Personal Banker- Portadown/Lurgan/Armagh/Banbridge Area Reference 00181 Please quote this reference on all correspondence Location Portadown/Lurgan/Armagh/Banbridge area Do you have a customer centric mindset and a passion for delivering excellent customer service? Can you make more possible for our customers? We are recruiting permanent, full time Personal Bankers to work in our Branch network. Danske Bank (UK) is one of the leading retail banks in Northern Ireland, with around 1,400 employees and a network of 44 branches and 3 regional business centres across Northern Ireland. We are part of the Danske Bank Group which is headquartered in Copenhagen and is one of the leading financial enterprises in northern Europe, operating in 15 countries. Our Vision is to be recognised as the best bank in Northern Ireland for our customers, employees, stakeholders and society. We are Northern Ireland’s most profitable company and we are different to other banks in Northern Ireland – our CEO is based here and it’s here that decisions are made. Role Description As a Personal Banker you are part of a multi skilled Branch based team responsible for meeting customers and fulfilling their needs at first point of contact while delivering an exceptional customer experience. By truly listening to your customer you will understand their individual needs, helping them to understand and use our products and services providing the right solutions for their specific needs. When you join the team you will be supported in developing your knowledge of our products and services through a blended learning programme. Typical Responsibilities The job holder’s main responsibilities will be to: Act as a Brand Advocate for Danske Bank (UK), consistently delivering an exceptional customer experience. Anticipate, understand, and meet customer needs via effective listening and questioning skills. Establish strong relationships and rapport with customers by demonstrating genuine interest in them and their financial circumstances. Proactively seek referrals from customers, family and friends. Effectively handover to colleagues and specialists in other areas of the Business when customer needs dictate, to ensure they receive the best possible advice. Personal Banker- Portadown/Lurgan/Armagh/Banbridge Area Enable customers, both Personal and Business, to make their day to day banking easier by educating and supporting them on all of the banking channels available to them. Assist customers with their financial transactions and a wide range of enquiries regarding our products and services Contribute to the effectiveness of your Branch Team by encouraging the practice of giving and receiving feedback, embedding learnings and best practice with a view to enhancing customer experience and constructively challenging existing practice to bring about enhancements. Maintain strong knowledge and understanding of the Bank’s products and services and to use that knowledge to educate and empower customers to make informed decisions regarding their financial needs. Attain and maintain knowledge and understanding of operational risk, conduct, legal, regulatory and voluntary code obligations. Adherence to internal policy, procedures, processes and standards. Ensure all that you do is underpinned by Danske Bank core values and creating good and fair outcomes for our customers. Candidates should be able to demonstrate the following: Qualifications Essential: 6 GCSE’s (grades A*-C) or equivalent including Maths and English Language. Experience Essential: Experience of working in a customer service environment. Key Competencies Essential: Have a strong desire to ‘Make More Possible’ and deliver an exceptional customer experience. Effective communication skills which enables you to establish strong rapport and empathy across a wide spectrum of customers. Have a keen appetite and ability to fully understand a customer’s needs via effective questioning and listening skills. Have the ability to integrate successfully into a team of people connected and driven by a common purpose to deliver exceptional customer experience. Results focused with a determination and ability to overcome challenges and create solutions which create good outcomes for customers and colleagues. Personal Banker- Portadown/Lurgan/Armagh/Banbridge Area Please ensure that all relevant details are included on the application form as only information provided will be used in the selection process. Hours of Work will be 35 hours per calendar week. These hours may be averaged over a longer reference period in accordance with the needs of the business, and may include working on Sunday. In the first instance your hours will be arranged between 8.00am and 8.00pm Monday to Saturday. These are the Bank's normal hours of work. If you are required to work alternative patterns which include Sundays you will be paid in accordance with the payment arrangements, set out in the Business Procedures, which apply to this type of working in your line of business. You may be required to work additional hours as the needs of the Bank demand. Details of the terms applicable are to be found in the Human Resources – Danske Bank Northern Ireland Business Procedures. A 9 month probationary period applies in this role. Associated Benefits A salary range of £16,128-£25,200 -salary commensurate with experience. Holiday entitlement of up to 32 days including bank holidays (accrued and the number of full months worked). Paid Bank Holidays (based on the number of days worked per week and the number of full months worked). Generous Occupational Sick Pay scheme Membership of the Danske Bank Employee Pension Plan - The Bank will contribute up to 10% of your salary. Life cover. Discounts on Danske Bank (UK) financial products. Perks – a benefits programme that entitles employees to over 1000 special offers and discounts on retail goods and services. The Employee Assistance Programme – provides employees and their families with 24/7 support on a wide range of personal and work related issues, through a confidential telephone helpline. Relocation is not available. Closing date for applications – 12 Midnight on Monday 02 April 2018 Should you need to contact us, please do so by email to [email protected] ensuring that you quote the vacancy reference number and vacancy title in the subject line. If you are interested in applying for this role, please read the associated applicant guidance notes. If you have a disability, which means you require assistance during any stage of the application process, please call HR Services on 028 9004 8500. Danske Bank is committed to providing equality of opportunity for all. .