SUSTAINABILITY REPORT 2020 CONTENTS 02 Message from Management 04 Our Sustainability Strategy and Highlights 08 About our Group 13 About this Report 14 Our Care to All during the COVID-19 Pandemic 22 Our Enhanced Corporate Governance 25 Our Materiality Approach Our Sustainability Strategy 28 Green for Planet 42 Innovation for Future 54 Value for People 66 Endeavour for Community 80 Sustainability Performance 88 Sustainability Awards and Professional Memberships 96 Contents Index 104 Annex: Stakeholder Engagement and Materiality Assessment Henderson Land Development Company Limited 72-76/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong MESSAGE FROM MANAGEMENT Green. Innovation. Value. Endeavour. These four important terms underpin Henderson Land’s sustainability strategy and are fundamental to our day-to-day business operations. 2 Welcome to our latest Sustainability Report. 2020 marked the launch of Henderson Land’s revised sustainability strategy, which is a new focus on how we view 2020 will long be remembered for the unprecedented our contributions to the economy, society and environment. challenges of the COVID-19 pandemic. Our daily routines It comprises four key drivers: have changed, caused by serious health and hygiene concerns, and we have had to adapt to restrictions on our Green for Planet business operations due to preventative measures to stop Building a Green Portfolio: reducing our impact on the spread of the virus. This year’s Report illustrates how the environment we have addressed these many new challenges, while remaining committed to our long-established sustainability Innovation for Future principles and goals. Shaping a Smarter Future: creating a smart built environment enabled by innovation and Innovation is at the heart of the Henderson Land’s approach, technology from our original building designs and new methods of Value for People working, to our leading role in urban redevelopment. Creating a Caring Culture: being a caring employer Innovation has also played a vital role in our response who looks after our people and our partners to the pandemic, enabling the Group to remain resilient Endeavour for Community while making meaningful contributions to society and the Establishing a Living Community: providing a more economy to alleviate the hardship experienced by everyone. liveable environment that enhances well-being and quality of life At an operational level, we have prioritised the care and protection of our employees, implementing measures such as regularly distributing masks and herbal tea and providing Green. Innovation. Value. Endeavour. These four important work-from-home arrangements since the early stage of terms underpin Henderson Land’s sustainability strategy and the pandemic. For our customers, touchless features at our are fundamental to our day-to-day business operations. properties, as well as the adoption of cleaning technologies Further information about how we align our sustainability and comprehensive sanitisation measures, have provided performance to the revised strategy are provided in this visitors with increased comfort and reassurance. The Group report. has also provided rental relief and other forms of support to our shopping mall tenants whose businesses have been Our Board of Directors continues to oversee Henderson badly affected. Land’s Environmental, Social, and Governance (ESG) issues, monitoring the overall direction and progress of During the year, my brother and joint Chairman of our sustainability performance and alignment of our the Group, Dr Lee Ka Kit, Peter, and I established the business with the sustainability strategy. Our Corporate Henderson Development Anti-Epidemic Fund. Its objective Social Responsibility Committee has been renamed the is to combat the COVID-19 pandemic and alleviate its Sustainability Committee to reflect its reframed Terms of devastating impact on the community through a series of Reference, which now include expanded responsibilities such relief measures and schemes in Hong Kong and mainland as overseeing environmental and social target-setting by China. Supported by the admirable efforts of Henderson various sub-committees and departments within the Group. Land colleagues, the Fund has given much needed The Committee has also strengthened its involvement and assistance to the community throughout the pandemic. interactions with the Board to integrate environmental, Similarly, our listed associates have established a series of social and governance factors into business decision making. supportive measures, including Miramar Group’s provision of Mira Moon as a quarantine hotel and Towngas’ As we continue to fight the pandemic together, we remain assistance to food and beverage companies. steadfast in