TOWN TELEPHONE DIRECTORY Town of Holden Main Number (508) 210-5500 Town of Holden Emergency Information Recording (508) 210-5555 HOLDEN, MASSACHUSETTS Police/Fire/Medical Emergency “911” www.holdenma.gov Accounting Town Accountant (508) 210-5525 Administration Town Manager (508) 210-5501 Real Estate Assessment Assessors (508) 210-5515 2019 ANNUAL Births/Deaths/Marriages Town Clerk (508) 210-5530 Building Permits/Inspections Building Commissioner (508) 210-5536 Holden, Massachusetts 2019 Annual Town Report Cable Television Public Access Director (508) 829-6185 Dog Licenses Town Clerk (508) 210-5530 TOWN REPORT Dog/Animal Issues Animal Control (508) 210-5649 Drainage Dept. of Public Works (508) 210-5550 Elections/Registration Town Clerk (508) 210-5530 Emergency Management Director (508) 210-5650 Engineering Dept. of Public Works (508) 210-5550 Fire (Open Burning) Fire Department (508) 210-5650 Fire (Non-Emergency) Fire Department (508) 210-5650 Public Health Issues Board of Health (508) 210-5540 Housing Holden Housing Authority (508) 829-9182 Library Gale Free Library (508) 210-5560 LIGHT DEPT. EMERGENCY After Hours/Weekends (508) 210-5600 LIGHT DEPT. EMERGENCY Regular Business Hours (508) 210-5400 Light Department-Billing Municipal Light Dept. (508) 210-5400 Motor Vehicle Excise Tax Assessors (508) 210-5515 Oil Burner Permits Fire Department (508) 210-5650 Personnel Town Manager (508) 210-5501 Planning Senior Planner (508) 210-5540 Police (Non-Emergency) Police Department (508) 210-5600 Recreation Department Recreation Director (508) 829-0263 Sanitary Inspection Board of Health Agent (508) 210-5540 Schools WRSD (508) 829-1670 Senior Citizen Matters Senior Center (508) 210-5570 Senior Bus Senior Center (508) 210-5573 Selectmen Board of Selectmen (508) 210-5501 Snow Removal Dept. of Public Works (508) 210-5550 Street Maintenance Dept. of Public Works (508) 210-5550 Tax/Bill Payments Treasurer/Collector (508) 210-5510 Trash Bills Municipal Light Dept. (508) 210-5402 Tree Removal Municipal Light Dept. (508) 210-5400 Veterans Affairs Veterans Agent (508) 210-5529 Water & Sewer Bills Municipal Light Dept. (508) 210-5401 The photo is from July 4, 1919. WATER DEPT. EMERGENCY Nights, Weekends (508) 210-5600 The arch was built to welcome home the soldiers who have served in WWI. Water/Sewer Superintendent Dept. of Public Works (508) 210-5550 Zoning Building Inspector (508) 210-5536 YEAR ENDING DECEMBER 31, 2019 TABLE OF CONTENTS Town Dedication ...................................................................................................................................................................1 Our Legislators .......................................................................................................................................................................3 Organizational Chart ..........................................................................................................................................................4 Town Clerk Report ................................................................................................................................................................5 Boards, Committees, Commissions .................................................................................................................6 Annual Town Election ..........................................................................................................................................13 Summary of the Vote ..........................................................................................................................................14 Adjourned Annual Town Meeting ..................................................................................................................15 Recommendations Concerning Fiscal Year 2020 Budget .....................................................................21 Fiscal Year 2020 Capital Program Detail ......................................................................................................27 General Government Town Manager & Selectmen ............................................................................................................................28 Memorial Day ........................................................................................................................................................32 Employee Appreciation and Milestones Celebrated ..............................................................................33 Information Technology .....................................................................................................................................35 Education Wachusett Regional School District ..............................................................................................................38 Montachusett Regional Vocational Technical School .............................................................................43 Accounting .............................................................................................................................................................................44 Budget Recap .........................................................................................................................................................47 Combined Balance Sheet ..................................................................................................................................49 Revenue Comparison - General Funds ........................................................................................................50 Free Cash .................................................................................................................................................................52 Five Year Budget Analysis ..................................................................................................................................55 Budget Estimates FY 2020 .................................................................................................................................56 Treasurer/Tax Collector ...................................................................................................................................................58 General Funds ........................................................................................................................................................60 Trust Funds ..............................................................................................................................................................67 Funded Debt ..........................................................................................................................................................69 Report of the Tax Collector ...............................................................................................................................72 Assessors .................................................................................................................................................................................76 New Growth Chart ...............................................................................................................................................78 Fiscal Year 2020Property Use Assessments ................................................................................................79 Public Safety Fire Department ....................................................................................................................................................82 Police Department ...............................................................................................................................................99 Planning & Development ............................................................................................................................................106 Planning Board ...................................................................................................................................................107 Building Inspection and Code Compliance .............................................................................................110 Zoning Board of Appeals ................................................................................................................................111 Conservation Commission .............................................................................................................................112 Board of Health ..................................................................................................................................................114 Master Plan Update Steering Committee ................................................................................................119 Solid Waste/Trash Collection and Recycling ...........................................................................................121 i TABLE OF CONTENTS Department of Public Works Administrative Division ...................................................................................................................................123 Engineering Division ........................................................................................................................................125 Highway Division ...............................................................................................................................................129 Buildings and Grounds Division...................................................................................................................134