FAN GUIDE 2012 AN A-Z DIRECTORY OF FACILITY SERVICES FOR OUR GUESTS STADIUM FACTS LARGEST PROFESSIONAL SOCCER STADIUM & COMPLEX IN THE UNITED STATES CONTACT INFORMATION 6000 Victory Way Commerce City, CO 80022 Phone 303.727.3500 Website DicksSportingGoodsPark.com FUN FACTS Sporting Event Seating Capacity 18,000 Concert Seating Capacity 27,000 Suites 21 Club Seats 200 ADA Seats 171 + 171 Companion Seats Stadium Field Soccer Field=120 Yards by 75 Yards / Rugby Field=108 Yards by 75 yards Sports Complex Fields 24 Fields Cost to build Dick’s Sporting Goods Park $131 Million - which were private and public funds Land - 63 acres of turf alone - 140 acres makes up the whole complex KEY DATES Groundbreaking September 28, 2005 Opening Event April 7, 2007, Colorado Rapids v. D.C. United 2007 Major League Soccer Season Opener First Concert June 30, 2007, Kenny Chesney, Sugarland and Pat Green Other July 19, 2007, Major League Soccer All-Star Game (MLS All Stars v. Celtic) November 19, 2009 World Cup Qualifier (United States v. Guatemala) 2008, 2009, 2012 Home fo the Mile High Music Festival September 2, 3, 4, 2011 Labor Day Weekend Last stop on the PHISH Summer Tour TABLE OF CONTENTS DICK’S SPORTING GOODS PARK Employment .....................11 See Something, Say Something .......19 Entry to Field of Play Signs, Banners and Flags ............20 / Performance Area ................11 Smoking ........................20 30 Minute Drop-Off Family Restrooms .................11 Soccer Fields / Playing Fields .........20 / Pick-up Parking Zone ..............1 Fighting .........................11 Social Media .....................21 Advance Ticket Sales. .1 First Aid .........................11 Sponsorship Advertising .............21 Age Restrictions ....................1 Flash Seats ......................11 Stadium Rental / Facility Rental .......21 Alcoholic Beverage Policies ...........1 Food and Beverage ................12 Stage Configurations ...............21 Altitude Authentics Gate Opening Times ................12 Strollers. .21 at Dick’s Sporting Goods Park .........2 Guest Relations ..................12 Suite Access .....................22 Altitude Sports and Entertainment .......2 HealthONE Family Zone .............13 Suites ..........................22 Anthem / Color Guard ...............2 HealthONE Photo Station ............13 Supporters Terrace .................22 Automated Teller Machines (ATMs) ......3 Huckstering ......................13 Supporters Clubs ..................22 Audio/Video Recording Devices .........3 Intoxicated Guests .................13 Taxi ............................23 Autographs .......................3 KickBack Card ....................13 Tailgating ........................23 Bicycle Parking ....................3 Kroenke Sports & Entertainment (KSE) ..14 Throwing Objects / Projectiles ........23 Box Office ........................3 Kroenke Sports Charities ............14 Ticket Policies ....................24 Burgundy Card Menu ................4 Lost and Found ...................14 Tours ...........................24 Bus Service .......................4 Lost Child Visiting Supporters Section ...........24 Cantina ..........................5 / Guest Identification Program ........15 WeDon’tWaste.org. 25 Cameras / Video Marketing / Sponsorship ............15 Will Call .........................25 / Audio Recording Equipment ..........5 Mascots ........................15 Contact Information ................26 Charitable Donations ................5 Message In Lights .................15 Park Maps ....................27-32 Clothing. .5 Nursing Mothers ..................16 Club Seats ........................6 PARKHELP .......................16 Code of Conduct ...................6 Parking Lots .....................16 Colorado Rapids Academy ............6 Play Clean .......................17 Coolers ..........................6 Player Appearances ................17 Community Relations ................7 Press / Media Entrance .............17 Concessions ......................7 Private Events / Private Parties ........17 Credit Cards ......................7 Prohibited and Restricted Items .......18 Designated Driver Program ............7 Re-entry ........................18 Diaper Changing Stations .............7 Recycle .........................18 Directions to Restaurants ......................19 Dick’s Sporting Goods Park ...........8 Restrooms .......................19 Disabled Accomodations .............9 Scalping or Selling Tickets ...........19 Drinking Fountains .................10 Scoreboard ......................19 Ejections ........................10 Seat Numbering System .............19 Elevators ........................10 # DICK’S SPORTING GOODS PARK 30 MINUTE DROP-OFF/PICK-UP PARKING