Business Professional & Office Assistant SNAP Training Certificate Approved This certificate training program is designed to INTRODUCTION TO MICROSOFT® equip administrative support professionals with This introductory class provides a foundation in Microsoft technical and customer service skills required 2016® Windows 7® and is useful as a prerequisite to to compete in a fast-paced office environment. other desktop software applications including Excel® and Students will learn to prioritize tasks, streamline Access® currently used in businesses. office procedures, take minutes , compose e-mails, CRN 2276 - Session 1 CEU 1.0 edit office correspondence and provide excellent Monday & Wednesday, August 23 - 30 customer service. Classroom hours are conveniently 6:00 PM - 9:30 PM - Room N201 arranged in the evening to accommodate working professionals. This program is 22 weeks. Guy Simone $135.00 Students interested in adding a medical component CRN 4039 - Session 2 CEU 1.0 to the training may include a Medical Terminology Tuesday & Thursday, August 29 - September 5 class to their schedule. 6:00 PM - 9:30 PM - Room N201 Guy Simone $135.00 COURSE TITLE COST CUSTOMER SERVICE AND SALES Employers value workers who excel in customer service and Introduction to Microsoft® $135 sales. Learn how to provide exemplary customer service, Customer Service and Sales $429 whether dealing with customers, coworkers or managers. This course will help you develop the professional skills Microsoft Word® $387 and techniques you need to communicate in a positive and effective way and to better provide excellent customer Microsoft Excel® $387 service and selling skills. 3 Learn about products and services The ABC'S of Written Communication $249 3 Assess and meet customer needs Microsoft Access® $387 3 Understand the fundamentals of selling 3 Learn how to gain customer commitment Microsoft PowerPoint® $335 3 Discover how to “close” the sale 3 Learn the basics of store operations and inventory Taking Minutes $135 control 3 Office Procedures, Time Management, and Project Explore the process of merchandising 3 Understand the importance of common Management $249 employability skills 3 Craft polished resumes Microsoft Outlook® $135 CRN 4049 CEU 4.2 Microsoft Project® $375 Monday & Wednesday, September 6 - October 16 6:00 PM - 9:30 PM - Room N004 Business Systems Application $375 Margaret DeMarino $429.00 Essential for your Career (Optional) $200 PROGRAM TOTAL $3778 5 Gateway Community College | Fall 2017 MICROSOFT WORD® MICROSOFT ACCESS® Learn the most effective word processing software Students will work on building and managing business currently in demand. Menu/tool bar, document data in a simple format. Includes design table and field formatting, clip art, fonts, pagination, form letters, construction, use of searches, sorts, queries and filters, envelopes, mail merges and professional communiques and using Access to perform calculations of statistical will be covered. data. Students will develop a business database in class. CRN 4041 - Session 1 CEU 2.8 CRN 4045 CEU 2.8 Tuesday & Thursday, September 7 - October 3 Tuesday & Thursday, November 2 - 30 9:30 AM - 1:00 PM - Room N201 (No class November 23) Tracy Goodale $387.00 6:00 PM - 9:30 PM - Room N201 Guy Simone $387.00 CRN 4042 - Session 2 CEU 2.8 Tuesday & Thursday, September 7 - October 3 6:00 PM - 9:30 PM - Room N201 MICROSOFT POWERPOINT® Guy Simone $387.00 Create, design and develop presentations using PowerPoint®. The class will cover principles of desktop MICROSOFT EXCEL® publishing, incorporate graphics and charts, create slide show presentations and customize displays using Understand spreadsheet principles, formatting, building computer-generated clip art. worksheets, master calculations and error corrections. Learn formulas, create charts, custom spreadsheet CRN 4046 CEU 1.7 presentations, track data, build models for analysis and Tuesday & Thursday, December 5 - 19 present various professional looking charts. 