 12.50% Return on 2018/19 2017/18 2018/19 AOA AOA Budget 2018/19 Tier Tier Average YoY Var Investment Actual Actual Budget Var Average Var Passenger trips 95 96 -1.71% 94 0.96% 107 -11.43% (000) Total revenue 176 170 3.73% 170 3.52% 174 0.98% ($000) Passenger trips 1.0 1.1 -8.70% 1.0 0.83% 0.9 18.29% per capita Revenue per trip 2.11 1.99 6.18% 2.1 1.74% 2.0 6.64% 2018/19 2017/18 2018/19 AOA AOA Budget 2018/19 Tier Tier Average Performance YoY Var Actual Actual Budget Var Average Var Operating cost per 88.30 84.12 4.96% 88.92 -0.70% 80.75 9.35% service hour Operating cost per 29.21 28.06 4.10% 30.76 -5.04% 23.03 26.81% passenger trip Passenger trips 2.7 2.7 0.30% 2.6 4.37% 3.2 -16.22% per service hour Operating cost 6.25% 6.28% -0.48% 5.78% 8.16% 7.31% -14.52% recovery 4 2018/19 Annual Performance Summary KAMLOOPS TRANSIT SYSTEM Key Service Outcomes Conventional transit service in Kamloops continued to grow in 2018/19, both in terms of service hours and ridership, with service expansions implemented in both June and September of 2018. Conventional ridership grew by 9.2 per cent over the previous year. The continuous growth of ridership in Kamloops is largely attributable to ongoing support from the City of Kamloops and the continuous promotion of transit in the area. In response to public feedback, summer service levels were increased in June, with greater frequency added on routes 1 Tranquille and 9 Gleneagles. In addition, in summer 2018 the convenience and accessibility of transit was further enhanced via the introduction of NextRide, BC Transit’s real-time bus location technology. In fall 2018, in partnership with Tk’emlúps te Secwèpemc, a new route connecting Lansdowne Exchange with Sun Rivers was introduced, as part of a 7200 hour service expansion. This significant service expansion also increased frequency on several existing routes. As part of the Transit Future Action Plan process, a comprehensive customer satisfaction survey was conducted in December 2018, and open houses were held at the Lansdowne Transit Exchange and Thompson Rivers University in March 2019. The Transit Future Action Plan builds upon the 2012 Transit Future Plan, and will refine the goals and priorities for the Kamloops Transit System over the next five years. The full Transit Future Action Plan is set to be complete at the end of 2019. In March 2019 the City of Kamloops and BC Transit worked together to update the Kamloops Marketing Plan for the 2019/20 fiscal year. The marketing initiatives set forth in this plan will be used to promote transit and grow ridership in the next fiscal year and beyond. The Kamloops Transit System delivered 4,002,220 conventional rides in 2018/19, which is 13.56 per cent higher than the tier average for ridership. This ridership growth resulted in a 8.1 per cent increase in revenue over the 2017/18 fiscal year. Passenger trips per service hour decreased slightly to 34.41; however, this is 7.60 per cent higher than the tier average for the 2018/19 fiscal year. Custom transit service hours remained flat year over year. Similarly, passenger trips per service hour held stable over the previous year at 2.7 rides/hour, while the 2018/19 peer average for this performance indicator is 3.2.