Consumer Newsletter – May 2013 WIN CLUB EUROPE TICKETS WITH OUR NEW ONLINE TRAINING We’ve recently launched our new Training Academy packed with information and knowledge to help you in your role. You can learn all about our products, loyalty programmes, alliances and also our policies including baggage, seating and many more. Complete all 5 modules before 30 June 2013 and you’ll be in with a chance of winning a pair of Club Europe tickets, just in time for the summer. And if you don’t win flights, we’re also offering 20 lucky winners £25 of Capital Bond Vouchers in our quarterly prize-draw (Terms and Conditions apply). Please visit www.batrainingacademy.com for more details and to have a go at our 5 modules. WELCOME TO IBERIA LAUNCHES ITS NEW A330 AIRCRAFT THE LATEST BETWEEN MADRID AND BOSTON EDITION OF THE Passengers can now enjoy Iberia’s brand new Business and Economy cabins on long haul flights. BRITISH AIRWAYS In the Economy cabin, configured for 242 passengers, seats are more ergonomic NEWSLETTER and wider (18.1”). They are equipped with the most advanced inflight entertainment system: individual 9” touch screens, a wide film and TV series offer, documentaries, At long last we seem to have finally seen as well as a children’s programmes. Every seat has a connection port for Apple off winter and we’re all hoping that the devices and a USB port, while universal power sockets are also available. warmer weather is finally here to stay. Iberia’s A330s will soon fly to Miami, New York and Chicago. Flights to Los Angeles will In this month’s newsletter you can learn be operated by the Airbus A340 aircraft – Iberia will refit its 17 A340/600 aircraft with about our five new online traning modules, the new product from May. All these routes are included in the Joint Business Agreement where you’ll also have the chance to win between Iberia, American Airlines and British Airways on the North Atlantic routes. tickets in Club Europe. We also have a new ‘Info Byte’ section which we hope you will find has useful information for you each month. This month we’re clarifying all the contact details and opening hours of Trade Support. Plus we’re taking a closer look at India and celebrating an anniversary at one of our London hubs. Many thanks for your continued support and I hope your have a great month ahead. Chris Rankin Head of Consumer Sales FOCUS ON... INDIA British Airways currently operates 46 There are a variety of special meals available flights to five key cities across India every to be booked on flights including: week. As well as great flight schedules to • Asian vegetarian - Does not contain fish, and from London, the timings are designed shellfish, meat, poultry or eggs. It is a to ensure that customers can take full meatless meal and spicy in content. advantage of the vast British Airways network across the globe, particularly on • Hindu - Does not contain beef, beef services to and from North America, and derivatives, veal or pork. This is not a domestically within the United Kingdom. meatless meal. To offer our customers choice and • Jain meal - Jain meals are strict vegetarian convenience we fly to Delhi and Mumbai meals. The food is prepared to an Indian twice daily, Bangalore daily and Chennai style and the meal does not contain five times a week. We have also recently onions, potatoes, garlic or root vegetables. increased flights to Hyderabad to six services per week. 10 YEARS OF BRITISH AIRWAYS AT LONDON CITY AIRPORT Info Bytes Key contact details: To celebrate our 10th anniversary of flights from London City Airport, British Airways is giving batraveltrade.com – Provides up-to-date you the fantastic opportunity to win flights for ten people to Frankfurt in Club Europe to visit the information on British Airways, polices, famous Christmas Markets in December. Visit www.batraveltrade.com for more information. products and news. British Airways’ London City subsidiary BA CityFlyer is officially the most punctual of the Trade Support (Rapport) – First point nine largest airline operators in the UK and Ireland. In figures just published almost 88 of contact for operational enquiries per cent of flights last year departed on time. The aviation industry standard for On Time Office hours: 0800-1800 (Mon-Fri) and Performance (OTP) is flights that depart within 15 minutes of their scheduled departure 0800-1400 (Sat-Sun) time. The figures also show British Airways services operated by BA CityFlyer were also Tel: 0906 706 0010 the most punctual from London to seven destinations which were; Amsterdam, Barcelona, Customer Relations – For issues Edinburgh, Frankfurt, Glasgow, Madrid and Zurich. encountered during or after a journey Office hours: 0900 – 1715 (Mon-Fri) Tel: 0844 493 0787 Online: batraveltrade.com/trade/contact- customer-relations Baggage Tracing Office Hours: 0600 -2000 (Daily) Tel: 0844 493 0785 Online: batraveltrade.com/trade/baggage Refunds Online: Use the new webform on batraveltrade.com for refunds you are unable to process through your GDS.