Travel Professionals’ DECK PLAN REFERENCE GUIDE ENRICHING JOURNEYS ENJOYED IN CLASSIC STYLE. This is Holland America Line, where guests cruise in classic style to iconic cities and hidden gems, immersing themselves in the people, places and cultures that make our world what it is: endlessly amazing. On board, enrichment and exhilaration await. Beautifully appointed mid-sized ships offer every modern amenity and an array of activities, entertainment and fine cuisine presented graciously with a highly personal touch. With ports of call in every corner of the globe and more itinerary options than any other premium cruise line, the opportunities for exploration are endless. 3 4 6 8 10 12 68 70 72 73 WELCOME TO GRACIOUS, A WORLD OF THE ART OF DINING DECK FLEET CONTACT HOLLAND SAILING HOLLAND GENUINE ENTERTAINMENT FINE CUISINE OPTIONS PLANS SPECIFICATIONS INFORMATION AMERICA SCHEDULE AMERICA SERVICE FOR TRAVEL LINE ACADEMY AT A GLANCE LINE PROFESSIONALS TRAINING ONLINE WELCOME ABOARD Welcome to Holland America Line. It’s our privilege to offer enriching, classic-style cruises that connect our guests to the world’s most fascinating people, places and cultures. Our itineraries span the globe with more than 400 ports of call, a number unequaled among premium cruise lines. The staff and crew on our beautifully appointed mid-sized ships pamper guests with gracious service and an uncanny ability to anticipate their every desire. We’re particularly excited about recent enhancements and exclusive partnerships, including BBC Earth Experiences, showcasing the natural world as never before, as well as Destination Guides, in partnership with AFAR. Music Walk™, available on select ships, is an immersive showcase for outstanding live performances. It includes Lincoln Center Stage, an ideal setting for nightly chamber music; B.B. King’s Blues Club, the best of Memphis soul and funk at sea; and Billboard Onboard, featuring 50 years of chart-topping hits. As part of a $300-million initiative rolling across our fleet, we’re planning exciting enhancements to our suites, with new furnishings, décor, amenities and upgrades on our Signature-, Vista- and R-class ships. The first ships to undergo the suite transformation were ms Eurodam and ms Oosterdam. Additionally, ms Nieuw Amsterdam, ms Westerdam, ms Zuiderdam, ms Noordam, ms Amsterdam, ms Rotterdam, ms Volendam and ms Zaandam will receive the suite enhancements as they head into their scheduled dry “It’s our privilege to offer enriching, docks over the next few years. We continue to innovate with our exciting new Pinnacle-class ships. In April 2016 we welcomed ms Koningsdam, and in classic-style cruises that connect our fall 2018 her sister ship, ms Nieuw Statendam, will join the fleet. guests to the world’s most fascinating Thank you for your support and partnership. I hope you enjoy this deck plan people, places and cultures.” reference guide created especially for you. No matter where your clients are traveling next, we look forward to making their experience unforgettable. Sincerely, Orlando Ashford President Holland America Line GoHAL.com 3 GRACIOUS, GENEROUS SERVICE It is our pleasure to welcome and serve our guests with gracious attention to each and every detail. A WORLD WHERE SERVICE SHINES The moment guests arrive, they are embraced as our personal guests. Our purpose is to make their journey with us as relaxing as it is remarkable. We take great pride in creating an unforgettable ATTENTIVELY YOURS experience where every aspect of service sparkles with perfection. Twice-a-day stateroom service Academy-trained crew is never in the way yet never out of reach. cleans and refreshes linens From delivering ice upon request to serving dinner in teams of two so and towels. Expert casino each guest’s five-course meal is nothing short of perfect, our service is croupiers, European-trained unparalleled and unobtrusive. spa aestheticians and top- shelf bar staff leave no detail THE CLASSIC GRACE OF MID-SIZED SHIPS unconsidered. Holland America Line’s mid-sized ships are beautifully proportioned. Spacious public places and vast viewing areas with wraparound decks invite exploration and delight. Our staterooms are GRAND STATEROOMS With room to relax in private and room to engage in a variety of spacious havens of Staterooms on Holland America Line are grand indeed. Gracing our elegant immersive experiences, nothing exists quite like it — the balanced lavish serenity filled staterooms are a multitude of refined amenities and our signature Euro-Top sophistication of Holland America Line’s mid-sized ships. Mariner’s Dream™ bed. Return each evening to a chocolate pillow gift and with classic comfort good wishes from the Captain and ship’s crew. Most staterooms are ocean- INTERNATIONALLY RECOGNIZED and modern amenities. facing, with the grandeur of the sea, the horizon and skylines of your ports of call in full, glorious view. Proud recipient of numerous awards, including 23 top-five placements A personal space to and three first-place honors in the sixth annual Cruise Critic Cruisers’ relax in