annual operational report 2016 for the reporting period, 1 january - 31 december 2016 annual operational report 2016 for the reporting period, 1 january - 31 december 2016 ii 2016 annual operational report © 2017 UNRWA About UNRWA UNRWA is a United Nations agency established by the General Assembly in 1949 and mandated to provide assistance and protection to some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip achieve their full human development potential, pending a just and lasting solution to their plight. UNRWA services encompass education, health care, relief and social services, camp infrastructure and improvement, protection and microfinance. UNRWA is funded almost entirely by voluntary contributions. Headquarters - Amman Amman, Jordan Tel: +962 (6) 580 2512 www.unrwa.org Cover Photo: Food distribution at the Sahnaya Distribution Centre, Damascus, Syria. © 2016 UNRWA Photo by Taghrid Mohammad united nations relief and works agency for palestine refugees in the near east iii table of contents acronyms and abbreviations iv executive summary 1 report overview 3 chapter one: context 4 1.1. political, economic and security developments and field priorities 5 1.2. operational and organizational developments 9 1.3. legal matters 12 1.4. financial overview 16 chapter two: annual reporting under the unrwa programme budget 18 2.1. strategic outcome 1 results analysis: refugees’ rights under international law are protected and promoted 19 2.2. strategic outcome 2 results analysis: refugees’ health is protected and the disease burden is reduced 24 2.3. strategic outcome 3 results analysis: school-age children complete quality, equitable and inclusive basic education 28 2.4. strategic outcome 4 results analysis: refugee capabilities are strengthened for increased livelihood opportunities 35 2.5. strategic outcome 5 results analysis: refugees are able to meet their basic human needs of food, shelter and environmental health 42 2.6. management and operational effectiveness 46 2.7. accountability to affected populations 49 chapter three: annual reporting under the 2016 oPt emergency appeal 50 3.1. funding summary: 2016 oPt emergency appeal 51 3.2. gaza: sector-specific interventions 52 3.3. west bank: sector-specific interventions 63 chapter four: annual reporting under the 2016 syria regional crisis emergency appeal 70 4.1. funding summary: 2016 syria regional crisis emergency appeal 71 4.2. syria: sector-specific interventions 72 4.3. lebanon: sector-specific interventions 80 4.4. jordan: sector-specific interventions 87 4.5. regional response 92 chapter five: annual reporting under the 2016-2018 resource mobilization strategy 93 5.1. results analysis: resource mobilization strategy goals 1-5 93 5.2. rms goal 1: more effective and efficient resource mobilization that provides requisite funding 94 5.3. rms goal 2: traditional donor partnerships are strengthened 95 5.4. rms goal 3: a diversified donor base that increasingly contributes to resource needs 96 5.5. rms goal 4: an enabling environment is established that supports donor relationship management 97 5.6. rms goal 5: working capital and staff safety and security are resourced 98 annex 1: list of contributors 99 annex 2: syria regional crisis response results framework 100 annex 3: status-updated syria regional crisis response ea risk register 106 annex 4: oPt emergency appeal results framework 110 annex 5: status updated oPt ea risk register 115 annex 6: unrwa statistics bulletin 2016 122 endnotes 140 iv 2016 annual operational report acronyms and abbreviations AAP Accountability to affected populations LFO Lebanon Field Office AAAID Arab Authority for Agriculture and Investment MCH Maternal and child health Development MHF Medical Hardship Fund AFESD Arab Fund for Economic and Social Development MTS Medium Term Strategy AOR Annual Operational Report MHPSS Mental health and psychosocial support CfW Cash-for-Work MD Microfinance Department CSO Civil society organizations MLA Monitoring of Learning Achievement CMM Common Monitoring Matrix NBC Nahr el-Bared refugee camp CwC Communications with Communities NFIs Non-food items CBO Community-based organizations oPt occupied Palestinian territory CMHP Community Mental Health Programme OCHA Office for the Coordination of Humanitarian Affairs DIOS Department of Internal Oversight Services ODA Official Development Assistance DM Diabetes mellitus OSO Operations Support Office/Officers EiE Education in Emergencies PRJ Palestine refugees registered in Jordan ERfKE Education Reform for Knowledge Economy PRL Palestine refugees registered in Lebanon ESF Education Science Faculty PCBS Palestinian Central Bureau of Statistics EA Emergency Appeal PRS Palestinian refugees from Syria