South Metro Fire Rescue Authority Standards of Cover Approved by Board of Directors June 22, 2015 Submitted for Agency Consideration To: Commission on Fire Accreditation International, Inc. 1 Introduction The following report serves as the South Metro Fire Rescue Authority “Integrated Risk Management Plan: Standards of Cover” document. The Commission on Fire Accreditation International Inc. (CFAI) defines the process, known as “deployment analysis,” as written procedure which determines the distribution and concentration of fixed and mobile resources of an organization. The purpose for completing such a document is to assist the agency in ensuring a safe and effective response force for fire suppression, emergency medical services, and specialty response situations in addition to homeland security issues. Creating an Integrated Response Management Standards of Cover requires that a number of areas be researched, studied, and evaluated. The following report will begin with an overview of both the community and the agency. Following this overview, the agency will discuss areas such as risk assessment, critical task analysis, agency service level objectives, and distribution and concentration measures. The agency will provide documentation of reliability studies and historical performance through charts and graphs. The report will conclude with policy recommendations. 2 Table of Contents Content Page # Section 1- Communities Overview 6 Section 2- Services Provided 14 Section 3- Risk Assessment 22 Section 4- Risk Reduction 49 Section 5- Historical System Performance 63 Section 6- Draft Performance Measures 66 Section 7- Performance Measurement Methodology 72 Section 8- Performance System Evaluation 73 Section 9- Organization Evaluation and Recommendations 74 Exhibit #1- SMFRA Boundary 80 Exhibit #2- SMFRA Boundary and Neighboring Agencies 81 Exhibit #3- SMFRA Topography 82 Exhibit #4- SMFRA Revenue 83 Exhibit #5- SMFRA Historical Performance 84 Exhibit #6- SMFRA Critical Tasks 90 Exhibit #7- Response Performance Description 109 Exhibit #8- First Due Analysis 157 Exhibit #9- Second Due Analysis 158 Exhibit #10- Predicted ERF Analysis (Commercial) 159 Exhibit #11- Predicted ERF Analysis (Residential) 160 Exhibit #12- Hazardous Materials Storage/Use Risk 161 Exhibit #13- Occupancy Risk 163 Exhibit # 14- Occupancy Risk 163 Exhibit # 15-Travel Time Non-Compliance 164 Exhibit # 16- Turnout Time Reports 165 Exhibit # 17- Unit Reliability 166 3 Executive Summary Fire Chief Bob Baker In 2016 the Parker Fire District and South Metro Fire Rescue (currently operating as the South Metro Fire Rescue Authority) will complete their full consolidation as a combined special district. At that time the South Metro Fire Rescue District (SMFR) will continue to proudly serve the cities of Castle Pines, Centennial, Cherry Hills Village, Foxfield, Greenwood Village, Lone Tree, Parker and portions of unincorporated Arapahoe and Douglas Counties. SMFR will also continue the constant pursuit of excellence established by its founding members through the process of maintaining accreditation through the Commission on Fire Accreditation International (CFAI). This Standard of Cover fulfills several important requirement for accreditation identifying the risks in our community, establishing levels of service to respond to those risks, and evaluating our performance. It is a living document that responds to the changing needs of our community and constantly seeks opportunities for improvement. The formation of this Standard of Cover has been a collaborative process where input was received from community and business stakeholders to determine the most important factors in our delivery of emergency services. We learned that our stakeholders want; a quick response to their emergencies; delivered by highly-qualified employees; using up-to-date technology; in a fiscally responsible manner; and with the ultimate goal of preserving life and property. The creation of SMFR resulted in cost-saving efficiencies and the strengthening of resources to help us meet those expectations. This Standard of Cover reflects new opportunities to re-define staffing levels, placement of emergency apparatus, and the speed and response force that we can reliably deliver. The Standard of Cover reflects that SMFR provides all-hazards response capabilities to our communities and surrounding region. Requests for emergency medical services represents the greatest demand upon the SMFR resources so our priority is to provide advanced life support (ALS) on every medical/trauma emergency with paramedic-level professionals responding from 4 strategically located ALS engines and medic units. The strategic placement, staffing, and training of our special teams also enhance our ability to