Center for One Baxter | 2013 Products & Services Directory Center for One Baxter One Baxter Parkway | Deerfield, IL 60015 1-800-4BAXTER (800-422-9837) [email protected] www.baxter.com Information Technology Solutions Page | 2 Center for One Baxter Center for One Baxter TRYING TO FIND BAXTER’S PRODUCTS AND SERVICES? Use this directory to guide you to frequently Baxter Healthcare Corporation requested products and services and the business units that develop, manufacture or market our products. One Baxter Parkway (DF-CB) Deerfield, Illinois 60015 U.S. Customer T 800.4.BAXTER (800.422.9837) A list of Baxter business Contact Directory A complete list of our F 800.568.5020 (224.948.1813) units that contains global customer facing descriptions, addresses contact addresses and [email protected] and customer-facing phone numbers. www.baxter.com phone numbers. A comprehensive list A website directory of products in of Baxter products and services. alphabetical order. WHAT WE DO: The sales and customer service representatives are the customer’s first line of contact for specific product information or to place orders. However, there are Who We Are times when a customer needs extra help. The CFOB team is ready to assist the As the corporate information customer on just those occasions. center, the Center for One Baxter • Provide information to satisfy internal and external inquiries about Baxter’s products, services (CFOB) team of Customer and infrastructure Response Consultants • Build and maintain knowledge resources about Baxter’s products, services and infrastructure understands Baxter’s products, • Manage Internet inquiries received from www.baxter.com services and infrastructure. CFOB creates a legendary CFOB is the only customer-facing organization with knowledge about all Baxter’s service experience for customers products, services and infrastructure. Next time you have a question, let us help and employees who need you. immediate, accurate answers to informational inquiries about OUR COMMITMENT TO YOU: Baxter. y Seek to understand your question y Take ownership of your inquiry y Provide you with accurate information y Resolve your issue in a timely manner y Create a friendly, courteous inquiry experience Center for One Baxter Products & Services Directory 2013 Page | 3 U.S. Customer Contact Directory is a convenient resource guide for inquiries specific to Customer Service, Medical/Clinical or Technical Support, Parts and Services, Quality, Pharmacovigilance, Federal Government, Ecommerce and Invoicing. THE CENTER FOR ONE BAXTER PHONE FAX Provides general information to customers and employees regarding Baxter's 800-4-BAXTER 800-568-5020 products, services and infrastructure. 800-422-9837 224-948-1813 224-948-1812 CUSTOMER SERVICE: Ordering, pricing, returns, general information BIOSCIENCE 800-423-2090 800-756-4952 FEDERAL GOVERNMENT 800-777-2298 888-373-4666 MEDICATION DELIVERY 888-229-0001 888-229-0020 Baxter Pharmaceuticals & Technologies (Inhaled Anesthetics, Brevibloc, TDS) 800-667-0959 877-702-3580 RENAL 888-229-0001 888-229-0020 RENAL (Home Patients Only) 800-284-4060 800-666-8457 MEDICAL INFORMATION/CLINICAL SUPPORT BIOSCIENCE Medical Information for Biopharmaceutical & BioSurgery Products 866-424-6724 805-372-3312 Medical Information for Cellular Therapies 800-888-2334 #2 FEDERAL GOVERNMENT Call individual business unit MEDICATION DELIVERY (IV solutions, sets, premix drugs, pumps) 800-933-0303 888-229-0030 (email: [email protected]) Nutrition/Inhaled Anesthetics (Brevibloc, TDS) 800-422-2751 (email: [email protected]) RENAL (For Healthcare Professionals only) 888-736-2543 #2 224-948-6918 PARTS, SERVICE and TECHNICAL SUPPORT BIOSCIENCE 800-423-2090 800-756-4952 Cellular Therapies - Technical Support 800-888-2334 #2 FEDERAL GOVERNMENT Call individual business unit MEDICATION DELIVERY 800-843-7867 800-477-1121 Nutrition—Automix & Micromix Compounder Systems 800-626-2667 847-777-3335 RENAL—Service, Parts & Hardware Repair Requests 800-553-6898 800-477-1121 PHARMACOVIGILANCE: Report Adverse Events Report Adverse Events for drugs or pharmacological products 866-888-2472 800-759-1801 224-948-4977 224-948-4133 QUALITY: Report Product Issues BIOSCIENCE including Cellular Therapies 800-423-2090 #3 800-756-4952 FEDERAL GOVERNMENT Call individual business unit MEDICATION DELIVERY 800-437-5176 224-270-4022 RENAL 888-736-2543 #3 224-270-4022 FEDERAL GOVERNMENT BIOSCIENCE 800-777-2298 888-373-4666 MEDICATION DELIVERY 800-777-2298 888-373-4666 Baxter Pharmaceuticals & Technologies 800-667-0959 877-702-3580 RENAL 800-777-2298 888-373-4666 ELECTRONIC COMMERCE eServices Center 877-334-2298 224-948-2244 (www.baxter.com/eCommerce or email: [email protected]) INVOICING BIOSCIENCE including Cellular Therapies 800-423-2090 800-756-4952 FEDERAL GOVERNMENT 800-777-2298 888-373-4666 MEDICATION DELIVERY 888-270-3189 224-270-3912 Baxter Pharmaceuticals &Technologies (Inhaled Anesthetics, Brevibloc, TDS) 800-667-0959 224-270-3912 RENAL 888-270-3189 224-270-3912 Center for One Baxter Products & Services Directory March 2013 Page | 4 BAXTER BIOSCIENCE – - BAXTER BUSINESS UNITS - 1 Biopharmaceuticals and Biosurgery Products (U.S) One Baxter Parkway Deerfield, IL 60015 BIOSCIENCE 224-948-1812 Websites - See list on page 8. Customer Service, Bids, Baxter’s BioScience business develops recombinant and plasma- Contracts and Credit . 