TABLE OF CONTENTS ABREVIATIONS 4 COUNCIL STRUCTURE 2017/18 5 OFFICE OF THE CEO 3 CITY POLICE (CIP) 51 MESSAGE FROM THE MAYOR 6 Theme 1: Governance 51 Public Safety and Security - Crime Rate 51 MESSAGE FROM THE CHIEF EXECUTIVE Public Safety and Security - Road Safety 53 OFFICER 10 Public Safety and Security - Dedicated Municipal Court 55 OVERVIEW OF WINDHOEK 14 Public Safety and Security - By-laws 55 GEOGRAPHIC LOCATION AND POPULATION 15 City Police: Funding Secured from Central City of Windhoek Political and Government 56 Socio-Economic Profle 15 Priorities for 2018/2019 56 Population Trends and Urbanisation 16 Environmental 17 URBAN AND TRANSPORT PLANNING (UTP) 58 Poverty Levels 17 Theme 1: Financial Sustainability 58 Building Plan Approval 58 INTRODUCTION 22 Land-use Management - Town Planning STRATEGIC INTENT 22 Applications 59 Vision Statement 23 Priorities for 2018/2019 60 Mission Statement 24 Values 24 STRATEGIC FUNDING (PUBLIC TRANSPORT) 60 Strategic Objectives 24 heme 1: Financial Sustainability 60 Key Performance Areas 24 Strategic Funding ( Public Transport - Key Performance Indicators 24 Acquisition of Busses) 60 Targets 25 Theme 2: Social Progression, Economic Corporate Scorecard 25 Advancement and infrastructure Council and Management Structure 30 Development 62 Public Transportation 62 ORGANISATIONAL OVERVIEW 31 Priorities for 2019/2019 63 Local Authorities Act (Act 23, 1992) 31 Update of Laws Exercise 34 ELECTRICITY (ELE) 65 Theme 1: Financial Sustainability 65 DEPARTMENTAL PERFORMANCE REPORTS 35 Strategic Funding (Electrifcation) 65 OFFICE OF THE CEO 36 Revenue Collection 65 Theme 1: Governance and Financial Renewable Energy 66 Sustainability 36 Theme 2: Infrastructure Development 66 Public Participation 36 Increased Electricity Supply 66 Organisational Performance Management 37 Priorities for 2018/2019 67 Enterprise Risk Management 38 Internal Audits 39 INFORMATION AND COMMUNICATION SMART Cities Model/Strategy 40 TECHNOLOGY (ICT) 69 External Relations 41 Theme 1: Governance and Financial Council Sub-committees and Councilors’ Sustainability 69 Forum 45 Wi-f Access 69 Mayoral Report 49 Business Systems 70 Annual Council Performance Report 2017/18 1 Business Continuity 71 Meter Strategy 96 Priorities for 2018/2019 71 Alternative Water Supply: Direct Paperless Business Environment 71 Potable Reclamation Plant 96 Priorities for 2018/2019 72 Theme 2: Social Progression 98 Basic Services 98 ECONOMIC DEVELOPMENT AND COMMUNITY SERVICES (EDCS) 74 BASIC SERVICES Theme 1: Governance and Financial Council Upgrading and Sustainability 74 Development Programme 99 Public Safety and Security: Disaster and Emergency Resilience 74 BASIC SERVICES Emergency Response and Assistance 78 Refuse Collection (Informal Arias) 99 Call-outs per Zone 79 Priorities for 2018/2019 79 BASIC SERVICES Theme 1: Financial Sustainability 80 (Kupferberg) Project-Feasibility Strategic Funding: Emergency Services 80 Study Phase 100 Revenue Collection: Rental Income Priorities for 2018/2019 100 Collected (leases) 80 Theme 2: Infrastructure Development 100 Priorities for 2018/2019 81 Windhoek Managed Aquifer Recharge Theme 2: Social Progression 82 Scheme (WMARS) 100 Youth Orphans and Vulnerable Priorities for 2018/2019 101 Persons (OVPs) 82 Priorities for 2018/2019 85 BASIC SERVICE PROVISION IN Youth Development 85 INFORMAL AREAS 101 Priorities for 2018/2019 86 Early Childhood Development 86 HUMAN CAPITAL AND CORPORATE Basic Services: Public Facilities 87 SERVICES (HCCS) 103 Priorities for 2018/2019 87 Theme 1: Governance and Financial Theme 2: Economic Development 88 Sustainability 103 Economic Development 88 Leadership Development 103 Targeted Windhoek Tourism Priorities for 2018/2019 104 Development Strategy 88 Theme 2: Social Progression 104 Windhoek Economic Development Strategy 88 YOUTH ORPHANS AND VULNERABLE SMME Policy 88 PERSONS (OVPs) 104 Windhoek Investment Promotion Internships per Annum 104 and Incentives Strategy 89 Priorities for 2018/2019 105 Economic Development 89 Priorities for 2018/2019 90 LABOUR RELATIONS 105 Groot-Aub 90 Union - City Relations 105 Environmental Sustainability 92 Priorities for 2018/2019 105 Priorities for 2018/2019 93 Public Health 93 OCCUPATIONAL HEALTH, Priorities for 2018/2019 94 SAFETY AND WELLNESS 106 Priorities for 2018/2019 107 INFRASTRUCTURE WATER AND TECHNICAL SERVICES (IWTS) 96 STAFFING AND REMUNERATION 108 Theme 1: Financial Sustainability 96 Priorities for 2018/2019 108 Revenue Collection: Prepaid Water 2 Annual Council Performance Report 2017/18 CORPORATE SERVICES 109 Priorities for 2018/2019 111 HOUSING, PROPERTY MANAGEMENT AND HUMAN SETTLEMENT 113 Theme 1: Financial Sustainability 113 Strategic Funding (Strategic Land Acquisition: Hectares) 113 Theme 2: Social Progression 113 Youth Orphans