U.S. Department of Veterans Affairs Functional Organization Manual As of December 21, 2018 Description of Organization Structure, Missions, Functions, Task, and Authorities Department of Veterans Affairs Functional Organization Manual Version 5 2019 As of December 21, 2018 Prepared by Office of Enterprise Integration Office of Policy and Interagency Collaboration (008D) Washington D.C. 20420 Department of Veterans Affairs Functional Organization Manual Version 5.0 CONTENTS AT A GLANCE OFFICE OF THE SECRETARY .................................................................................................................6 OFFICE OF ACCOUNTABILITY AND WHISTLEBLOWER PROTECTION..................................................... 18 VETERANS BENEFITS ADMINISTRATION ............................................................................................ 21 VETERANS HEALTH ADMINISTRATION .............................................................................................. 61 NATIONAL CEMETERY ADMINISTRATION ........................................................................................ 165 OFFICE OF GENERAL COUNSEL ........................................................................................................ 193 OFFICE OF ACQUISITION, LOGISTICS, AND CONSTRUCTION ............................................................. 205 VETERANS EXPERIENCE OFFICE ....................................................................................................... 261 BOARD OF VETERANS’ APPEALS (BOARD) ....................................................................................... 269 OFFICE OF MANAGEMENT .............................................................................................................. 275 OFFICE OF INFORMATION AND TECHNOLOGY ................................................................................. 309 OFFICE OF ENTERPRISE INTEGRATION ............................................................................................. 333 OFFICE OF HUMAN RESOURCES AND ADMINISTRATION/OPERATIONS, SECURITY, AND PREPAREDNESS ...................................................................................................................................................... 345 OFFICE OF PUBLIC AND INTERGOVERNMENTAL AFFAIRS ............................................................. 385 OFFICE OF CONGRESSIONAL AND LEGISLATIVE AFFAIRS .................................................................. 401 APPENDIX A: LIST OF ACRONYMS ................................................................................................... 411 APPENDIX B: ALTERNATE REPRESENTATION OF FIGURES ................................................................. 433 APPENDIX C: POINTS OF CONTACT ................................................................................................. 461 Contents at a Glance i Department of Veterans Affairs Functional Organization Manual Version 5.0 DETAILED TABLE OF CONTENTS OFFICE OF THE SECRETARY .................................................................................................................6 CLICK HERE FOR AN ALTERNATE REPRESENTATION OF THE CHART. .......................................................................... 6 OFFICE OF THE SECRETARY .............................................................................................................................. 6 The Deputy Secretary ........................................................................................................................... 6 The Chief of Staff .................................................................................................................................. 7 Executive Secretariat ............................................................................................................................ 7 Office of Employment Discrimination Complaint Adjudication ............................................................ 8 Office of Small and Disadvantaged Business Utilization ...................................................................... 8 Secretary’s Center for Strategic Partnerships..................................................................................... 10 Office of Accountability and Whistleblower Protection ..................................................................... 10 Office of Electronic Health Record Modernization ............................................................................. 11 Veterans Service Organizations Liaison.............................................................................................. 11 Office of Mission Operations .............................................................................................................. 12 Office of Protocol ................................................................................................................................ 12 Office of Administrative Operations ................................................................................................... 13 White House Liaison ........................................................................................................................... 13 Center for Women Veterans ............................................................................................................... 14 Office of Regulatory Policy and Management ................................................................................... 14 Center for Minority Veterans.............................................................................................................. 15 Advisory Committee Management Office .......................................................................................... 16 Office of Survivors Assistance ............................................................................................................. 17 OFFICE OF ACCOUNTABILITY AND WHISTLEBLOWER PROTECTION..................................................... 18 OFFICE OF THE ASSISTANT SECRETARY FOR ACCOUNTABILITY AND WHISTLEBLOWER PROTECTION ............................ 18 Triage Division .................................................................................................................................... 19 Investigations Division ........................................................................................................................ 19 Detailed Table of Contents ii Department of Veterans Affairs Functional Organization Manual Version 5.0 Advisory and Analysis Division ........................................................................................................... 19 Knowledge Management Operations Division ................................................................................... 20 Human Resources Operations Division ............................................................................................... 20 VETERANS BENEFITS ADMINISTRATION ............................................................................................ 21 CLICK HERE FOR THE ALTERNATE REPRESENTATION OF THE CHART ........................................................................ 21 OFFICE OF THE UNDER SECRETARY FOR BENEFITS ............................................................................................. 21 Office of the Principal Deputy Under Secretary for Benefits .............................................................. 22 Office of Strategic Initiatives and Collaboration ............................................................................................................. 23 Compensation Service..................................................................................................................................................... 24 Pension and Fiduciary Service ......................................................................................................................................... 27 Education Service ............................................................................................................................................................ 28 Transition and Economic Development .......................................................................................................................... 31 Loan Guaranty Service .................................................................................................................................................... 32 Vocational Rehabilitation and Employment Service ....................................................................................................... 35 Insurance Service ............................................................................................................................................................ 39 Appeals Management Office........................................................................................................................................... 40 Office of Field Operations ............................................................................................................................................... 42 Office of the Chief of Staff .................................................................................................................. 47 Office of Performance Analysis and Integrity ................................................................................................................. 48 Office of Business Process Integration ...........................................................................................................................