800-423-2090 based proteins to treat hemophilia and other bleeding disorders; Technical Support . 800-423-2090 plasma-based therapies to treat immune deficiencies, alpha 1- Customer Service Fax . 800-756-4952 antitrypsin deficiency, burns and shock, and other blood-related Medical Information . 866-424-6724 conditions; products for regenerative medicine, such as proteins used EDI Support . 877-334-2298 to promote hemostasis and wound-sealing in surgery; and selected vaccines. BIOLIFE PLASMA SERVICES One Baxter Parkway One Baxter Way 2 Deerfield, IL 60015 Westlake Village, CA 91362 One Baxter Parkway 224-948-1812 805-372-3000 Deerfield, IL 60015 Websites - See list on page 8. 224-948-1812 www.biolifeplasma.com Hemophilia BioLife operates 100-plus plasmapheresis centers throughout the Baxter is a leading developer of clotting factors to treat hemophilia. United States that collect plasma, the liquid portion of the blood, for This includes recombinant and plasma-based factor VIII – the clotting processing into plasma-based products such as Albumin, Factor VIII factor missing from the blood of people with hemophilia A – and and IVIG therapies. therapies for people that develop inhibitors against clotting factor. Baxter also has a number of research and development programs aimed at improving the treatment of hemophilia and other bleeding disorders. These include a longer-acting (PEGylated) form of a full- length recombinant factor VIII protein, recombinant factor IX therapy for hemophilia B, a recombinant therapy for inhibitor patients and the first recombinant therapy for von Willebrand disease. BioTherapeutics Baxter is a leading provider of immunoglobulin therapies for patients with immune deficiencies. These plasma-derived therapies provide antibody replacement for patients whose immune systems do not product enough antibodies to fight infection. In addition to primary immunodeficiency, the therapy also is being investigated for use in neurological conditions, such as Alzheimer’s disease. In Europe, the therapy has been approved to treat multifocal motor neuropathy, a degenerative disease that attacks the peripheral nerves, resulting in progressive limb weakness. Other products include albumin, a plasma-volume expander used to treat burns and maintain adequate fluid volume in critical care patients, and alpha 1-proteinase inhibitor to treat alpha-1 antitrypsin deficiency, a respiratory condition that can result in early onset emphysema. BioSurgery In recent years, Baxter has attained technological leadership in the research and development of biosurgery products – biological and chemical products used to stop bleeding and seal wounds in surgery – and technologies to facilitate hard tissue regeneration in orthobiologics and soft tissue repair used in a variety of surgical procedures. The company’s stem cell technologies are being explored for their potential to restore blood flow in patients with cardiovascular and peripheral artery disease. Vaccines Baxter provides vaccines for meningitis C, tick-borne encephalitis, and seasonal and pandemic influenza. Baxter’s Vero cell technology, used in flu vaccine production, offers potential advantages over traditional egg-based vaccine production methods. Product names in italics are trademarks of Baxter International Inc. and its affiliates unless otherwise noted. Center for One Baxter Products & Services Directory 2013 Page | 5 - BAXTER BUSINESS UNITS (CONTINUED) - BAXTER PHARMACEUTICALS AND 3 TECHNOLOGIES One Baxter Parkway Deerfield, IL 60015 MEDICAL PRODUCTS 224-948-1812 Websites - See list on page 8. Baxter’s Medical Products business manufactures products used in the Order Fulfillment and Inquiries . 800-667-0959 delivery of fluids and drugs to patients. These include intravenous (IV) Fax . 877-702-3580 solutions and administration sets, premixed drugs and drug- Professional Services Product and reconstitution systems, pre-filled vials and syringes for injectable Technical Support . 800-262-3784 drugs, IV nutrition products, infusion pumps, and inhalation anesthetics. The business also is a leader in home-based renal therapies,