For further information: Florence Coppenolle Vice President Group Communication 09 Bd du Roi Albert II/Koning Albert II-laan, 27 B - 1030 Brussels Tel: + 32 2 202 40 23 E-Mail: [email protected] belgacom09 The Belgacom For CSR information: Concetta Fagard Vice President Group CSR, Sponsoring, annual report PR and Events Group Bd du Roi Albert II/Koning Albert II-laan, 27 B - 1030 Brussels Tel: + 32 2 202 89 03 E-Mail: [email protected] Bolstered by its long-standing experience as Belgium’s incumbent operator For financial information: and thanks to the multiple talents of its teams, the Belgacom Group is the Nancy Goossens country’s reference provider of integrated telecommunications services. By Vice President Investor Relations continuously investing in state-of-the-art technology, we are able to offer our Bd du Roi Albert II/Koning Albert II-laan, 27 customers high-speed solutions on all networks, both fixed and mobile. B - 1030 Brussels Tel: + 32 2 202 82 41 Fax: + 32 2 201 54 94 E-Mail: [email protected] Our mission As a responsible company, Belgacom wants to be the preferred provider of intuitive end-to-end solutions combining fixed and mobile telecom, IT and media, thereby empowering its customers to master and enrich their professional and private lives in a sustainable way. Our organisation • Residential customers are taken care of by the Consumer Business Unit (CBU). • Professional customers, meanwhile, benefit from the services of the Enterprise Business Unit (EBU). • Service Delivery Engine and Wholesale (SDE&W) groups together the network and IT services. Its wholesale activity offers telecommunications services to other operators and suppliers on the Belgian market. • Staff and Support (S&S) brings together all the horizontal functions that support the Group’s activities. In addition to these four pillars, BICS, a joint venture of Belgacom, MTN and Swisscom, is in charge of international carrier services. Our main brands Forward for you Visit Belgacom’s website: www.belgacom.com Making your life easier Respecting your Imagining your Belgacom’s Annual Report is also published in Dutch and in French. Simpler and richer communications environment and the society future thanks to convergence A sustainable and safe world thanks to our Always further through CSR commitments open innovation WorldReginfo - 93c8fa12-fead-4185-bbb8-8d1e4f1abf9c For further information: Florence Coppenolle Vice President Group Communication 09 Bd du Roi Albert II/Koning Albert II-laan, 27 B - 1030 Brussels Tel: + 32 2 202 40 23 E-Mail: [email protected] belgacom09 The Belgacom For CSR information: Concetta Fagard Vice President Group CSR, Sponsoring, annual report PR and Events Group Bd du Roi Albert II/Koning Albert II-laan, 27 B - 1030 Brussels Tel: + 32 2 202 89 03 E-Mail: [email protected] Bolstered by its long-standing experience as Belgium’s incumbent operator For financial information: and thanks to the multiple talents of its teams, the Belgacom Group is the Nancy Goossens country’s reference provider of integrated telecommunications services. By Vice President Investor Relations continuously investing in state-of-the-art technology, we are able to offer our Bd du Roi Albert II/Koning Albert II-laan, 27 customers high-speed solutions on all networks, both fixed and mobile. B - 1030 Brussels Tel: + 32 2 202 82 41 Fax: + 32 2 201 54 94 E-Mail: [email protected] Our mission As a responsible company, Belgacom wants to be the preferred provider of intuitive end-to-end solutions combining fixed and mobile telecom, IT and media, thereby empowering its customers to master and enrich their professional and private lives in a sustainable way. Our organisation • Residential customers are taken care of by the Consumer Business Unit (CBU). • Professional customers, meanwhile, benefit from the services of the Enterprise Business Unit (EBU). • Service Delivery Engine and Wholesale (SDE&W) groups together the network and IT services. Its wholesale activity offers telecommunications services to other operators and suppliers on the Belgian market. • Staff and Support (S&S) brings together all the horizontal functions that support the Group’s activities. In addition to these four pillars, BICS, a joint venture of Belgacom, MTN and Swisscom, is in charge of international carrier services. Our main brands Forward for you Visit Belgacom’s website: www.belgacom.com Making your life easier Respecting your Imagining your Belgacom’s Annual Report is also published in Dutch and in French. Simpler and richer communications environment and the society future thanks to convergence A sustainable and safe world thanks to our Always further through CSR commitments open innovation WorldReginfo - 93c8fa12-fead-4185-bbb8-8d1e4f1abf9c Highlights