our commitment to innovate for a green and liveable future. LEE KA SHING, MARTIN Chairman of Henderson Land Group and Sustainability Committee Henderson Land Development Company Limited | Sustainability Report 2020 3 OUR SUSTAINABILITY STRATEGY AND HIGHLIGHTS Henderson Land is committed to embedding sustainability as an integral part of our business. The Group strongly believes that the consideration of ESG factors in our decision-making process helps to enhance the sustainability of our business and drives business growth. GREEN INNOVATION FOR PLANET FOR FUTURE Building a Green Portfolio: Shaping a Smarter Future: Reducing our impact on Creating a smart built environment the environment enabled by innovation and technology Focus areas: Focus areas: Climate Resilience Impactful Innovations Adopt smart and climate resilient Innovate to better serve our customers building designs Environmental Impact Smart Solutions Reduce the environmental footprint of Create new ways of living and working our operations Highlights: Highlights: • Cumulatively achieved 41 BEAM Plus, 19 BEAM, • Pioneer in incorporating art living in 14 LEED, 7 China Green Building Design Label urban redevelopment • Murray Road Project achieved altogether 4 Green • First property developer to support and Health Building labels at highest rating at social housing and adopt Modular Integrated local, national and international levels Construction technology • 8.6% in energy consumption already achieved • 5G applications introduced to 6 shopping malls and between 2020 and baseline year 2015, compared newly completed commercial, office and residential to the 10% target by 2025 developments • Used at least 70% less timber formwork due to • Patented “Solar Responsive Ventilator” ‘Timberless Construction’ 4 Sustainability Report 2020 | Henderson Land Development Company Limited This vision is reflected in our sustainability strategy, categorised by four primary drivers, linked to the relevant United Nations Sustainable Development Goals (SDGs). Please refer to “Our Sustainability Strategy” sections for more information on each driver. VALUE ENDEAVOUR FOR FOR PEOPLE COMMUNITY Creating a Caring Culture: Establishing a Liveable Community: Being a caring employer who looks Providing a more liveable environment after our people and our partners that enhances well-being and quality of life Focus areas: Focus areas: Our People Sustainable Community Strengthen training and development Enhance the liveability of the and health and safety of our people community Our Partners Community Investment Promote engagement with our Increase beneficiary outreach business partners Highlights: Highlights: • Outperformed the industry with <8 per 1,000 • Above 98% overall customer satisfaction workers accident frequency rate • Cumulatively achieved 4 WELL project • Employees undertook nearly accreditations, 1 China Healthy Building 140,000 hours of training Design Label • Supported local economy by engaging • Contributed over 100,000 service hours from our local suppliers volunteer teams • Developed a Works Management Framework • Sponsored the inaugural Food Made Good Hong Kong Awards, to champion sustainability development across food businesses Henderson Land Development Company Limited | Sustainability Report 2020 5 OUR AWARDS OUR SUSTAINABILITY STRATEGY AND HIGHLIGHTS Our Awards Our dedication to sustainability is well recognised by the market through our achievements of sustainability awards and ratings. Bloomberg Businessweek/Chinese Edition and BCI Asia Deloitte ESG Leading Enterprise Awards 2020 Top 10 Awards 2020 International ARC Awards 2020 Listed for 10 consecutive years Outstanding design of AA Rating in 2020 Corporate Social Responsibility Report Sustainability Rating Seal 2020-2021 Ranked as AA Rating Top 20 Companies (Achiever) GRESB MSCI Public Disclosure Rating of B in 2020 ESG Rating of BB in 2020 Please refer to “Sustainability Awards and Professional Memberships” for more information. 6 Sustainability Report 2020 | Henderson Land Development Company Limited Our Enhancements OUR ENHANCED CORPORATE GOVERNANCE • Reframed the Terms of Reference for the Sustainability Committee • Expanded the Sustainability Committee’s responsibilities for ESG issues • Introduced new policies Please refer to “Our Enhanced Corporate Governance” for more information. OUR MATERIALITY APPROACH • Reviewed material ESG topics to focus efforts in the future • Enhanced stakeholder engagement for materiality assessment • Introduced a materiality matrix Please refer to “Our Materiality Approach” for more information. OUR CARE TO ALL DURING THE COVID-19 PANDEMIC • Launched flexible work from home arrangements before the Government’s announcements • Provided rental relief at the Group’s