6:00 PM - 9:30 PM - Room N201 CRN 4043 - Session 1 CEU 2.8 Guy Simone $335.00 Tuesday & Thursday, October 5 - 31 9:30 AM - 1:00 PM - Room N201 TAKING MINUTES Tracy Goodale $387.00 Keeping an accurate and concise record of meetings is CRN 4044 - Session 2 CEU 2.8 a sought-after skill among office administrators. This Tuesday & Thursday, October 5 - 31 module will cover strategic tips that will provide practical 6:00 PM - 9:30 PM - Room N201 experience by minute-taking at “mock meetings.” Learn Guy Simone $387.00 various note taking styles and formats and discuss common challenges. THE ABC'S OF WRITTEN COMMUNICATIONS • Learn what to leave in and what to take out • Discover how to take minutes when you aren't an Getting it “write” is a critical skill for the office expert on the topic Professional—whether editing your boss's work or starting from scratch. • Learn ways to nutshell information-even when you don't completely understand it! • Compose clear and concise emails CRN 4051 CEU 1.0 • “Up-level” your emails to develop goodwill and Monday & Wednesday, November 6 - 13 public relations 6:00 PM - 9:30 PM - Room N201 • Ensure the proper use of grammar and punctuation Margaret DeMarino $135.00 • Proofread for perfection CRN 4050 CEU 1.7 Monday & Wednesday, October 18 - November 1 6:00 PM - 9:30 PM - Room N201 Margaret DeMarino $249.00 6 Gateway Community College | Fall 2017 OFFICE PROCEDURES, TIME MANAGEMENT, AND MICROSOFT PROJECT® PROJECT MANAGEMENT Successfully managing a project requires effective planning Manage “desk stress,” amp up efficiency, and cut the and adherence to industry best practices. Understanding clutter with key office management strategies, such as the fundamentals of project management will prepare setting SMART goals, prioritizing, implementing project students to initiate a project and position it for success. management strategies, and employing organizational This course will identify effective project management techniques, including the use of “smart” devices. practices and their related processes. 3 Deal with typical problems of organization, from SPRING 2018 CEU 2.0 lost papers, to desk organization, to interruptions Monday & Wednesday, January 3 - 22 3 Employ the acknowledge-plus rule to increase your (No class January 15) assertiveness when managing projects 6:00 PM - 10:00 PM - Room N201 3 Discover the one-word secret to getting others to Odell Cooper $375.00 respect your time 3 Create a “desk workbook” to manage systems BUSINESS SYSTEMS APPLICATIONS and procedures and to provide support for office Business Systems Applications will offer students the coverage opportunity to use all application of the Microsoft 3 Set up and maintain a tickler file Office Suite. A project will be created and the following 3 Learn the key “keep or toss” guidelines applications will be utilized: Microsoft Word, Excel, 3 Schedule meetings Access, Power Point and Outlook. 3 Employ proper project management principles SPRING 2018 CEU 2.0 CRN 4053 CEU 1.7 Tuesday & Thursday, January 9 - 23 Monday & Wednesday, November 27 - December 11 6:00 PM - 10:00 PM - Room N201 6:00 PM - 9:30 PM - Room N004 Guy Simone $375.00 Margaret DeMarino $249.00 ESSENTIALS FOR YOUR CAREER MICROSOFT OUTLOOK® Is designed to help students organize their career Microsoft’s Outlook® is a computer-based e-mail service, exploration process. Students will have the opportunity to appointment book, and address book. It is a desktop reflect on their accomplishments and skill sets to develop personal information manager (PIM). Students will learn a resume, cover letter, and tackle any job interview. to use a universal In-box, contact database,sophisticated CRN 4099 - Session 1 CEU 2.2 calendar, and task pad. Wednesday, September 6 - November 15 CRN 4048 CEU 0.8 3:00 PM - 5:00 PM - Room N103 Wednesday & Thursday, December 27 & 28 STAFF $200.00 6:00 PM - 10:00 PM - Room N201 Guy Simone $135.00 CRN 4100 - Session 2 CEU 2.2 Friday, September 8 - November 17 9:30 AM - 11:30 AM - Room N103 STAFF $200.00 Facebook.com/GatewayGREATCenter 7.