A.13 Working to our strengths Annual Report 2015 - 2016 Parliamentary Service Annual Report 2015 - 2016 Presented to the House of Representatives pursuant to section 44(1) of the Public Finance Act 1989 ISSN 2324-2868 (Print) ISSN 2324-2876 (Online) Copyright Except for images with existing copyright and the Parliamentary Service logo, this copyright work is licensed under the Creative Commons Attribution- Non-commercial-Share Alike 3.0 New Zealand licence. You are free to copy, distribute and adapt the work for non-commercial purposes as long as you attribute the work to the Parliamentary Service and abide by the other licence terms. Note: the use of any Parliamentary logo [by any person or organisation outside of the New Zealand Parliament] is contrary to law. To view a copy of this licence visit http:// creativecommons.org/licences/by-nc-sa/3.0/nz 05 Foreword: Speaker of the House of Representatives 06 Better service starts with greater understanding 09 About us 13 Our achievements this year 15 Highlights from the year 23 Measuring our performance 37 Our Year of the People 44 Statement of responsibility 46 Independent Auditor’s report 49 Financial Information for the year ended 30 June 2016 tents 116 Roadmap to Vision 2020 Con 4 Annual Report 2015 - 2016 Annual Report 5 2015 - 2016 Foreword: Speaker of the House of Representatives The Parliamentary Service (the Service) supports the institution of Parliament by providing administrative and support services to the House of Representatives and its members of Parliament. Every day, working in the way that the Service supports alongside other and develops its workforce to deliver agencies on the consistent, efficient and timely services. parliamentary Their ambitious journey is vitally important precinct, the to ensure members of Parliament have the Service helps guide, support and services they need to carry protect, inform out their duties as effectively as possible and support the as elected representatives in our system of country’s members representative democracy. of Parliament. Through the work During 2015/16, the Service continued to of all involved, this embed an integrated parliamentary sector country’s political system is able to work as approach with the Office of the Clerk of it should—robustly, fairly, effectively and the House of Representatives (Office of the responsively. Clerk). This work supports the achievement of common outcomes for Parliament. The Service has had another very productive year, continuing to grow and develop its I continue to appreciate the support that the capabilities as it works towards its vision Service has provided my office over the last of being recognised for excellence and year. innovation. Listening closely to the needs of members of Parliament has led to important changes in the service delivery model (ongoing into 2016/17). The Rt Hon David Carter, MP Speaker of the House of Representatives People have been another key focus. I 30 September 2016 have seen a significant transformation 6 Annual Report 2015 - 2016 Better service starts with greater understanding I am delighted to present the 2015/16 annual report of the Parliamentary Service. This has been an exceptional year for the Service and everyone involved can be very proud of what we have achieved. beyond. Such changes in the customer Our transformational experience are being supported by journey continues improvements to business processes across Parliamentary the Service, and there is huge energy among Service is our staff to make these happen. transforming the service and Rewarding and empowering our people support members Tremendous progress has been made in the of Parliament can way we develop and support our people to expect day to day. carry out their roles. This is central to the As we celebrate Service achieving excellent standards in 30 years of the service delivery. These improvements are Service, and complete year two of our in direct response to the 2014 Performance transformational journey, our ambition is Improvement Framework review that to work seamlessly across the organisation identified weaknesses in our people to deliver the services that members of management space. Parliament value, at the right time and to consistently high standards. We have a clear In 2015/16, we implemented three roadmap of the ongoing work needed to frameworks centred on remuneration, achieve our 2020 Vision of being recognised performance management, and behaviours. for excellence and innovation. These were supported by a talent programme designed to identify and During the year, we worked closely with harness the talent of our people leaders. We members of Parliament to really understand intend to roll this out to other leadership their needs and expectations. Adopting a levels in future years. We also refreshed our customer-focused approach, we instigated Code of Conduct to further help protect changes to our service delivery model in staff by making it clear what is acceptable direct response to their feedback. This and what is not in a political environment. significant piece of work lays the foundation These successes underpin our focus on for the rest of this strategic journey and fairly rewarding and empowering all our Annual Report 7 2015 - 2016 people to grow in their roles and to deliver within Parliament and during the last year, consistent and timely services to members of the Chamber and Gallery functions were Parliament. re-organised to align with what we regard as best practice. Following the retirement of Maintaining the fabric of Parliament the previous Serjeant-at-Arms in March 2016 We have an important role in making sure after 13 years, this role and the Chamber the buildings are maintained to a team transitioned to the Office of the Clerk. high standard, reflecting their importance Our Security team took over responsibility and status as the foundation of New for the operation of the Public Gallery. Zealand’s democracy. During the year we completed a multi-million dollar upgrade to My thanks to all staff at the Service for their the exterior of Parliament House as well as continuing commitment and energy and for strengthening the physical security of the making the Parliamentary Service a great precinct. place to work. I would like to acknowledge the support that the Speaker has extended Our levels of security threats are changing. to me personally as well as the drive, energy The physical security improvements and support of my Executive Leadership undertaken this year, which form part of Team as we continue our transformational a multi-year programme, are intended journey. to strengthen the safety of those who work at and visit Parliament. In the virtual I would also like to thank the Clerk of environment, we have also made significant the House and his staff for working in a progress in strengthening the resilience collaborative partnership as all of us work to of the information communication and establish better outcomes for Parliament. technology (ICT) network on precinct as well as improving the network connectivity to the out-of-Parliament offices. This supports our philosophy of supporting members and staff to have anytime, anywhere access to their information and systems. Our thinking on how we can transition our services to David Stevenson a cloud-based environment is now well General Manager advanced. 30 September 2016 During the year, in response to the introduction of the Health and Safety at Work Act 2015, we refreshed our health and safety management framework. We are now in the process of implementing this across the organisation. One of the complicating factors here is a requirement under the new legislation for continuous shared responsibility with members of Parliament for aspects of health and safety. Aligning with other Parliaments There are a number of significant roles 8 Annual Report 2015 - 2016 Annual Report 9 2015 - 2016 us About 10 Annual Report 2015 - 2016 About us The Service is a group of 740 people passionate about upholding New Zealand’s democracy. Across the country, in communities and at Parliament itself, we work with the country’s members of Parliament as they interact with each other and with their constituents to ensure they have access to the services they need. We guide, protect, inform and support. We aim to be the benchmark for innovation and exceptional service delivery. Our structure The Service has six business groups: Finance Parliamentary Library Information Systems and Technology People and Culture Organisational Strategy and Performance Precinct Services Our responsibilities and services We are responsible for providing administrative and support services to members of Parliament and the House of Representatives and we have a team responsible for facilitating this. We also administer, in accordance with directions given by the Speaker, the payment of funding entitlements for parliamentary purposes. Our empowering legislation is the Parliamentary Service Act 2000. Members of Parliament fulfil a range of roles, including: providing a government assisting constituents making and passing legislation debating public issues scrutinising the activities of government as representatives in a parliamentary and holding it to account democracy developing policy Annual Report 11 2015 - 2016 To assist them to do this, we provide the tools, staff and working environment members require to work as effectively as possible, both in Parliament itself and at their out-of- Parliament offices: Services to members Employer