April 2012 Directory of Macmillan social care professionals and services Macmillan Cancer Support’s social care programme focuses on developing services in the community for people living with cancer and their carers, providing financial assistance Financial support and benefits advice as well as emotional and Local benefits advice services practical support. National Financial Help Services Macmillan Grants This directory is a listing of • Central and South West England Financial Support Macmillan professionals and Information Online • East Midlands and services which are part of the social Financial Support Publications Northern England care programme, and is updated • London, Anglia and South Emotional and practical support on a quarterly basis. We hope it Carers services will be a useful aid to networking East Region Befriending services for everyone involved in the • Northern Ireland Social workers programme, and a useful source Children and family services of information for Macmillan • Scotland Counselling services professionals to help them connect • Wales. Bereavement services with these services for the benefit Emotional support of people affected by cancer. See page 64 for map of these regions. The services fall into two main National services Please check the catchment Macmillan Support Line categories; Financial support and Emotional and practical support. area and any referral criteria if you are planning to make Map of Macmillan regions Within these categories, there are a number of different types of a referral to the service. service (see below for definitions). National services are listed at the These include local face-to-face end of each section. These services services and national services are provided directly by Macmillan. delivered online and by telephone. Please help us to keep the directory Click on the green bars (left) to go up-to-date. If any of the details straight to the section you need. listed about your service change, Within each section, local services please contact Hazel Davis, are listed under the Macmillan Volunteering Assistant at Macmillan Cancer Support regions: Cancer Support on 020 7840 4979 or Email: [email protected] Click here to return to page 1 1 Directory of Macmillan social care professionals and services April 2012 Definitions of Macmillan’s access practical and financial support. Services social care services can include assessment of needs, arranging care packages, hospital discharge planning, Benefits advice services: Macmillan’s benefits and liaison with other service providers. The services provide specialist and confidential welfare service is provided in various settings including benefits advice to people affected by cancer, hospitals, hospices and the client’s home. including patients, carers and close family members. They provide advice, information and help to Children and family services: Macmillan access the full range of available financial support, family support workers support the carers, including benefits, tax credits and help with health children and families of people living with cancer, costs. The services are provided in appropriate where complex psycho-social and emotional local settings including hospitals, hospices, needs have been identified. The service can citizens advice bureaux and via home visits. include bereavement support and help to access practical and financial support. Carers services: Macmillan’s carers services provide support to unpaid carers looking after Counselling services: Macmillan counsellors provide someone affected by cancer. This support psychological and emotional counselling support to includes practical help, information and people affected by cancer including patients, carers signposting to other services, emotional support, and relatives. The services include bereavement respite care at home and night sitting. support, and are provided in a range of settings including hospitals, hospices and the client’s home. Befriending services: Macmillan’s befriending services offer emotional, social or practical support Bereavement services: These services offer by matching a trained befriender to someone bereavement support to carers and family affected by cancer. This can be either a carer, members, in health settings or the home. The patient or relative of someone with cancer. Visits service can include support and training for can take place at the person’s home, or another professionals working with bereaved people. appropriate setting such as a hospital or hospice. Support Services: These services offer a range Social workers: Macmillan social workers work with of support to people affected by cancer in people affected by cancer, providing psychological the community. This includes information and and emotional support, and advice and help to signposting, and support with issues such as housing, employment, finances and social isolation. Click here to return to page 1 2 Directory of Macmillan social care professionals and services April 2012 Financial support Financial support Local benefits advice services Macmillan’s benefits services provide specialist Contact: Lesley Kandola and confidential welfare benefits advice to people Tel: 07792 749460 affected by cancer, including patients, carers Email: [email protected] and close family members. They provide advice, This service provides specialist welfare benefits advice information and help to access the full range of and general advice in consumer, debt, employment, available financial support, including benefits, tax housing, immigration and relationship breakdown credits and help with health costs. The services are enquiry areas and referrals can be made to other provided in appropriate local settings including specialists where appropriate. The service is available hospitals, hospices, citizens advice bureaux and through appointments and drop-in at cancer care and via home visits. haematology unit at Stoke Mandeville Hospital. Patients can drop in to make an appointment at the Sunrise Unit at High Wycombe Hospital, ward visits, telephone advice and home visits. Catchment area: Aylesbury, High Wycombe and Central and South surrounding areas. West England Referrals: Referrals are made via Macmillan professionals. Patients can also make direct contact for appointments. Citizens Advice Bureau/Macmillan Referrals can be made by phone and referral form. Advice Caseworker Office hours: 9am–4pm, Thursday at Stoke Mandeville Hospital, 9am–4pm, Friday at High Wycombe Hospital. Bureau and Buckinghamshire Hospitals NHS Trust, Macmillan Oncology and Haematology Unit, Milton Keynes NHS Trust, Milton Keynes, MK6 5LD Hampshire Macmillan Citizens Contact: Lesley Kandola Advice Service Tel: 07792 749460 c/o Citizens Advice Hampshire, Beaconsfield House, Email: [email protected] Andover Road, Winchester, SO22 6AT This service offers specialist benefit advice and general Contact: Sue Alford, Service Manger advice in all other subject areas and can refer to Tel: 07875 536428 other specialists where appropriate. The service offers Email (service manager): [email protected] appointments at the Macmillan unit, ward visits, telephone advice and home visits. Helpline can be contacted on: 0844 8477727 Catchment area: Milton Keynes and surrounding area. Hampshire Macmillan Citizens Advice Service (HMCAS) is available to anyone who is affected by cancer and Referrals: Referrals are made via Macmillan nurses and who lives or is being treated in Hampshire. other Macmillan professionals. Patients can also make direct contact for appointments. Referrals can be made by phone, The service can be accessed via the telephone five fax, email, letter or referral form also in person. days a week 9.30am–2.30pm. There is the availability to leave an answer phone message outside of these Service available: The service is available two days per times or when the line is busy. HMCAS operates a week. On Mondays 8.30am–4pm and Tuesday mornings number of outreach sessions across the County offering 8.30am–11am. appointments and drop-ins. Appointments can be made in various hospitals and Citizens Advice Bureaux. Home Citizens Advice Bureau/Macmillan Advice visits can also be arranged where essential. The service Caseworker can offer one off advice or complex case work covering the full range of enquiries of the traditional CAB Milton Keynes Citizens Advice Bureau and Catchment area: Hampshire, Portsmouth and Buckinghamshire Hospitals NHS Trust, Cancer Care and Southampton. Haematology Unit (CCHU), Stoke Mandeville Hospital, Aylesbury, Bucks, HP21 8AL Click here to return to page 1 3 Directory of Macmillan social care professionals and services April 2012 Financial support Referrals: Self referral by the client is encouraged. Anyone We also provide telephone advice between 10am and affected by cancer living in Hampshire, Portsmouth and 1.30pm on 0121 683 5601. We have started our service Southampton can be referred by health professionals. at John Taylor Hospice for appointments or drop-in Referrals can be made by using the single phone number. advice (subject to availability) on the second Friday of the month (first day of service was Friday 9 April 2010). Service available: Office hours: Service Manager, Tuesday–Thursday, Catchment area: City of Birmingham. 8.30am–5.30pm. Referrals: Referrals are made through the clinical nurse specialists, other health professionals and allied health Macmillan Benefits Adviser professionals, social workers and other providers of care. Referrals
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