The Florida Public Service Commission (PSC) regulates the The Florida Public Service Commission (PSC) regulates the When to Call electric, natural gas, and water and wastewater industries When to Call electric, natural gas, and water and wastewater industries The Florida in the state, along with certain telecommunications The Florida in the state, along with certain telecommunications services. This guide gives specifi c information about the services. This guide gives specifi c information about the Public Service PSC’s responsibilities so that consumers can get help with Public Service PSC’s responsibilities so that consumers can get help with Commission their utility issues. Contact information is also listed for Commission their utility issues. Contact information is also listed for consumers having problems with non-regulated utilities. For consumers having problems with non-regulated utilities. For help with solving regulated utility issues, consumers can reach PSC Consumer Assistance help with solving regulated utility issues, consumers can reach PSC Consumer Assistance at 1-800-342-3552, by e-mail at [email protected].fl .us, or through the PSC Web site at at 1-800-342-3552, by e-mail at [email protected].fl .us, or through the PSC Web site at www.FloridaPSC.com. www.FloridaPSC.com. Electric Electric What the PSC Regulates, Contact the PSC What the PSC Does Not Regulate What the PSC Regulates, Contact the PSC What the PSC Does Not Regulate Investor-owned electric companies such as Florida Rates and adequacy of services provided by municipally Investor-owned electric companies such as Florida Rates and adequacy of services provided by municipally Power & Light Company, Florida Public Utilities Com- owned and rural cooperative electric utilities, except for Power & Light Company, Florida Public Utilities Com- owned and rural cooperative electric utilities, except for pany, Gulf Power Company, Duke Energy Florida, and safety oversight.4 pany, Gulf Power Company, Duke Energy Florida, and safety oversight.4 Tampa Electric Company. Electrical wiring inside the customer’s building Tampa Electric Company. Electrical wiring inside the customer’s building Rates and charges Taxes on the electric bill5 Rates and charges Taxes on the electric bill5 Meter and billing accuracy Physical placement of transmission and distribution Meter and billing accuracy Physical placement of transmission and distribution Electric lines up to the meter lines3 Electric lines up to the meter lines3 Reliability of the electric service Damage claims Reliability of the electric service Damage claims New construction safety code compliance for transmis- Right of way3 New construction safety code compliance for transmis- Right of way3 sion and distribution Physical placement or relocation of utility poles9 sion and distribution Physical placement or relocation of utility poles9 Territorial agreements and disputes Territorial agreements and disputes Need for certain power plants and transmission lines Need for certain power plants and transmission lines Natural Gas Natural Gas What the PSC Regulates, Contact the PSC What the PSC Does Not Regulate What the PSC Regulates, Contact the PSC What the PSC Does Not Regulate Investor-owned natural gas companies such as: Flor- Municipally owned natural gas utilities except for safety Investor-owned natural gas companies such as: Flor- Municipally owned natural gas utilities except for safety ida City Gas; Florida Division of Chesapeake Utilities oversight3 ida City Gas; Florida Division of Chesapeake Utilities oversight3 Corporation; Florida Public Utilities Company (FPUC); Gas districts and authorities except for safety oversight Corporation; Florida Public Utilities Company (FPUC); Gas districts and authorities except for safety oversight FPUC Indiantown Division; FPUC Ft. Meade Division; Liquid Propane (LP) Gas FPUC Indiantown Division; FPUC Ft. Meade Division; Liquid Propane (LP) Gas Peoples Gas System; Sebring Gas System, Inc., and Taxes on the natural gas bill5 Peoples Gas System; Sebring Gas System, Inc., and Taxes on the natural gas bill5 St. Joe Natural Gas Company, Inc. Damage claims St. Joe Natural Gas Company, Inc. Damage claims Rates and charges Gas pipeline siting3 Rates and charges Gas pipeline siting3 Meter and billing accuracy House piping Meter and billing accuracy House piping Pipeline safety issues, including operations and con- Gas appliances Pipeline safety issues, including operations and con- Gas appliances struction struction Territorial agreements and disputes Territorial agreements and disputes 3 3 Water and Wastewater Water and Wastewater What the PSC Regulates, Contact the PSC What the PSC Does Not Regulate What the PSC