onKeeping you up to date withsite what’s happening at Oomiak forging ahead New premises, a brace of new projects and more on the horizon, Oomiak is stamping its brand on industrial refrigeration in Australia. Our customers tell us our momentum is derived from our capacity to listen and come back with sophisticated solutions. We then bring into play our skills and capacity and industry and product knowledge to rapidly convert a customer request into a complete service or project. Our Customer Support teams are growing rapidly in response to increasing demand for services. In this issue of onsite we introduce you to our South Australian crew headed by John Katsikis. A seasoned mechanic, John has managed service and project delivery teams in Australia and oversees and, like his Melbourne counterpart, Glen Barnard, is no slouch when it comes to customer service, delivering nothing less than 150%. In this issue we also profile the company’s February 2008 biggest project to date, a hatchery for We build strong relationships with our customers Baiada Poultry and offer insights into a number of other projects on the go. We upped anchor from our inner city Building strong relationships with We are off to a great start in Adelaide premises late December 2007 our customers from the start of a 2008—new projects, new people, for a bigger office and manufacturing project or a customer support service new customers; but always ensuring facility in the Dudley Park industrial through to delivery and beyond is consistent customer-focused service precinct, a few kilometres west of the a key to our success. Over the last delivery, from a platform of knowing our Adelaide CBD. year we have significantly increased customers business. Our administrative functions and our customer base and broadened We are looking forward to working with manufacturing operations are now the range of industries that we are you this year. under the one roof, and we have more working with. Such relationships can than doubled the floor space available. only be forged when they are backed Cate McGuire The move is all about successful by a comprehensive understanding Chief Executive and Oomiak co-founder growth in our business. of a customer’s business needs and production processes. new projects, people and premises Printed on recycled paper project wins project profile investing time with clients at the outset pays dividends Oomiak’s project approach, which is backed by skill and creative thinking, is to focus on fully understanding the key aspects of a project and, importantly, what the customer wants to achieve. Often, it means investing time with the customer to rapidly build knowledge and understanding of their needs and specific factors about the environment Industry: Food in which the project is to be delivered. Such Location: Tamworth, intelligence gathering forms the basis for shaping New South Wales a solution that meets and, more often than not, Client: Baiada Poultry exceeds customers’ expectations. Project: Hatchery facility The approach was critical to Oomiak winning its Starting in January, Oomiak is providing the biggest to date (see project profile this page). mechanical services, cooling, heating and air distribution systems for the new hatchery current projects include: facility, maintaining product integrity in line Air conditioning and cool room/freezer with Baiada’s quality standards. equipment supply, installation and In its design response, Oomiak’s challenge was The Tamworth chicken hatchery is a flagship commissioning Mining to meet the client’s aims, which included to: project for Baiada Poultry, a privately owned Australian company headquartered Accumulator vessel and pump • Protect the egg-hatching process against in Sydney. As well as Tamworth in northern arrangement supply Food (boxed fish) any variance from design storage conditions at all times, through to the New South Wales, the company has Removing existing stainless steel pipe production of day-old chicks operating centres in Brisbane, South Australia work and replace with black and throughout Victoria. • Ensure sufficient capacity to meet all aspects steel—materials supply and labour of the nominated design conditions, and Live poultry, poultry feed, fertile eggs, day-old Medical (hospital) configure available cooling, heating and air chickens, raw chicken, processed chicken products and pet food are among the Refrigeration compressor supply and distribution capacity to minimise risk from individual component failure company’s products. installation Education (University) Its business operations encompass broiler and Air conditioning plant upgrade Building • Access to 24/7 service and parts supply to breeder farms, processing plants, feedmilling, support installed plant protein recovery—and hatcheries. • Ensure compatibility with other critical risk The incubation and hatching of eggs is a management services, and that system precise and sensitive process designed to design and equipment are code compliant in replicate the function of the ‘mother hen’. all aspects Any significant fluctuations in temperature • Choose materials and refrigerants that and humidity can have an impact on the represent environmental responsibility. hatching process and the quality of the chick produced—so Oomiak’s role is pivotal. Oomiak’s solution for mechanical services met the customer’s needs for functionality, quality, reliability, redundancy and cost effectiveness. Above (from left): Mark Twigger, John Katsikis, Peter McGuire,Cate McGuire and Mark Holden. Oomiak’s Business Development Executive, Mark Holden, and Design Team Leader, Mark Twigger, travelled to Holland, Denmark and Germany with senior personnel from Baiada Poultry early in the new year, to research the latest hatchery technology for the Tamworth project. John Katsikis Manager, Customer Support new faces in sa South Australia Services to customers throughout South Australia John, a qualified refrigeration technician, heads up SA’s have been boosted not only by the new facility, Customer Service team. He is recognised for outstanding but also a number of new appointments, giving levels of customer service, and has 20 years’ experience an already solid team additional industrial in the industry. He has worked on an extensive and refrigeration credentials. varied range of refrigeration systems, and brings unparalleled understanding and hands-on knowledge of The company is proud to be investing in building its workforce the factors that ensure great system performance. John and by taking on apprentices. It means we can develop skills and also brings extensive project management experience in attitudes in line with business objectives and, at the same time, both Australia and overseas, which will be invaluable as contribute to the wider community. Oomiak grows its business into new markets. Matthew Mungall Anthony Savocchia Mark Simmonds Glen Sabbage Jake Reynolds Refrigeration Technician Refrigeration Technician Refrigeration Technician Refrigeration Technician Apprentice Refrigeration Technician Matthew Mungall is a highly Anthony Savocchia has Mark, a fourth year apprentice, A very organised and highly experienced technician, having extensive experience in both demonstrates all the hallmarks skilled tradesperson, Glen Oomiak is delighted that worked on many types of industrial and commercial that Oomiak looks for when has the can-do attitude that Jake has chosen refrigeration refrigeration systems. His refrigeration. He has built a recruiting and training has gained him the respect as his career path. He is a industry experience is broad, solid reputation not only for employees. An impressive of colleagues and customers bright young person who has yet in-depth in many key outstanding refrigeration skills, young person, he understands alike. He is known for his high- demonstrated outstanding industries, such as meat, but also his customer-focused what it means to deliver quality quality welding and delivery of enthusiasm for learning wine, food processing and approach and ‘can-do’ attitude. services to customers; smart, projects that exceed customer his trade and a very sound dairy. Matthew works hard His broad based experience enthusiastic and eager to learn. expectations. Glen is continually understanding of service. He, to ensure customers receive includes providing outstanding building and refining his like all of the Oomiak crew, has the highest levels of service. services to key players in a expertise and skills as a team strongly embraced customer He is also known for his number of industries, including leader. He brings the capacity to service with a commitment to practical approach to resolving food processing, wine, meat coordinate all site activities and deliver on what customers have customers’ refrigeration and poultry. to ensure quality outcomes for come to expect. systems challenges. Oomiak customers. additional support for corporate office victoria takes on new Michelle Cavallaro refrigeration mechanic Office Administrator Luke Dowling, a highly experience mechanic, Michelle Cavallaro is an all-round office administrator and personal assistant has joined the Melbourne-based Customer to the chief executive, ensuring Oomiak has the business systems and processes Support Team. Luke has worked in a broad that support successful projects and a sustainable business. Previously marketing range of industries, including mining, diary, cold administration officer for one of Australia’s leading medical pathology companies, storage and food processing.