3Com® Asterisk® Appliance Administrator’s Guide Release 1.4 Part Number 900-0467-01 Published October 2007 http://www.3com.com/ 3Com Corporation Copyright © 2007, 3Com Corporation. All rights reserved. No part of this 350 Campus Drive documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written Marlborough, MA permission from 3Com Corporation. 01752-3064 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide. Portions Copyright 2005-2007 Digium, Inc. _______________________________________________________________________ TRADEMARKS Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, and the 3Com logo are registered trademarks of 3Com Corporation. Asterisk and Digium are registered trademarks and Asterisk Business Edition, AsteriskNOW, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc. Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Firefox is a registered trademark of the Mozilla Foundation. Any other trademarks mentioned in the document are the property of their respective owners. ABOUT THIS GUIDE This guide describes how to install and manage the 3Com Asterisk Appliance. Release notes are issued with some products. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes. How to Use Table 1 shows where to look for specific information in this guide. This Guide Table 1 Overview of This Guide Identifies the features of your unit. This chapter covers Chapter 1 applications and uses of the 3Com Asterisk Appliance. Provides instructions for installing the unit, acquiring correct Chapter 2 drivers, and checking device compatibility. Provides instructions about how to configure the embedded Chapter 3 Asterisk Business Edition through the use of the 3Com AsteriskGUI. Provides instructions about how to add 3Com telephones to the Chapter 4 3Com Asterisk Appliance Lists the connectors and pin assignments. Appendix A Details unit specifications. Appendix B Defines terms related to this product. Appendix C Lists technical support options and sources of information about Appendix D the Asterisk software. Be sure to refer to any supplementary documents or release notes that were shipped with your equipment. 6 CHAPTER : ABOUT THIS GUIDE Conventions Table 2 lists conventions that are used throughout this guide. Table 2 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions. Caution Information that alerts you to potential loss of data or potential damage to an application, device, system, or network. Warning Information that alerts you to potential personal injury. Related These documents contain additional information about the 3Com Documentation Asterisk Appliance: ■ 3Com 3103 Managers Telephone Guide for 3Com Asterisk ■ 3Com 3102 Business Telephone Guide for 3Com Asterisk ■ 3Com 3101 Basic Telephone Guide for 3Com Asterisk Comments Send e-mail comments about this guide or about any Voice product documentation to: [email protected] Include the following information with your comments: ■ Document title ■ Document part number (found on the front page) ■ Page number ■ Your name and organization (optional) Notices 7 Example: 3Com Asterisk Appliance Administrator’s Guide Part Number 900-0467-01 Page 25 Please address all questions regarding the hardware and software to your authorized 3Com Partner. Notices Safety Certification Safety: and Agency ■ US/CSA 60950 Approvals ■ IEC 60950 ■ AS/NZS 60950 ■ EN 60950 Other: ■ CE Mark (European Union) ■ 2002/95/EC Restrictions on Hazardous Substances (RoHS), 2005/747/EC lead free exemption (Annex C) Telecom: ■ FCC Part 68, TIA-968 ■ AS/ACIF S002 ■ TBR-21 1998 ■ Industry Canada IC-CS-03 EMC: ■ FCC Part 15 Class A ■ EN 55022/CISPR22 Class A ■ EN 55024 ■ IEC 61000 ■ AS/NZS CISPR22 Class A ■ CNS13438 8 CHAPTER : ABOUT THIS GUIDE ■ VCCI V-32005.04 Federal This equipment complies with Part 68 of the FCC rules and the Communications requirements adopted by the ACTA. On the back of the unit is a label that Commission Part 68 contains, among other information, a product identifier in the format (USA) US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If the 3Com Asterisk Appliance causes harm to the telephone network, the telephone company may notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience problems with the 3Com Asterisk Appliance, contact 3Com Corporation (see Appendix D) for repair and/or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. FCC Part 15 This device complies with part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Notices 9 Important Safety User Cautions Instructions Servicing Do not attempt to service this unit unless specifically instructed to do so. Do not attempt to remove the unit from your equipment while power is present. Refer servicing to qualified service personnel. Water and Moisture Do not spill liquids on this unit. Do not operate this equipment in a wet environment. Heat Do not operate or store this product near heat sources such as radiators, air ducts, areas subject to direct, intense sunlight, or other products that produce heat. Warning Do not place anything (including paper) on top of the 3Com Asterisk Appliance. To allow proper cooling, these units must not be stacked. Caution To reduce the risk of fire, use only No. 26 AWG or larger telecommunication wiring for network connections. Static Electricity To reduce the risk of damaging the unit or your equipment, do not attempt to open the enclosure or gain access to areas where you are not instructed to do so. Refer servicing to qualified service personnel. Caution This unit must be used in restricted access locations and installed in UL Listed I.T.E. only. Save these instructions for future reference. 10 CHAPTER : ABOUT THIS GUIDE 2 INSTALLATION This chapter provides this information: ■ Unpacking the Unit ■ Inspecting Your Shipment ■ Identifying Communication Ports ■ Understanding the LEDs ■ Using the Configuration Reset Switch ■ Installing 3Com Asterisk Appliance ■ Mounting the 3Com Asterisk Appliance Figure 1 The 3Com Asterisk Appliance Unpacking the Unit When you unpack your unit, carefully inspect it for any damage that may have occurred in shipment. If damage is suspected, contact your authorized 3Com Partner from which the unit was purchased. Keep the original shipping container to use for future shipment or proof of damage during shipment. 16 CHAPTER 2: INSTALLATION Only qualified service personnel should install the unit. Users should not attempt to perform this function themselves. Inspecting Your These items are included in shipment of the 3Com Asterisk Appliance: Shipment ■ 3Com Asterisk Appliance ■ Compact Flash Card ■ Power Supply ■ Power Cable ■ Support and Warranty Information Identifying The 3Com Asterisk Appliance unit consists of up to eight RJ11 analog Communication Ports ports which can be configured as either FXO or FXS ports, depending on the type of modules installed in the 3Com Asterisk Appliance. These ports provide 32ms of analog port echo cancellation. The unit is rated for a total of 8 REN across all FXS ports.