Vodafone Business Heat Detection – Flex User Manual Flex Agent Guide Vodafone Business Heat Detection Flex User Manual 1 C3 Confidential Vodafone Business Heat Detection – Flex User Manual 1.0 Contents 2.0 INTRODUCTION ....................................................................................................................... 3 2.1 FLEX HARDWARE .......................................................................................................................... 3 2.2 FLEX PLATFORM......................................................................................................................... 4 3.0 CAT S61 DEVICE ....................................................................................................................... 4 3.1 DEVICE USE TROUBLESHOOTING ....................................................................................................... 5 3.1.1 POWER ISSUES: DEVICE IS NOT CHARGING ................................................................................................ 5 3.1.2 DEVICE HAS TAKEN CHARGE BUT WILL NOW POWER ON .............................................................................. 5 3.1.3 DEVICE POWERS DOWN WHILE TAKING CHARGE ......................................................................................... 6 3.1.4 POOR STAND BY TIME ........................................................................................................................... 6 3.1.5 USING THE DEVICE IN SAFE MODE ........................................................................................................... 6 3.1.6 MOBILE DATA CONNECTION ................................................................................................................... 7 4.0 FLEX DASHBOARD ................................................................................................................... 7 4.1 CUSTOMER ACCOUNTS .................................................................................................................. 8 4.1.1 ACCOUNT CREATION ............................................................................................................................. 8 4.2 MANAGING GROUPS ..................................................................................................................... 8 4.3 MANAGING USERS ....................................................................................................................... 9 4.4 MANAGING DEVICES ..................................................................................................................... 9 4.4.1 RENAMING DEVICES ............................................................................................................................. 9 4.4.2 DELETING LOST, STOLEN OR REPLACED DEVICES ....................................................................................... 10 4.4.3 ADDING DEVICES ................................................................................................................................ 10 4.4.4 SIM SWAP ........................................................................................................................................ 10 4.4.5 RESETTING DEVICE KEY ....................................................................................................................... 10 4.5 SUPPORTED BROWSERS ............................................................................................................... 11 5.0 FLEX APPLICATION ................................................................................................................ 11 5.1 FLEX APPLICATION INTRODUCTION ................................................................................................. 11 5.1.1 RELATIVE TEMPERATURE ..................................................................................................................... 11 5.1.2 THERMAL PATTERNING........................................................................................................................ 11 5.2 FLEX APPLICATION TROUBLESHOOTING ............................................................................................ 12 5.2.1 FLEX APPLICATION HAS FROZEN OR FAILED TO INITIALISE ........................................................................... 12 5.2.2 FLEX RETURNS AN ERROR MESSAGE: UNABLE TO CONNECT TO PLATFORM ................................................... 12 5.2.3 NO AUDIO ALARM IS HEARD OR TOO SOFT .............................................................................................. 12 5.2.4 GEO-LOCATION DATA NOT AVAILABLE .................................................................................................... 12 5.2.5 SCAN UPLOAD FAILURE ........................................................................................................................ 12 5.2.6 FLEX IS GIVING ERRATIC TEMPERATURE READINGS OR CONTINUOUS ALARMS ................................................ 13 6.0 FLEX ESCALATIONS ............................................................................................................... 13 2 C3 Confidential Vodafone Business Heat Detection – Flex User Manual 2.0 Introduction Vodafone Business Heat Detection Flex (VBHD-Flex) is a mobile solution provided by Vodafone to detect the elevated body temperature. This Heat Detection solution utilizes leading Thermal Imaging technology combined with Bullitt Group hosting solution and Vodafone market leading IoT Network to identify individuals with potential elevated skin surface temperature. This IoT solution is delivered as a self-install package allowing simply setting it up on a smartphone and detecting the skin surface temperature of staff or members of the public entering the business premises. HD-Flex Product is recommended for indoor use for target audience/customers of Small/Medium offices, Warehouse & Distribution, Manufacturing, Retail, Restaurants & Cafes, Schools, Construction, Event & Temporary Sites and Transportation. Thus, HD-Flex module is an End-to-End solution to measure human body temperature and sends subsequent alert/alarm notifications when the skin temperature exceeds the pre-calibrated threshold limit. Key Features of HD Flex • Calibration of a baseline ‘normal’ temperature • Scan and records the total number of session scans • Audible alert sounds • Configure device, thermal & platform settings. • This portable IoT device plays a significant role in enabling businesses “return to the workplace” strategy. • Reassure employees and customers by spotting higher skin temperature readings. • Helps to maintain the right levels of social distancing Thermal image screening can help by providing a first line of defence against individuals with communicable illnesses remaining unchecked, in close proximity to other people, by identifying those exhibiting an above average temperature. Any scenario in which controlled access is given to groups or streams of people – whether they are employees, authorised persons, or members of the public – can benefit from preventative temperature screening at entrances and exits. 2.1 Flex hardware The Flex hardware kit undergoes staging prior to customer shipment. The kit shipped to customers includes the following components: Global IoT SIM w/ 10 000mAh Power 153cm (6.1”) Cat S61 12 Months Bank Tripod w/ Mount Smartphone Connectivity w/Charging (Inserted) accessories 3 C3 Confidential Vodafone Business Surveillance – Knowledge Base Article 2.2 Flex platform The Flex Analytics and Admin platform, referred to as the “Dashboard” is connected to the Flex App through a Cellular Data connrection via the Vodafone IoT network. The Dashboard is a portal accessed by Vodafone customers which provides centralised access to scan data for all devices deployed on the customer account, and real time heat alarm notifications. It also provides an Admin platform to assign devices and users to groups and an access heirarchy. 3.0 Cat S61 Device The Cat S61, with integrated FLIR Lepton 2.5 sensor, is an Android smartphone with thermal imaging capability. For more device information and technical specifications please see: https://www.catphones.com/en-us/cat-s61-smartphone/ User manuals for the Cat S61 can be accessed here: https://www.catphones.com/download/User-Manuals/S61-Smartphone FAQs for the Cat S61 can be accessed here: https://www.catphones.com/en-gb/help-support/s61-support/ On first start up by the customer the S61 will automatically install the Flex application and wallpaper and remove the standard Cat S61 applications. The device will reboot after first set up and should appear as shown here. If for any reason the Flex application installation fails, the app can be found at: https://play.google.com/store/apps/details?id=com.vodafone.flex&hl=en_GB For support escalations for the Cat S61 device contact: [email protected] C3 –Confidential Page 4 Vodafone Business Surveillance – Knowledge Base Article 3.1 Device use troubleshooting The Flex application and FLIR Lepton sensor typically place a higher demand on the device battery than during conventional use. To avoid losing power during active scanning it is recommended that the S61 is always connected to power while in use – either via the supplied charging block to an AC outlet or using the supplied 10 000mAh power bank. 3.1.1 Power issues: Device is not charging Step 1. Check the device is connected to the AC power via a suitable adaptor and USB cable. Step 2. Check the USB cable for Damage Step 3. Check the Adaptor for damage