Quick Reference Guide Quick Reference Guide P/N 82027808 Revision I (12/15/97) MT1932ZDX, MT1932ZDXI, MT1932ZDXK, MT1932ZDX-Mac This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright ©1997, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organiza- tion of such revisions or changes. Record of Revisions Revision Description I Manual revised to reflect editorial changes. All pages at (12/15/97) Revision I. Trademarks Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem, MultiModem II, MultiModemZDX, MultiModemµ, MultiExpress, MultiExpressFax, Multi-Tech, and the Multi-Tech logo. IBM is a trademark of International Business Machines Corporation. Macintosh is a registered trademark of Apple Computer, Inc. MNP, Microcom Network Protocol, is a trademark of Microcom, Inc. ProComm Plus is a registered trademark of Datastorm Technologies, Inc. Windows is a registered trademark of Microsoft in the U.S. and other countries. Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A (612) 785-3500 or (800) 328-9717 Fax (612) 785-9874 Fax-Back (612) 717-5888 Technical Support (800) 972-2439 BBS (612) 785-3702 or (800) 392-2432 Internet http://www.multitech.com Tech Writer: [email protected] Contents Chapter 1 - Introduction Congratulations ..................................................................................... 6 What Is in My Modem Package? ......................................................... 7 Chapter 2 - Quick Start Introduction............................................................................................8 What You’ll Need ...................................................................................8 Safety Warnings .................................................................................... 9 Step 1: Assemble the Modem ..............................................................9 Step 2: Connect the Modem to Your System ....................................10 RS232 Connection ...................................................................... 11 LINE Connection ......................................................................... 11 PHONE Connection .................................................................... 11 POWER Connection ................................................................... 11 Power-On Test ............................................................................ 12 Step 3: Install the Modem in Windows 95 .........................................13 Adding the MT1932ZDX to Windows 95 ....................................13 Removing Your Old Modem from Windows 95 ..........................14 Step 4: Install and Configure Your Software ......................................15 Third Party Communications Software ......................................15 Step 5: Call the Multi-Tech BBS .........................................................17 Windows 95 HyperTerminal ........................................................17 Windows Terminal .......................................................................18 Running MultiModemZDX Help ..................................................20 Chapter 3 - Features What Can I Do with My MultiModemZDX? ........................................ 21 Features .............................................................................................. 22 Required Equipment ...........................................................................23 Computer ..................................................................................... 23 Serial Cable .................................................................................23 iii Telephone Line ............................................................................ 23 Communications Software.......................................................... 24 Connections ........................................................................................ 24 Connecting to the Computer (“RS232”) ..................................... 25 Connecting to the Telephone Line (“LINE”) ............................... 25 Connecting a Telephone Set (“PHONE”) ...................................25 Connecting to Power (“POWER”) .............................................. 26 Surge Protectors and Lightning..................................................26 Front Panel ..........................................................................................27 Chapter 4 - AT Commands, S-Registers and Result Codes AT Commands ..................................................................................... 29 S-Registers ..........................................................................................48 Result Codes .......................................................................................51 Chapter 5 - Troubleshooting Introduction..........................................................................................52 None of the LEDs Light When the Modem Is On ...................... 53 The Modem Does Not Respond to Commands ........................53 The Modem Dials But Cannot Make a Connection ................... 56 The Modem Disconnects While Online ......................................57 The Modem Cannot Connect When Answering ........................58 File Transfer Is Slower Than It Should Be .................................58 I Am Losing Data ........................................................................59 I Am Getting Garbage Characters on the Monitor .....................60 My Fax and Communications Software Won’t Run at the Same Time .................................................................................60 Appendix A - Regulatory Information Single-User Software License Agreement .........................................61 FCC Regulations for Telephone Line Interconnection.......................64 Canadian Limitations Notice ...............................................................67 Compliance with BABT Requirements ...............................................68 Modem CE Mark EMC and Safety Compliance ................................71 iv Appendix B - Technical Specifications Appendix C - Service, Warranty and Tech Support Limited Warranty .................................................................................76 On-line Warranty Registration ............................................................77 Service ................................................................................................. 77 Tech Support .......................................................................................77 The Multi-Tech BBS ............................................................................ 78 Logging on to the Multi-Tech BBS .............................................78 Downloading a File .....................................................................78 Reading a Message ....................................................................80 Leaving a Message .....................................................................80 Bulletins .......................................................................................80 About CompuServe .............................................................................80 About the Internet ............................................................................... 81 About the Multi-Tech Fax-Back Service .............................................81 Multi-Tech Systems, Inc. Reader Response Form ............................ 82 v MT1932ZDX Quick Reference Guide Chapter 1 - Introduction Congratulations Congratulations on your purchase of the MT1932ZDX fax modem, one of the finest fax modems available today from one of America’s oldest and most respected modem manufacturers. The MT1932ZDX complies with the international V.32terbo standard for a top speed of 19,200 bits per second (bps). It is downward compatible with all previous standards, including V.32bis (14,400 bps), V.32 (9600 bps), V.22bis (2400 bps), and V.22 (1200 bps). It is a full-duplex intelligent modem with V.42 error correction, V.42bis data compression, and V.17 (14,400 bps), Class 2, Group 3 fax capabilities. This reference guide is for the MT1932ZDX (standard), MT1932ZDX-Mac (Macintosh), MT1932ZDXK (UK), and MT1932ZDXI (international) versions of the modem. Except where specifically noted, references to the MT1932ZDX should be understood to apply to all versions, whereas references to the ZDX, ZDX-Mac, ZDXK, and ZDXI refer to specific versions. In addition to this Quick Reference Guide, which you received with your modem, a complete Owner’s Manual is available for the MultiModemZDX series of modems. The Owner’s Manual provides more detailed information on the operation of your modem, including full descriptions of all AT commands. It also provides a glossary of terms, and chapters on modem basics, configuring, and testing. To order it, please see the Reader Response Form at the end of this guide. The complete Owner’s Manual is also available as a free Windows Help file. You will find instructions for