Service Description Dell ProDeploy Enterprise Suite: ProDeploy for Enterprise Introduction This document outlines the Service Description (“Service Description”) for ProDeploy for Enterprise (the “Service” or “Services”). This Service is part of Dell’s ProDeploy Enterprise Suite (“ProDeploy Suite”) which is available in multiple tiers: Basic Deployment, ProDeploy, and ProDeploy Plus (the “Service Tier” individually or the “Service Tiers” collectively). Enterprise solutions may include but are not limited to hardware platforms such as servers, storage, networking, and converged platforms (the “Hardware Platform”) as well as associated enterprise software and hardware additions, upgrades, or data management (“Supplemental Deployment Services”). Dell is pleased to provide this Service in accordance with this Service Description. Your quote, order form or other mutually-agreed upon form of invoice or order acknowledgment (as applicable, the “Order Form”) will include the name of the Service(s) and available service options that you purchased. For additional assistance or to request a copy of your service contract(s), contact Dell Technical Support or your sales representative. Table of Contents ProDeploy Scope of Service ................................................................................................................................... 2 Service Features.................................................................................................................................................... 2 Offer Structure ....................................................................................................................................................... 3 Identifying the service purchased .......................................................................................................................... 4 Service Quantities.................................................................................................................................................. 5 Service Quantity Exceptions .................................................................................................................................. 5 Service Hours ........................................................................................................................................................ 5 Delivery Methodologies ......................................................................................................................................... 6 Change Management ............................................................................................................................................ 6 Service Exclusions................................................................................................................................................. 6 Service Specific Customer Responsibilities .......................................................................................................... 7 General Customer Responsibilities ....................................................................................................................... 9 Dell Services Terms and Conditions ................................................................................................................... 10 Additional Terms & Conditions Applicable to the Services .............................................................................. 11 Exhibit A .................................................................................................................................................................. 14 Service Features and Excluded Services ............................................................................................................ 14 Rack, stack, cable and label – Storage ............................................................................................................... 14 Rack, stack, cable and label – Server ................................................................................................................. 15 Rack, stack, cable and label – Networking .......................................................................................................... 16 Rack, stack, cable and label – Wireless .............................................................................................................. 16 Rack, stack, cable and label – Firewalls ............................................................................................................. 17 Rack, stack, cable and label – Solutions ............................................................................................................. 17 Packaging materials disposal .............................................................................................................................. 18 Project management ........................................................................................................................................... 18 Site readiness review and implementation planning – Storage .......................................................................... 19 Site readiness review and implementation planning – Server ............................................................................ 19 Site readiness review and implementation planning – Networking ..................................................................... 20 Site readiness review and implementation planning – Wireless ......................................................................... 20 Site readiness review and implementation planning – Firewalls ......................................................................... 21 Site readiness review and implementation planning – Solutions ........................................................................ 21 Install and configure system software– Storage .................................................................................................. 22 Install and configure system software– Server .................................................................................................... 24 Install and configure system software– Networking ............................................................................................ 26 Install and configure system software – Wireless ............................................................................................... 27 Install and configure system software – Firewalls ............................................................................................... 28 Install and configure system software– Solutions ............................................................................................... 29 System testing and validation .............................................................................................................................. 37 Configuration Detail transfer to Dell technical support ........................................................................................ 37 Project documentation with Product Orientation ................................................................................................. 37 Exhibit B .................................................................................................................................................................. 39 Supplemental Deployment Services .................................................................................................................... 39 Add or Upgrade Storage Hardware Component ................................................................................................. 40 Add or Upgrade Storage Software Component ................................................................................................... 41 Replication Services for Dell Storage .................................................................................................................. 44 Add Additional Host to Dell Storage .................................................................................................................... 45 Data Migration Services for Storage.................................................................................................................... 45 Implementation of Software Defined Storage ...................................................................................................... 48 Add-on for HPC Nodes ........................................................................................................................................ 49 Add-on for HPC Storage ...................................................................................................................................... 51 Implementation of AVE and DDVE on XC Series ............................................................................................... 52 Implementation of Data Protection Suite for VMware Replication ...................................................................... 53 Implementation of RecoverPoint for Virtual Machines Local Replication ............................................................ 55 Implementation of RecoverPoint for Virtual Machines Remote Replication ........................................................ 56 Exhibit C .................................................................................................................................................................. 57 ProDeploy Time & Material Add-on Service .......................................................................................................