Everyone. Every workplace. Annual Report 2018 WorkSafe Annual Report 2018 WorkSafe Annual Report 2018 Contents Letter to the Minister 2 Everyone. Every workplace. 2017/18 Overview 4 Report from the Chairman and Chief Executive 6 Safety is for everyone, in every workplace. About WorkSafe 8 That is the message for the community in WorkSafe’s latest public awareness campaign and the theme Healthy and Safe 12 at the centre of the organisation’s new long-term strategy WorkSafe 2030. Recovery 22 It is about broadening the community’s awareness Value 28 and understanding that safety is both physical and mental wellbeing. It is about the community – no Our People 38 matter when, where or how people work – being able Financial Report 42 to define what safety is so that every Victorian can share in WorkSafe’s vision for all workers to return Appendices 102 home safe. Appendix 1: Prosecutions 103 Appendix 2: Agent performance results 118 Appendix 3: Self-insurance report 126 Appendix 4: Governance and compliance 134 Appendix 5: Disclosure index 155 ii 1 WorkSafe Annual Report 2018 WorkSafe Annual Report 2018 Letter to Our vision is Victorian workers the Minister returning home safe every day. September 2018 Our mission Robin Scott MP Minister for Finance is actively working with 1 Macarthur Street the community to deliver East Melbourne Victoria 3002 outstanding workplace Dear Minister safety and return to work, together with I am pleased to submit the 2017/18 WorkSafe Victoria Annual insurance protection. Report for presentation to Parliament, as required by section 46 of the Financial Management Act 1994. Yours sincerely Paul Barker Chairman Everyone can help shape a safe culture. I think you can make a difference just by calling out unsafe behaviours. For me, safety is about not coming to work anxious or worried. It’s not only physical, but mental wellbeing.” Jessica WorkSafe Departmental Liaison Officer 2 3 WorkSafe Annual Report 2018 WorkSafe Annual Report 2018 2017/18 Overview 268,810 6.23 24 90.3% 77.74% Mental health total workplaces claims per million lives lost in record high client injured workers back at in Victorian workplaces hours worked workplace incidents service result work within six months prioritised through the down 0.8% on 2016/17 21 in 2016/17 89.6% in 2016/17 above target of 76.79% development of $50m WorkWell program 1.272% $73m WorkSafe 48,044 New website 700+ lowest average performance from 2030 workplace inspections for easier community WorkSafe employees insurance premium insurance operations work begins on long exceeding target of 45,000 access to information now working from new rate maintained compared to $233 million in 2016/17 term strategy Geelong headquarters 4 5 WorkSafe Annual Report 2018 WorkSafe Annual Report 2018 Report from the Chairman and Chief Executive We have significantly increased our presence in the health WorkSafe faces the challenge of an increase in more Safety and wellbeing for everyone, in every care sector and re-aired our It’s Never Ok campaign as we complex injuries, including mental injuries, together with the continue to address the unacceptable level of violence and continuing challenge of common law. However, our scheme workplace, is at the heart of what drives WorkSafe aggression against health workers. We are also partnering remains financially sound. We have maintained consistently with our stakeholders in construction to educate and low premium rates, with one of the fairest and most affordable to continually evolve and build on its strong history motivate the sector to reduce the risk of serious injury premium rates in the country. We have been able to do this and death. while maintaining compensation and rehabilitation benefits of supporting Victorians. to support injured workers in their recovery and return to More broadly, our efforts are focused on growing the work. The accounting funding ratio is 123% and is above community’s understanding of what a workplace culture the target range of 82.5% to 117.5%. In 2017/18 we began work on our new long-term strategy Adopting new technologies has been another focus area of health, safety and wellbeing looks like and the role WorkSafe 2030 – a guide to our transformation over the next this year. We are working in partnership with some of the everyone can play in achieving it. Our new Hearts and Minds Our people decade. Workplaces are changing rapidly and community best in the field to ensure we move forward with platforms campaign, featuring real Victorians, aims to encourage expectations are shifting. WorkSafe 2030 will ensure we are that will deliver the level of service Victorians expect and that conversation and support the shift towards shared The past year has been a period of tremendous change. in a position to navigate the social, cultural and technological that will enable the delivery of WorkSafe 2030. community workplace safety goals. We began delivering on our commitments under WorkSafe challenges that lie ahead. 