Broadvoice b-hive Unified Communications Doing business is becoming more complicated. Every day, you’re operating at breakneck speed. Or are you? • Your customers are waiting on hold with • Your marketing teams can collaborate questions about your latest release with product managers, designers, • Your customer care reps are waiting on media and agencies to develop scripts from the marketing department campaigns that will fill your lead funnel. • Your marketing team is waiting for sign-off from product managers • Your sales reps can hit the road, visiting prospects, and seeing availability of Your product managers are waiting on • engineers and the product managers pricing from the finance department to check on features and pricing from • And your sales reps, well, they are not their mobile phones. waiting — they’re winging it so they can And, customer care reps, well, they will make their numbers • be available with up-to-the-minute Communications unified. information when customers call in Business simplified. There’s no question that the pace of With unified communications, you can business is faster than ever. You not only streamline those bottlenecks and get all need to keep up but also outperform the your teams — from finance to customer competition. That means working smarter. care — on the same page. Unified communications is Future proof. New features and smart. b-hive UCaaS is smarter. functionality are added automatically with no new software or hardware to buy. b-hive highlights: With Broadvoice b-hive Unified Communications as-a-Service (UCaaS), • Unlimited local and Simplify your business with long distance calling you get all the benefits of enterprise- Broadvoice b-hive class communications capability with • E911 support Broadvoice b-hive includes a range of none of the overhead. b-hive UCaaS Auto attendant business communications capabilities — • is a cloud-based subscription service Call recording from basic phone service and PBX functions • that brings together the best of • Paging to call management, messaging and communications, collaboration and call collaboration. • Find me, follow me center in one platform. Voicemail to email Users can access and initiate these • UCaaS is designed for small and medium • Virtual fax functions from a range of compatible VoIP sized businesses to be: deskphones (see our website for the current • Business SMS Scalable. Add new employees or locations options) or a softphone client on their Conference calling • quickly as your business expands. desktop or mobile phone. • Presence Budget friendly. No big capital outlays to Instant messaging b-hive self-service portals • get started. Monthly pricing by number You get direct control to manage many of users or connections is affordable and day-to-day changes to your b-hive predictable. communications service — including call Mobility. b-hive integrates multiple functions into an easy-to-use desktop and/ or mobile app. Customers can place and receive calls on their desk phones, mobile phones or computers using their business line identity. They also can move calls between their mobile devices and desk phones. Productivity. With features like chat and presence, b-hive gives users access to information quickly, boosting team productivity. Business Continuity. The b-hive platform is housed in geo-redundant data centers, ensuring our customers’ communications infrastructure will be up and running even when there’s a power outage, storm, fire, or other disaster. High-Availability Connectivity. In addition, b-hive can be bundled with Broadvoice’s 4G failover that ensures that the b-hive platform will function even when wireline connections go down. Customer Success. b-hive is backed by our Customer Success teams and starts working for you on Day One. Installation includes the site survey for network readiness, professional installation, and training for users and admins. Customer Enablement. Customers access b-hive through an intuitive, self-service portal to get direct control over the system from any location to manage many day- to-day changes, such as including call control, voicemail, auto attendants, mobility b-hive UCaaS is a cloud- features, and more — without needing to contact Broadvoice Customer Care. based subscription service Flexible Pricing. b-hive is available in three packages — b-hive Metered, b-hive that brings together the best of communications, Standard and b-hive Pro — for a predictable month-to-month subscription price collaboration and contact based the number seats or concurrent call paths to meet performance and budget center in one platform. requirements. Discounts are available for one- to three-year contract terms. control, voicemail, auto attendants, mobility With b-hive Communicator, users can: features and more — without needing to • Search for contacts contact Broadvoice Customer Care. Access • View the presence of other users to the portal is tailored by roles. • Initiate a voice call Benefits include: • Appear as if they’re calling from a desk • Users have access to their personal call phone — with no phone required configuration, call logs, voice mail, fax • Text and SMS other users so that and messages. business calls and contacts stay • Managers have access to their personal within the b-hive system, not on an employee’s personal mobile device information as well as analytics and call 4G Wireless Failover kicks in within reports. b-hive mobile app 8 seconds of the primary Internet • Administrators have access to their connection going down (due to a personal information plus teams, call The b-hive mobile app enables users to power outage, weather or fiber cut) centers and report. They also can add/ make calls from their mobile devices. ensuring uninterrupted service. delete users, set user configurations Calls are sent over Wi-Fi or a phone’s and overall call flows. mobile network. With the b-hive mobile b-hive communicator app, users can: Transfer calls from their desk phones to b-hive Communicator is a web-based • their mobile devices and vice versa tool that allows your employees to easily Access their phone directories find, connect and communicate with each • other in real-time using presence, instant • Appear as if they are using their business phone numbers messaging and voice services. Search contacts and view their availability Mobile caller ID matches Plus, your critical business calls and contacts b-hive Call Center office phone identity stay within the b-hive system, not on an With b-hive Call Center, you get the tools employee’s personal mobile device. you need to make improved customer Simplify your call center with connections with the economics and ease- Broadvoice b-hive of-use of a cloud-based service. It has all the benefits of an on-premises call center Your customers are the lifeblood of your system with none of the hassle. business. Whether it’s placing orders or requesting support, customer inquiries are Whether you have one call center, multiple your number one priority. ones, or agents who work from home, “Soft phone” app enables b-hive has you covered with automatic call IP calls via computer You don’t want your valued clients distribution and queuing, all managed in the waiting on hold or being transferred from cloud. b-hive also offers supervisory tools department to department. You know you and reporting needed to manage a modern need a call center solution, but professional- call center. You can add Call Center to any of grade systems can be pricey and difficult to your b-hive seats as needed. manage. Besides, many of their capabilities are overkill for your needs because they With b-hive Call Center, you can: were designed for dedicated call center • Distribute calls to agents based on organizations with hundreds of agents. number called Fortunately, cloud technology enables call • Queue calls for the next available agent center solutions right-sized for small and • Route calls by time of day, weekends, medium businesses. holidays and skill Making the move to a cloud call center has • Pull real-time, historical performance ascended the list of technology priorities for reports across all agents most businesses. That’s because customer • Monitor agents’ calls to review the experience is where they’re winning and performance in real time losing in the marketplace. An easy-to-use, • Barge in, whisper coach, and listen easy-to-manage contact center can be the to agents calls from any location hub of your customer success strategy. • Add agents from the portal in minutes.