EPS Employer Perceptional Survey PS Perceptional Survey EPI Expanded programme of immunization PPE Personal protection equipment kits ERCD UNRWA External Relations and Communications PAS Poverty assessment system Department PHC Primary health care FESA Faculty of Educational Sciences and Arts PCM Project Cycle Management FHT Family Health Team PMTF Proxy-means testing formula FSRM Field Security Risk Management PSS Psychosocial support FTE Full-time equivalent QMR Quarterly Management Reviews GFO Gaza Field Office RMS Resource Mobilization Strategy GRM Gaza Reconstruction Mechanism RBM Results-based monitoring GBV Gender-based violence SSAFE Safe and Secure Approaches in Field Environments GDP Gross Domestic Product SSD Safety and Security Department GoL Government of Lebanon SIMS Security Information Management System HC Health centre SSNP Social Safety Net Programme HP Health point SCSN Special Children, Special Needs HOTS Higher-Order Thinking Skills SOPs Standard operating procedures HRCRT Human Rights, Conflict Resolution and Tolerance SSU Strategic Support Units HCT UN Humanitarian Country Team SFW Summer Fun Weeks ICID Infrastructure and Camp Improvement Department SFO Syria Field Office ICIP Infrastructure and camp imrprovement programme SYP Syrian Pound IDP Internally displaced persons TVET Technical and vocational education and training IHRL International human rights law TSCA Transitional Shelter Cash Assistance IHRS International human rights system UN United Nations IHL International humanitarian law UNICEF United Nations Children’s Fund INEE Inter-Agency Network of Education in Emergencies UNBOI United Nations Headquarters Board of Inquiry INGO International non-governmental organizations VAT Value-added tax IPSAS International Public Sector Accounting Standards VTC Vocational training centres ISF Israeli security forces WASH Water, sanitation and hygiene JCP Job Creation Programme WBFO West Bank Field Office JFO Jordan Field Office WFP World Food Programme JHAS Jordan Health Aid Society WHO World Health Organization JRP Jordan Response Plan LAF Lebanese Armed Forces united nations relief and works agency for palestine refugees in the near east 1 executive summary In 2016, the United Nations Relief and Works Agency for to decline, from 16,000 at the end of 2015 to 6,500 families at Palestine Refugees in the Near East (UNRWA) was able to rapidly the end of 2016. and effectively deliver human development and humanitarian UNRWA continued to support the food and nutritional needs assistance by drawing on its operational strengths, in of vulnerable Palestine refugees in Gaza, providing assistance particular its 31,000-strong work force, the majority of whom to over 970,000 people in Q4 2016 through both Programme are Palestine refugees and members of the communities Budget and emergency activities. As informed by refugee they serve. The Agency succeeded in providing education to inputs, a more diversified and nutritious food basket was 515,260 children in 2016/17, over 8.5 million primary health- introduced for all food assistance beneficiaries, a reform that care consultations, social safety net assistance (including was based on: (i) health and nutritional values; (ii) public cash and food) to over 254,000 individuals, learning and acceptance and local food habits; and (iii) content availability skills training for 6,677 youth, and microfinance loans to over and logistical practicalities. The Agency continued to invest 39,000 people, including 14,125 refugees. In addition, 5,859 in education by providing access for over 260,000 students families benefited from shelter rehabilitation or construction through 267 schools in Gaza, of which 71.2 per cent operated assistance. Humanitarian assistance was provided to more on a double-shift basis. Furthermore, over 4.1 million primary than 1.4 million refugees, primarily in the occupied Palestinian health-care consultations were provided. Additional support territory (oPt) and Syria. was extended to Palestine refugees in Gaza through short- The new Medium Term Strategy 2016-2021 (MTS) was term Cash for Work (CfW) opportunities that benefited over introduced at the beginning of the reporting period as 86,000 labourers and their families. Psychosocial support presenting the Agency’s statement of intent for UNRWA and awareness-raising was extended to well over 1 million operations during the 2016-2021 period. Operationalized individuals. through 2016-2021 strategic plans and annual operational In the West Bank, UNRWA provided basic education to plans for each field of operations, these texts reflect the 48,884 children and vocational and technical training to an growing and evolving needs of Palestine refugees and outline