2030, while also completing the enormous task of moving These technologies will allow us to simplify our services, cut Recovery our headquarters to Geelong, with more than 700 WorkSafe WorkSafe 2030 marks a pivotal turning point for the red tape and make it easier for Victorians to interact with us. employees now in the new location. Until we realise our vision of all Victorians returning home organisation. More than ever before, we will be focusing Work has begun with the development of a new user-friendly safe every day, we will continue to deliver high quality care on developing stronger partnerships with workers and website where workers, employers – in fact all Victorians – We would like to acknowledge the warm welcome we and treatment when workers are injured. employers so that together we can create a positive, can easily find the guidance and education materials they’re have received from the Geelong community, the support prevention-led culture of health and wellbeing in every looking for. We know getting back to work is a critical milestone in the of our stakeholders and our Minister Robin Scott, and the workplace across the state. recovery process, so in 2017/18 we raised the bar to focus leadership of our Board. We have also developed a roadmap to enhance our data and on a return to work that can be sustained. We acknowledge We are very pleased to be embarking on this journey with the Finally, we would like to take this opportunity to recognise analytics capability. This will help us to better understand it is a more challenging goal but this is about achieving better Victorian community in an environment where our scheme the extraordinary efforts of our people, including those our clients and improve their experience and outcomes, outcomes for workers and their families. remains financially sound and with one of the lowest premium valued employees who left the organisation this year after while providing the insights we need for the delivery of more rates in the country. The longer a person is off work with an injury, the less chance deciding not to make the move to Geelong. They have efficient operations, including better targeted inspections. they have of ever going back. We want the best for our clients shown remarkable resilience and agility and an unwavering There will be challenges and we are committed to so, as a priority, our new Innovation Centre is investing time commitment to the safety of the Victorian community. Healthy and safe overcoming them. The growth in mental injury is of great into identifying what we need to do better to assist people concern to the community and this has again been a focus who have been off work for more than 26 weeks. area for us over the past year. In 2017/18 we conducted 48,044 workplace inspections, exceeding our target by more than 3,000 visits. Value In 2017/18, in partnership with the Department of Health and Human Services, we developed WorkWell, a five-year We have focused on key areas, including the health care We measure our success in many ways and it is extremely $50 million program that will empower employers to make sector, construction, manufacturing and agriculture. pleasing to report that our services continue to be rated well mental health a priority in the workplace. The program by workers and employers. The ratings for our inspectorate, provides access to research, information, tools and Tragically, 24 people lost their lives in workplace incidents inspectorate advice and guidance and insurance premium funding opportunities. in the 12 months to 30 June 2018 — 12 on Victorian farms, services were maintained through a period of significant with quad bikes and tractors the leading causes. change for the organisation. As part of WorkSafe 2030, we will continue to develop preventative programs and work collaboratively with workers In addition to the WorkSafe quad bike public awareness Fundamental to our success is being able to maintain a and employers on how to make a positive difference in this campaign and the government rebate scheme, direct financially sustainable scheme. Performance from insurance complex area. engagement through farm walks and regional field days operations was $73 million. This result was influenced by the reflect our efforts to build closer ties with farmers. full year actuarial increase which increased our projected Paul Barker Clare Amies claims cost by $141 million. Chairman Chief Executive 6 7 WorkSafe Annual Report 2018 WorkSafe Annual Report 2018 About Our Values Constructive in the way we provide information, advice and service WorkSafe Accountable for what we do and what we say; we live up to our promises WorkSafe strives to prevent workplace injuries, Transparent in the way we illness and fatalities.