BlackBerry Q10 Smartphone Version: 10.1 User Guide Published: 2013-05-10 SWD-20130510084155982 Contents Welcome ...................................................................................................................................................... 8 BlackBerry 10: new apps and features .......................................................................................................... 9 Getting started ........................................................................................................................................... 13 Inserting the SIM card, battery, and media card .......................................................................................... 13 Remove the battery door ............................................................................................................................ 13 Insert or remove the SIM card ..................................................................................................................... 13 Insert or remove the battery and a media card ............................................................................................ 14 Set up your device ...................................................................................................................................... 15 Home screen at a glance ............................................................................................................................ 15 Application icons ........................................................................................................................................ 16 Notification icons ....................................................................................................................................... 18 Scroll and move between items .................................................................................................................. 19 Use a slider ................................................................................................................................................ 20 Select items ............................................................................................................................................... 20 Zoom in to or zoom out from the screen ...................................................................................................... 21 Move items from one place to another ........................................................................................................ 21 Minimize apps and show your Active Frames .............................................................................................. 22 Show the menus ......................................................................................................................................... 23 About BlackBerry ID ................................................................................................................................... 23 Set up a new BlackBerry ID ........................................................................................................................ 23 Using the BlackBerry Voice Control app ...................................................................................................... 24 Device Switch ............................................................................................................................................. 25 Before you switch devices .......................................................................................................................... 25 Learn what transfer options are available to you .......................................................................................... 25 Make note of your usernames and passwords ............................................................................................. 25 Update BBM .............................................................................................................................................. 26 What if I have contacts on my SIM card? ...................................................................................................... 26 Backing up and switching devices .............................................................................................................. 26 Transfer data from a BlackBerry 7 device using a media card ...................................................................... 26 Transfer data to a new device using a computer and BlackBerry Link .......................................................... 27 Transfer data to a new device using BlackBerry Protect .............................................................................. 27 Transfer data from an iPhone or Android device .......................................................................................... 28 After you switch devices ............................................................................................................................. 28 Restoring your BBM contacts and groups ................................................................................................... 28 Transfer passwords from the Password Keeper app .................................................................................... 29 Add an account to your device .................................................................................................................... 29 Tips after switching devices ........................................................................................................................ 29 Troubleshooting: Device Switch .................................................................................................................. 30 I can't switch my SIM card to my new BlackBerry 10 device ........................................................................ 30 How do I reset my lost or forgotten BlackBerry ID password? ....................................................................... 30 Some of the data from my previous device isn't on my new device ............................................................... 30 I can't transfer items using my media card .................................................................................................. 31 What makes my BlackBerry 10 device different from other BlackBerry devices? .......................................... 32 How do I get to the menu? .......................................................................................................................... 32 How do I get back to the home screen? ....................................................................................................... 32 How do I change my settings and options? .................................................................................................. 33 Where are my ring tones and notification profiles? ....................................................................................... 33 Where are my messages? ........................................................................................................................... 33 Where are my apps? ................................................................................................................................... 34 Where are my tasks, memos, and voice notes? ............................................................................................ 34 Where do I find my files? ............................................................................................................................. 34 Where can I find my device info and passwords? ......................................................................................... 35 How do I search? ........................................................................................................................................ 35 What is BlackBerry Link? ............................................................................................................................ 35 Get your message out with the BlackBerry Keyboard ................................................................................... 36 Keyboard and typing at a glance ................................................................................................................. 36 Type an accented character ....................................................................................................................... 36 Type a symbol or number ........................................................................................................................... 37 Type an uppercase character ..................................................................................................................... 37 Type faster with automated assistance settings ........................................................................................... 37 Cut, copy, and paste text ............................................................................................................................ 37 Selecting word suggestions that appear while you type ................................................................................ 38 Select a suggested word ............................................................................................................................. 38 Connections ............................................................................................................................................... 39 Check which wireless networks your device connects to .............................................................................