Supplier Manual CFC Hatfield, CFC Dordon, CFC Andover, CFC Erith & GMDC Contents Overview ....................................................................................................................................................... 4 Ocado locations ......................................................................................................................................... 5 Contact Details & Addresses ........................................................................................................................ 6 Ocado Head Office ............................................................................................................................... 6 Food Technology .................................................................................................................................. 6 Supply Chain ......................................................................................................................................... 6 Accounts Payable .................................................................................................................................. 6 CFC Hatfield ......................................................................................................................................... 7 CFC Dordon .......................................................................................................................................... 8 CFC Andover ........................................................................................................................................ 9 CFC Erith ............................................................................................................................................ 10 GMDC1 Aquarius House .................................................................................................................... 11 GMDC2............................................................................................................................................... 12 When to contact the CFCs directly ..................................................................................................... 12 Supplier & product set up ........................................................................................................................... 13 Product Basics ......................................................................................................................................... 13 Supplier Basics........................................................................................................................................ 13 Labelling ................................................................................................................................................. 14 Outer Case ........................................................................................................................................... 15 Retail Pack .......................................................................................................................................... 16 Barcodes .................................................................................................................................................. 16 General Requirements ......................................................................................................................... 16 Quality................................................................................................................................................. 16 Barcode information ........................................................................................................................... 17 Weights and Measures ........................................................................................................................ 17 Images & Back of Pack ........................................................................................................................... 17 Image File Properties .......................................................................................................................... 18 Product Presentation ........................................................................................................................... 18 Image Manipulation ............................................................................................................................ 18 Back of Pack ....................................................................................................................................... 19 Olive - The Ocado Supplier Portal .......................................................................................................... 19 What should I use Olive for? .............................................................................................................. 19 1 Purchase Orders & Deliveries ..................................................................................................................... 20 Deliveries ................................................................................................................................................ 20 Early / Late Deliveries ........................................................................................................................ 20 Transport Providers ............................................................................................................................. 20 Delivery Documentation ..................................................................................................................... 21 Example Delivery Note ....................................................................................................................... 22 Proof of Receipt .................................................................................................................................. 23 Supplier Monitoring & Charges .......................................................................................................... 23 Health & Safety........................................................................................................................................... 24 Arrival Procedure .................................................................................................................................... 25 Arrival at Ocado Site .......................................................................................................................... 25 Arriving at Dock – CFCs .................................................................................................................... 25 Arriving at Dock – GMDC ................................................................................................................. 25 Vehicle Requirements ............................................................................................................................. 26 Accepted and Expected: ...................................................................................................................... 26 Not Accepted: ..................................................................................................................................... 26 Loading ............................................................................................................................................... 26 Small Vehicle/ Courier Deliveries ...................................................................................................... 26 Mechanical Handling Equipment ........................................................................................................ 27 Delivery Assets/ Equipment.................................................................................................................... 28 Pallets .................................................................................................................................................. 29 Pallet returns ....................................................................................................................................... 30 Pallet Collections ................................................................................................................................ 31 Delivery presentation .............................................................................................................................. 31 Load Dimensions ................................................................................................................................ 31 Load Quality ....................................................................................................................................... 32 PO Splitting ............................................................................................................................................. 32 Why do we PO Split? .......................................................................................................................... 32 Mixed Pallets ...................................................................................................................................... 33 Rejection of Goods ..................................................................................................................................... 34 Excess Goods ...................................................................................................................................... 34 Missing Items or Shortages ................................................................................................................