and Vulnerable Persons (OVPs): Land Allocations Awarded to Youth 113 GENERAL VALUATION ROLL 113 GEOMATICS 114 Theme 2: Social Progression 114 Basic Services: Upgrading and Devalopment Strategy 114 BASIC SERVICES: UPGRADING AND DEVELOPMENT STRATEGY 114 BASIC SERVICES: NEW TOWNSHIPS PROCLAIMED INTERNALLY (GREENFIELDS) 114 Priorities for 2018/2019 115 Theme 2: Infrastructure Development 115 LAND AND HOUSING DELIVERY 115 Services Plots Availed in all Land-use Categories 115 Affordable Houses Provide via Mass Housing, Windhoek Housing and Build- Together Schemes 116 Serviced Plots Availed via PPP’s 116 Priorities for 2018/2019 116 CONCLUSION 117 FINANCE AND CUSTOMER SERVICES (FCS) 119 Financial Executive Summery 119 Annual Council Performance Report 2017/18 3 ABBREVIATIONS CAN Central Area of Namibia EIA Environmental Impact Assessment ERP Enterprise Resource Planning FRACTAL Future Resiliance for African Cities and Lands HEP-E Hepatitis - E HPP Harambee Prosperity Plan NDP 5 Fifth National Development Plan GEIT Governance of Enterprise Information Technology ICT Information and Communication Technology IPSAS International Public Sector Accounting Standards KPAs Key Performance Areas KPIs Key Performance Indicators LED Local Economic Development MC Management Committee MOU Memorandum of Understanding MURD Ministry of Urban and Rural Development OHSW Occupational Health, Safety and Wellness OVP Orphans and Vulnerable Persons PPPs Public Private Partnerships PV Photovoltaic PMU Procurement Management Unit QPR Quality Processes Results SUTMP Sustainable Urban Transport Master Plan WMARS Windhoek Managed Aquifer Recharge Scheme 4 Annual Council Performance Report 2017/18 COUNCIL STRUCTURE 2017/18 Deputy Mayor, Chairperson of the Cllr. TT Uwanga Management Committee (MC), Mayor, Cllr. M Kazapua Cllr. MJ Amadhila Cllr. AK Ashilelo (MC) Cllr. M Shiikwa (MC) Cllr. M Ukeva (MC) Cllr. LK Kaiyamo (MC) Cllr. FN Kahungu Cllr. JE Paulus Cllr. H Ulumbu Cllr. IM Subasubani Cllr. A Niizimba Cllr. BE Cornelius Cllr. I Semba Cllr. J Kauandenge Annual Council Performance Report 2017/18 5 MESSAGE FROM THE MAYOR Cllr. Muesee Kazapua Mayor of the City of Windhoek 6 Annual Council Performance Report 2017/18 t is a great pleasure to present the Annual Council Performance Report (2017/2018). In Iaccordance with the provision of the Local Authorities Act (Act No. 23 of 1992), the fnancial year for the Municipal Council of the City of Windhoek runs from 1 July to 30 June each year. This report is the frst of its kind for the City of Windhoek. Previous reporting was incorporated in the Mayoral Annual Report, which is aligned to the Mayoral term of offce and runs from 1 December to 30 November each year. This proved to be a challenge in terms of reporting synergies between the Mayoral Annual Report and Organisational Performance Reports. Therefore, the City of Windhoek decided to present the Annual Council Performance Report (2017/2018) which provides an account of the City’s performance against the Transformational Strategic Plan (2017 – 2022) which was offcially launched in July 2017. The City’s governance framework received prominence during the year under review specifcally relating to the monitoring of performance, evaluation and reporting mechanisms. As part of the governance framework, the City is obliged to submit quarterly reports. These reports have been integrated into the Annual Council Performance Report (2017/2018), as highlighted in the Citys’ Corporate Scorecard. In addition, and for the frst time in the City’s history, Council and the Management Committee also have scorecards against which their respective Key Performance Areas (KPAs) are tracked. Council has ensured that the strategic objectives contained in the strategic plan are aligned to the provisions of the National Development goals included in the Harambee Prosperity Plan (HPP), the Fifth National Development Plan(NDP5), and the national long-term developmental plan (Vision 2030). Council is therefore committed to improving the quality of life of all the citizens of the country, with prominence placed on inter alia improved access to basic services such as sanitation, the provision of potable water, electrifcation, housing and refuse removal to residents in informal areas. The Chief Executive Offcer presents progress against the strategic plan as part of a quarterly event which also serves as a two-way communication platform and opportunity to discuss challenges and celebrate successes. It is encouraging to report that at this stage, Council is on the right path, with the overall performance indicator rated as being fair. The City’s fnancial standing remains the principal challenge for which a sustainable fnancial model for capital projects and long-term fnancial plan