General information 752,000 Corporate name and legal Objects of the Company Digital television record Belgacom TV clients form As described in the Article 3 of the Articles of Association, the Company’s objects sales The autonomous public-sector company The CO emissions related to the are: 2 Belgacom is a Société anonyme de droit printing and distribution of this public/Naamloze vennootschap van pub- 1. to develop services within the field of report have been totally offset -70% liek recht (limited liability company under with CO2Logic, by supporting a telecommunications in Belgium or else- public law) as defined by the Law of 21 renewable energy project in India CO2 where; Key International March 1991 on the reform of certain pub- emissions lic-sector commercial undertakings and Our report is printed Accounts 2. to take all actions aimed at promot- on Satimat Green organized under the laws of Belgium. Creation of Key International PingPing ing, directly or indirectly, its activities or coated paper, made ensuring optimal use of its infrastruc- out of 60% recycled Penetration of our digital tele- Accounts, which provide each Launch of PingPing, Belgacom’s micro- The Company is subject to the statutory ture; fibers, 40% FSC vision increased at a rate never major international business payment system via mobile phones. and regulatory provisions of commercial virgin fibers and customers, with its own Key seen since its launch: 246,000 Building on the success of mobile park- law applicable to companies limited by on Cocoon Offset International Account manager. Reduction by 70% of the CO2 emissions of our 3. to acquire participating interests in ing services, it opens up the scope for shares in all matters not expressly deter- extra-white, FSC-certified 100% new clients, up nearly 50 % This way we provide optimal micropayments in other fields. Partner- Belgian operations over the period 2007-2020. bodies, companies or associations – recycled paper. Vegetable-based on 2008, and making a total of Justine Henin service for cross-border busi- Promotion of green solutions for our customers, mined by (or by virtue of) the Law of 21 whether existing or to be created, Bel- ink and non-solvent adhesives announces her ships and pilot projects are underway ness, and address the needs in order to enable a low-carbon society. March 1991 or specific legislation of any gian, foreign or international, and public are used. The printing plates and 752,000 clients. These record return to with Accor Services, Coca-Cola and of our customers outside the kind. ink recipients are recycled. The sales propelled Belgacom TV competition Delhaize. or private sector – that may contribute, six countries where we have a directly or indirectly, to the achievement waste paper is collected and then into the top three IPTV plat- with compressed and recycled by direct presence. Registered Office of its corporate objects; forms worldwide for innovation Belgacom. Innovations Award ‘Anne’, an exclusive digital television station Belgacom SA under public law authorized bodies. The printer is Our new FSC and PEFC certified. and rapid growth. Belgacom wins the Innovations Award Bd. du Roi Albert II 27 partnership Launch of ‘Anne’, an exclusive digital television station 4. to provide radio and television broad- for Fixed Network Infrastructure for our which is included in Belgacom’s standard TV offer. It broad- B-1030 Brussels casting services. with the tennis 5 million mobile customers Broadway Project, which includes the star enhances the casts non-stop music clips, specials and concerts featuring VAT BE 0202.239.951 Proximus reaches 5 million mobile customers - a deployment of a high-speed broadband synergies between Flemish artists. For this new Flemish channel, Belgacom is Brussels Register of Legal Entities Disclaimer new record, and particularly striking in a country network for the delivery of advanced our sponsorship and cooperating with the Vlaamse Media Maatschappij. This communication contains forward- with population barely double that figure. The suc- triple play services across Belgium. our corporate social Consultation of the issuer’s looking statements, including statements Bizz cess is due to the quality of service, the range of responsibility. documents Launch of Bizz, our new service con- additional benefits - such as an allowance of free about the Company’s beliefs and expecta- cept for smaller firms. Bizz offers totally text messages - and the flexibility of offers. The public documents concerning the tions. These statements are based on the Sales of packs reached 258,000 issuer can be consulted at the registered Company’s current plans, estimates and flexible converged solutions combining in the residential segment, tak-