Regulates, Contact the PSC What the PSC Does Not Regulate Investor-owned water and wastewater companies in Municipally owned and county-owned water and Investor-owned water and wastewater companies in Municipally owned and county-owned water and 38 counties6 wastewater utilities3 38 counties6 wastewater utilities3 Rates and charges Water treatment companies Rates and charges Water treatment companies Meter and billing accuracy Taxes on the water and wastewater bill5 Meter and billing accuracy Taxes on the water and wastewater bill5 Certifi cation and territory amendments Damage claims Certifi cation and territory amendments Damage claims Quality of service Water clarity or pressure2 Quality of service Water clarity or pressure2 Bulk sales of water or wastewater treatment Bulk sales of water or wastewater treatment Water lines beyond the point of connection Water lines beyond the point of connection Telecommunications Telecommunications What the PSC Regulates, Contact the PSC What the PSC Does Not Regulate What the PSC Regulates, Contact the PSC What the PSC Does Not Regulate Service quality and reliability of pay telephone providers Wireless (cellular) telephone service1 Service quality and reliability of pay telephone providers Wireless (cellular) telephone service1 Relay service Cable/Satellite television1 Relay service Cable/Satellite television1 PSC can accept complaints related to Lifeline Assis- Interstate or international telephone service1 PSC can accept complaints related to Lifeline Assis- Interstate or international telephone service1 tance program and Telephone Relay Service Voice over Internet Protocol (VoIP) tance program and Telephone Relay Service Voice over Internet Protocol (VoIP) Telephone wires on the customer’s side of the inter- Telephone wires on the customer’s side of the inter- face box face box Rates for inside wire maintenance contracts Rates for inside wire maintenance contracts Authorization of taxes on telephone bills5 Authorization of taxes on telephone bills5 Charges for pay-per-call (900 number) calls Charges for pay-per-call (900 number) calls Yellow Pages® advertising Yellow Pages® advertising Internet service Internet service Pay telephone rates for local calls Pay telephone rates for local calls Solicitation calls7 Solicitation calls7 Harassing, threatening, or obscene calls8 Harassing, threatening, or obscene calls8 Damage claims Damage claims DSL/broadband deployment DSL/broadband deployment Service complaints Service complaints Service quality Service quality Rate caps for pay telephone and call aggregator (hotel) Rate caps for pay telephone and call aggregator (hotel) locations locations Rates and charges Rates and charges 1. Federal Communications Commission 4. The PSC reviews the rate structure these utilities use to 1. Federal Communications Commission 4. The PSC reviews the rate structure these utilities use to Consumer & Governmental Affairs Bureau collect their costs, but has no jurisdiction over what costs Consumer & Governmental Affairs Bureau collect their costs, but has no jurisdiction over what costs Consumer Complaints are included in rates. Safety jurisdiction is limited to new Consumer Complaints are included in rates. Safety jurisdiction is limited to new 445 12th Street, SW construction and compliance with the National Electrical 445 12th Street, SW construction and compliance with the National Electrical Washington, D.C. 20554 Safety Code. Contact the city utilities offi ce or the Board of Washington, D.C. 20554 Safety Code. Contact the city utilities offi ce or the Board of [email protected] Directors of the Cooperative. [email protected] Directors of the Cooperative. www.fcc.gov 5. Contact the governmental entity that levied the tax. www.fcc.gov 5. Contact the governmental entity that levied the tax. Toll Free: 1-888-CALL-FCC (1-888-225-5322) voice, 6. To determine if you live in a jurisdictional county, click here Toll Free: 1-888-CALL-FCC (1-888-225-5322) voice, 6. To determine if you live in a jurisdictional county, click here 1-888-TELL- FCC (1-888-835-5322) TTY. or call 1-800-342-3552. 1-888-TELL- FCC (1-888-835-5322) TTY. or call 1-800-342-3552. Consumer and Mediation Specialists are available Monday 7. Florida Department of Agriculture and Consumer Services Consumer and Mediation Specialists are available Monday 7. Florida Department of Agriculture and Consumer Services through Friday, 8:00 a.m. to 5:30 p.m. ET 2005 Apalachee Parkway through Friday, 8:00 a.m. to 5:30 p.m. ET 2005 Apalachee Parkway 2. Department of Environmental Protection Tallahassee, FL 32399-6500 2. Department of Environmental Protection Tallahassee, FL 32399-6500 Citizen Services 1-800-435-7352 Citizen Services 1-800-435-7352