respond to emergencies involving wildfires, hazardous materials, water rescue and recovery, technical rescue, and aircraft rescue and firefighting. One of the significant enhancements introduced into this new Standard of Cover is the use of varying travel time standards established by the Commission on Fire Accreditation International (CFAI). These standards reflect the diversity of SMFRA, where approximately 203,000 residents and thousands of daily visitors live, work and play in everything from high-density Denver Tech Center to the beautiful forests of Castle Pines to the wide open spaces of eastern Douglas County. Our evaluation shows that new urban, suburban, and rural travel time standards are a reliable indicator of the services we deliver and provide our organization a framework to continually improve how we distribute our resources. Together with agreements with our neighboring fire agencies, we can deliver an effective firefighting, rescue, and all hazard response force to our communities. And while our Standard of Cover focuses primarily on emergency response, our service to our community doesn’t stop there. We continually strive to make our communities safer by dedicating resources to preventing and mitigating the effects of fires, medical emergencies, and natural/man-made disasters. One example of our agility in adjusting to the risk environment has been our deployment of an Advanced Resource Medic (ARM) vehicle; responding to low acuity medical incidents. SMFRA has programs dedicated to ensuring the safe construction and operation of businesses, adopting current fire codes and new technologies that save lives and property, providing children and at-risk populations with the education and tools to prevent fires and injuries, and helping our citizens prepare themselves for disasters. This Standard of Cover is one element of SMFRA’s plan to reduce the risks in our communities and protect the lives and property of our citizens and those who visit. SMFRA is committed to collaborating with our stakeholders, providing the most effective services in a financially- responsible manner, and continually evaluating our performance in the constant pursuit of excellence. 5 Section 1-Community Served 1A. Governance Model The Parker Fire Protection District (Parker Fire) and South Metro Fire Rescue (South Metro) are legally established and recognized under Colorado Revised Statutes (CRS) § 32-1-103 and § 32- 1-205 and § 32-1-206 which govern the creation, election, and service plan of “Fire Protection Districts,” their boards, governance and administration. Parker Fire and South Metro entered into the “Parker-South Metro Fire Rescue Creation and Pre-Inclusion Agreement” dated April 24, 2008, as amended on September 16, 2008 and November 18, 2008 (“Authority Agreement”), whereby Parker Fire and South Metro agreed to integrate all aspects of their operations, administration, and services through the formation of a separate legal entity known as the South Metro Fire Rescue Authority (SMFRA). Parker Fire was legally established by district court acceptance of a service plan submitted as required by § 32-1-205, C.R.S. This plan was approved July 12, 1966 to form a volunteer fire department serving properties located in two counties, Arapahoe and Douglas. South Metro was legally established on October 25, 1951, as the Castlewood Fire Protection District, in Arapahoe County, Colorado. Castlewood Fire Protection District petitioned the District Court, County of Arapahoe, Colorado, for a name change to South Metro Fire Rescue which was granted December 31, 1998. South Metro included several smaller fire protection districts in Arapahoe and Douglas Counties in the past years. The SMFRA board of directors is the “Authority Having Jurisdiction” (AHJ) in all matters. Parker Fire and South Metro each maintain independent boards that oversee their respective authorities and obligations under the Authority Agreement. The SMFRA board is made of 3 members from both the Parker Fire board and the South Metro board and one additional, non- affiliated board member. The current SMFRA board of directors retains all legal, financial, and governance responsibilities and designates the Fire Chief as responsible for all administrative matters. The Fire Chief, in turn, designates the Deputy Chief, the Assistant Chiefs and Directors with responsibilities for management and policy development. This model ensures separation of powers between the board and the executive and administrative leadership of the organization. 6 1B. Historical Facts South Metro Fire Rescue Authority (SMFRA) serves portions of Arapahoe and Douglas counties. Within these two counties, the incorporated cities served include: Castle Pines, Centennial, Cherry Hills Village,