ZONE 30 Minute Parking Zone is located on the West side of the stadium outside the Gate G entrance. Enter into the stadium complex via 60th Avenue and Drop-Off and Pick-Up is located on Victory Way between 60th Avenue and Prarie Parkway. Parking in this area is strictly monitored and designed for the following uses: Non-Event Days • Purchase of merchandise in the Altitude Authentics at Dick’s Sporting Goods Park store. • The purchase of event tickets at Box Office. Event Days • Guests with disabilities in need of assistance from Guest Relations, i.e. assistance into stadium via wheelchair. - Arrive early to help avoid traffic congestion. - Be aware that at the conclusion of events, fans leaving the stadium could delay access to the loading / unloading zone. A ADVANCE TICKET SALES During major sporting events, tickets for upcoming events are sold at the advance ticket sales window, located on the East Concourse behind section 107 at the Gate B entrance. AGE RESTRICTIONS All guests who have reached their third (3rd) birthday are required to have a ticket for all ticketed events at Dick’s Sporting Goods Park. Children under 3 years of age may sit in a ticket holder’s lap, as long as the child does not obstruct the view of others nearby. Policies may vary for concerts and special events. Generally, for concerts and special events, guests who have reached their second (2nd) birthday are required to have a ticket for entry. Please contact Guest Relations at 303.727.3748 or by email at [email protected] for information pertaining to specific events. ALCOHOLIC BEVERAGE POLICIES Dick’s Sporting Goods Park has implemented a strict alcohol policy that is designed to protect guests and the community from alcohol related incidents. Guests are expected to follow all laws governing the purchase, possession, and consumption of alcohol. Guests are responsible for their own drinking, and are expected to drink responsibly. It is the responsibility of each guest to ensure that they have a safe means of transportation when leaving the facility. 1 continued... • Any guest who is impaired/intoxicated before entering Dick’s Sporting Goods Park will be denied entry into the facility. Any guest found intoxicated within Dick’s Sporting Goods Park and causing a disturbance, as determined by management, will be asked to leave the facility without refund and may be subject to further consequences. • Dick’s Sporting Goods Park does not allow alcohol to enter the stadium. Guests found with alcohol brought in from outside the stadium will be immediately ejected and subject to citation. • There will be a limit of two (2) alcoholic beverages sold to each guest, per purchase; this is subject to change based on management discretion or on an as needed event basis. • To purchase alcohol, guests must be twenty-one (21) years of age and have one of the following forms of current identification. - A valid United States driver’s license. - A valid United States military identification card. - A valid passport. - A valid United States government issued photo identification card. Dick’s Sporting Goods Park management reserves the right to eject and have cited any individual(s) under the age of twenty-one (21) who illegally purchases, possess, or consumes alcohol. Individuals under the age of twenty-one (21) who are visibly intoxi- cated are also subject to ejection and citation as determined by management. Individuals providing alcohol to those under 21 will also be ejected and subject to citation. • The cut-off time for alcohol sales varies by event. Typically, alcohol services shut down 40 minutes prior to the end of an event. The cut-off time for alcohol sales for Colorado Rapids games is at 70:00 minutes on the scoreboard. • Dick’s Sporting Goods Park does not allow alcohol of any kind to leave the stadium. Guests found with alcohol leaving the stadium could be subject to citation. - Note: This includes bottled wine of any kind. • Some events may be designated as “non-alcohol” events. This means alcohol will not be served. For information regarding specific event policies, please contact Guest Relations at 303.727.3748 or by email at [email protected]. ALTITUDE AUTHENTICS AT DICK’S SPORTING GOODS PARK (TEAM STORE) Altitude Authentics at Dick’s Sporting Goods Park has several locations. The main store is located on the West side of the stadium next to the Box Office at Gate G. A secondary store is located on the Southeast concourse next to Gate C. There is also a merchandise kiosk located behind section 107 on the concourse. Altitude Authentics at Dick’s Sporting Goods Park is open during the week and during scheduled events and accepts Visa, MasterCard, American Express, Discover, and cash. For store hours, please call 303.727.3300. ALTITUDE