AHCA Florida Health Care Connections (FX) T-4: Technical Management Strategy Version: 300 Date: June 10, 2021 Author: The SEAS Vendor Submitted To: AHCA FX Program Administration Team Revision History DATE VERSION DESCRIPTION AUTHOR T-4 Technical Management Strategy Initial Draft Rene Cabral, Steve 4/15/2018 001 Version Quante, Paul Moore T-4 Technical Management Strategy Revisions to Rene Cabral, Steve 5/17/2018 002 Agency Review Quante, Paul Moore T-4 Technical Management Strategy Revisions for 5/24/2018 003 Steve Quante Final Draft T-4 Technical Management Strategy baseline 5/25/2018 100 Sean Gibbs version Annual Update including FX to MES, description of disaster recovery coordination role, audit log Paul Moore, Som 5/24/2019 101 handling and strategy on use of form filling Khot, Mike Griffiths applications Paul Moore, Mike 8/14/2019 102 T-4 updates based on comments from AHCA Griffiths, Steve Ruszkowski T-4 Technical Management Strategy approved 8/21/2019 200 Carol Williams deliverable refresh Prashant Zaveri, T-4 Technical Management Strategy Annual 3/24/2021 201 Steve Ruszkowski, Refresh Rob Bright T-4 Technical Management Strategy Annual 4/14/2021 202 Refresh – remediation/updates based on Agency Steve Ruszkowski review comments T-4 Technical Management Strategy approved 4/21/2021 250 Carol Williams deliverable refresh T-4 Technical Management Strategy deliverable draft refresh updates made: 5/20/2021 251 ▪ Removed recommendation that vendors Steve Ruszkowski have to deploy in the GovCloud ▪ Corrected that EDW and IS/IP are not currently hosted in the GovCloud T-4 Technical Management Strategy deliverable 6/10/2021 300 Carol Williams refresh approved final Modifications to the approved baseline version (100) of this artifact must be made in accordance with the FX Artifact Management Standards. Agency for Health Care Administration Page ii Florida Health Care Connections (FX) T-4: Technical Management Strategy Quality Review History DATE REVIEWER COMMENTS 4/15/2018 Sean Gibbs QA Submission Review 5/17/2018 Sean Gibbs QA Submission Review 5/24/2018 Sean Gibbs QA Submission Review 5/23/2019 Carol Williams QA Submission Review 3/19/2021 Steve Ruszkowski Conducted Peer Review 3/23/2021 Carol Williams QA Submission Review 5/20/2021 Carol Williams Conducted QA review Agency for Health Care Administration Page iii Florida Health Care Connections (FX) T-4: Technical Management Strategy Table of Contents Section 1 Introduction ............................................................................................................. 1 1.1 Background................................................................................................................. 1 1.2 Purpose ...................................................................................................................... 1 1.3 Scope Statement ........................................................................................................ 2 1.4 Goals and Objectives .................................................................................................. 3 1.5 Referenced Documents .............................................................................................. 3 Section 2 Roles and Responsibilities ...................................................................................... 5 Section 3 Technical Management Approach ........................................................................... 6 3.1 Technical Management Approach Summary ............................................................... 6 3.2 Technical Management Strategy ............................................................................... 11 3.2.1 Enterprise Service Bus (ESB) ............................................................................ 12 3.2.2 Performance Management Validation ................................................................ 12 3.2.3 Application Logging............................................................................................ 14 3.2.4 Information Technology Security Standards ....................................................... 17 3.2.5 Cloud Computing ............................................................................................... 18 3.2.6 Common UI Framework ..................................................................................... 24 3.2.7 Use of Form Filling User Interface ...................................................................... 25 3.2.8 Standards and Technology Maturity ................................................................... 26 3.2.9 COTS Usage ..................................................................................................... 28 3.2.10 Activity Prioritization ........................................................................................... 28 3.2.11 Technical Service Availability Strategy (TSAS) .................................................. 29 3.2.12 Disaster Recovery Coordination......................................................................... 31 Section 4 Transformation Challenges ................................................................................... 35 4.1 Overview ................................................................................................................... 35 4.2 Inventory of Technology Challenges ......................................................................... 35 Section 5 FX Technology Oversight ...................................................................................... 43 5.1 Use of FX Governance Processes ............................................................................ 43 5.2 Roles and Responsibilities ........................................................................................ 43 5.3 Governance Process ................................................................................................ 44 5.4 Technology Governance Function ............................................................................ 44 Agency for Health Care Administration Page iv Florida Health Care Connections (FX) T-4: Technical Management Strategy Section 6 Collaborative Governance ..................................................................................... 46 6.1 Collaborative Governance Overview ......................................................................... 46 6.2 Collaborative Governance Principles ........................................................................ 46 6.3 FX Governance Strategy........................................................................................... 47 6.4 Collaborative Governance Tools and Techniques ..................................................... 48 Section 7 Technical Principles .............................................................................................. 49 7.1 FX Technical Principles ............................................................................................ 49 7.2 SOA Technical Principles for Module and System Implementation ........................... 50 7.3 Technical Principles for New Data Sources............................................................... 51 Section 8 Technical Goals and Objectives ............................................................................ 52 Section 9 Transition Plans ..................................................................................................... 55 9.1 Overview ................................................................................................................... 55 9.2 Key Transition Principles........................................................................................... 57 9.3 FX Modular Strategy ................................................................................................. 58 9.4 FX Enabling Technologies ........................................................................................ 59 9.4.1 Web Services ..................................................................................................... 59 9.4.2 Service-Oriented Architecture (SOA) ................................................................. 60 9.4.3 Business Rules Engines .................................................................................... 60 9.4.4 Fast Healthcare Interoperability Resources (FHIR) Adoption ............................. 61 9.4.5 Customer Relationship Management ................................................................. 61 9.4.6 Operational Data Store (ODS) ........................................................................... 62 Section 10 State Specific MITA Additions ............................................................................... 63 10.1 Cognitive Services .................................................................................................... 63 10.1.1 Machine Learning .............................................................................................. 63 10.1.2 AI Chatbots ........................................................................................................ 64 10.1.3 Behavioral economic based user interfaces ....................................................... 64 10.1.4 Voice Assistant-Based User Interfaces .............................................................. 65 10.2 Changes in organizational liability related to data ownership, possession or access . 65 Section 11 Appendix A – FX System UI Standards ................................................................. 66 Agency for Health Care Administration