quiet or to BIG ON ALL THE LITTLE EXTRAS Choice Awards. recharge for the next Replete with signature touches: daily housekeeping to keep each stateroom adventure on ship or immaculate; 100 percent Egyptian-cotton towels; luxurious bathrobes; fragrant on shore. soaps, lotions, shampoos and other bath amenities from Elemis Aromapure; GOLD: BEST OVERALL complimentary fresh fruit on request; and a nightly turndown service. BEST MID-SIZED “TOP-” Ye CRUISE VALUE CRUISE LINE PLACEMENTS e Years 23 Consecutiv TRAVVY CRUISE CRITIC AWARDS CRUISERS’ WORLD OCEAN & SUITE LIFE IS EVEN SWEETER CHOICE CRUISE LINER SOCIETY Our luxurious suites provide extra room to spread out, a private verandah for sunning or dining, and a host of gracious services. All suites across the fleet now feature premium bathrobes and slippers, complimentary mimosas with in-suite breakfast options as well as coffee makers and espresso machines. BEST FIVE-STAR BEST The ultimate spacious sanctuary. PRIVATE ISLAND DIAMOND AWARD SHORE ow EXCURSIONS 15 Years in a R THE AMERICAN ACADEMY PORTHOLE PORTHOLE CRUISEMAGAZINE CRUISEMAGAZINE OF HOSPITALITY READERS’ READERS’ SCIENCES CHOICE CHOICE GoHAL.com 5 A WORLD OF ENTERTAINMENT Every night guests are enchanted by an array MIND-BODY ENRICHMENT of live entertainment featuring accomplished Beyond the exemplary dining and nightlife, there’s a wide range of personal growth opportunities. From award-winning Journeys Ashore™ singers, dancers and musicians from around to digital workshops, Holland America Line offers mind-body enrichment the world. one nautical mile at a time. EVERY NIGHT, A NEW EXPERIENCE CULINARY ARTS THE GREENHOUSE CENTER SPA & SALON Evenings are filled with an abundance of world-class entertainment options — with exclusive live entertainment curated for each cruise. A state-of-the-art Guests can nurture every demonstration kitchen for aspect of their well-being MUSIC FOR EVERY MOOD gourmet presentations, with renowned spa rituals and PRESENTING MUSIC WALK™ * ENRICHING EXPERIENCES Only here can you enjoy the tasting events and intimate healing touches from around Between ports of call, guests live sweet sounds of symphonic Entertainment has always been the heart and soul of evenings aboard cooking classes. the world. True to its roots, The can discover new cooking strings, the driving beat of Holland America Line. That promise continues with Music Walk, three Greenhouse Spa will harmonize skills, learn about the latest rhythm and blues, and the stages presenting a variety of live music nightly. An immersive musical body, mind and spirit. DIGITAL WORKSHOP technology tips, or even relax melodies of your favorite pop showcase features Lincoln Center Stage, where you can revel in classic chamber music; B.B. King’s Blues Club, where you can enjoy the best Powered by Windows®, offering and reinvigorate at the spa. tunes, all just steps apart. FITNESS CENTER of Memphis music at sea; and Billboard Onboard, where in a single informative, free sessions led night you can travel through 50 years of chart-topping hits. by a Microsoft-trained host on For rejuvenation through topics such as photo editing, exercise, we offer fitness movie/slide show creation, PC classes in yoga, Pilates and COCKTAILS AND MOVIES LOUNGES organization and Cloud storage more, as well as a professionally Complimentary films and hot and security. staffed Fitness Center There are bars and lounges buttered popcorn await in the equipped with the latest on board to suit every taste, ship’s movie theater.* Movies AWARD-WINNING cardio and weight machines. including Mix*, featuring three can also be enjoyed from the JOURNEYS ASHORE specialty bars: Champagne, comfort of guests’ stateroom u Our carefully crafted Journeys BBC EARTH Martinis, and Spirits and Ales. or suite. Ashore help guests connect EXPERIENCES deeply with the people and BBC Earth’s innovative MAIN STAGE CASINO places they’ll visit and offer programming brings Exclusive concerts like “Off the From perennially popular slot a level of comfort, care and guests closer to the natural Charts: Billboard Hits Rewind,” machines and blackjack tables convenience not found world through informative and “Frozen Planet Live by to the latest in sophisticated anywhere else. entertainment, films that go BBC Earth Experiences” are gaming, the Casino offers behind-the-scenes of nature the centerpiece of exciting games for all levels and is documentaries, game shows, performances. staffed with professionals eager quizzes and theme cruises. to help guests learn new skills. WORLD STAGE* A dazzling theater on ms Koningsdam featuring a 270-degree wraparound LED screen. * Available on select ships. u The BBC and BBC Earth are trademarks of the British Broadcasting Corporation and are used under license. THE ART OF FINE CUISINE Together, Holland America Line’s Culinary A TASTE OF EVERYTHING Council ® and our esteemed Executive From fine dining to fast casual to poolside pizza — on Holland America Line, guests have the freedom to choose Chefs present a delicious variety of culinary from an abundance of options.