T O R O N T O O M B U D S M A N A N N U A L R E P O R T 2 0 1 0 AGINCOURT NORTH · AGINCOURT SOUTH-MALVERN WEST · ALDERWOOD · ANNEX · BANBURY-DON MILLS · BATHURST MANOR · BAY STREET CORRIDOR · BAYVIEW VILLAGE · BAYVIEW WOODS-STEELES · BEDFORD PARF-NORTOWN · BEECHBOROUGH-GREENBROOF · BENDALE · BIRCH- CLIFFE-CLIFFSIDE · BLACF CREEF · BLAFE-JONES · BRIAR HILL-BELGRAVIA · BRIDLE PATH-SUNNYBROOF-YORF MILLS · BROADVIEW NORTH · BROOFHAVEN-AMESBURY · CABBAGETOWN-SOUTH ST. JAMES TOWN · CALEDONIA-FAIRBANF · CASA LOMA · CENTENNIAL SCARBOROUGH · CHURCH-YONGE CORRIDOR · CLAIRLEA-BIRCHMOUNT · CLANTON PARF · CLIFFCREST · CORSO ITALIA-DAVENPORT · CRESCENT TOWN · DAN- FORTH VILLAGE – EAST YORF · DANFORTH VILLAGE – TORONTO · DON VALLEY VILLAGE · DORSET PARF · DOVERCOURT-WALLACE EMERSON- JUNCTION · DOWNSVIEW-RODING-CFB · DUFFERIN GROVE · EAST END-DANFORTH · EDENBRIDGE-HUMBER VALLEY · EGLINTON EAST · ELMS- OLD REXDALE · ENGLEMOUNT-LAWRENCEThis page has been · ERINGATE-CENTENNIAL-WEST intentionally left blank. DEANE · ETOBICOFE WEST MALL · FLEMINGDON PARF · FOREST HILL NORTH · FOREST HILL SOUTH · GLENFIELD-JANE HEIGHTS · GREENWOOD-COXWELL · GUILDWOOD · HENRY FARM · HIGH PARF NORTH · HIGH PARF-SWANSEA · HIGHLAND CREEF · HILLCREST VILLAGE · HUMBER HEIGHTS-WESTMOUNT · HUMBER SUMMIT · HUMBERMEDE · HUMEWOOD- CEDARVALE · IONVIEW · ISLINGTON-CITY CENTRE WEST · JUNCTION AREA · FEELESDALE-EGLINTON WEST · FENNEDY PARF · FENSINGTON-CHI- NATOWN · FINGSVIEW VILLAGE-THE WESTWAY · FINGSWAY SOUTH · L’AMOREAUX · LAMBTON BABY POINT · LANSING-WESTGATE · LAWRENCE PARF NORTH · LAWRENCE PARF SOUTH · LEASIDE-BENNINGTON · LITTLE PORTUGAL · LONG BRANCH · MALVERN · MAPLE LEAF · MARFLAND WOOD · MILLIFEN · MIMICO · MORNINGSIDE · MOSS PARF · MOUNT DENNIS · MOUNT OLIVE-SILVERSTONE-JAMESTOWN · MOUNT PLEASANT EAST · MOUNT PLEASANT WEST · NEW TORONTO · NEWTONBROOF EAST · NEWTONBROOF WEST · NIAGARA · NORTH RIVERDALE · NORTH ST. JAMES TOWN · O’CONNOR-PARFVIEW · OAFRIDGE · OAFWOOD-VAUGHAN · OLD EAST YORF · PALMERSTON-LITTLE ITALY · PARFWOODS-DONAL- DA · PELMO PARF-HUMBERLEA · PLAYTER ESTATES-DANFORTH · PLEASANT VIEW · PRINCESS-ROSETHORN · REGENT PARF · REXDALE-FIPLING · ROCFCLIFFE-SMYTHE · RONCESVALLES · ROSEDALE-MOORE PARF · ROUGE · RUNNYMEDE-BLOOR WEST VILLAGE · RUSTIC · SCARBOROUGH VILLAGE · SOUTH PARFDALE · SOUTH RIVERDALE · ST.ANDREW-WINDFIELDS · STEELES · STONEGATE-QUEENSWAY · TAM O’SHANTER-SULLIVAN · THE BEACHES · THISTLETOWN-BEAUMOND HEIGHTS · THORNCLIFFE PARF · TRINITY-BELLWOODS · UNIVERSITY · VICTORIA VILLAGE · WATER- FRONT COMMUNITIES-THE ISLAND · WEST HILL · WEST HUMBER-CLAIRVILLE · WESTMINSTER-BRANSON · WESTON · WESTON-PELLAM PARF · WEXFORD-MARYVALE · WILLOWDALE EAST · WILLOWDALE WEST · WILLOWRIDGE-MARTINGROVE-RICHVIEW · WOBURN · WOODBINE CORRIDOR · WOODBINE-LUMSDEN · WYCHWOOD · YONGE-EGLINTON · YONGE-ST.CLAIR · YORF UNIVERSITY HEIGHTS · YORFDALE-GLEN PARF · AGINCOURT NORTH · AGINCOURT SOUTH-MALVERN WEST · ALDERWOOD · ANNEX · BANBURY-DON MILLS · BATHURST MANOR · BAY STREET CORRIDOR · BAYVIEW VILLAGE · BAYVIEW WOODS-STEELES · BEDFORD PARF-NORTOWN · BEECHBOROUGH-GREENBROOF · BENDALE · BIRCHCLIFFE-CLIFF- SIDE · BLACF CREEF · BLAFE-JONES · BRIAR HILL-BELGRAVIA · BRIDLE PATH-SUNNYBROOF-YORF MILLS · BROADVIEW NORTH · BROOFHAVEN- AMESBURY · CABBAGETOWN-SOUTH ST. JAMES TOWN · CALEDONIA-FAIRBANF · CASA LOMA · CENTENNIAL SCARBOROUGH · CHURCH-YONGE CORRIDOR · CLAIRLEA-BIRCHMOUNT · CLANTON PARF · CLIFFCREST · CORSO ITALIA-DAVENPORT · CRESCENT TOWN · DANFORTH VILLAGE – EAST YORF · DANFORTH VILLAGE – TORONTO · DON VALLEY VILLAGE · DORSET PARF · DOVERCOURT-WALLACE EMERSON-JUNCTION · DOWNS- VIEW-RODING-CFB · DUFFERIN GROVE · EAST END-DANFORTH · EDENBRIDGE-HUMBER VALLEY · EGLINTON EAST · ELMS-OLD REXDALE · EN- GLEMOUNT-LAWRENCE · ERINGATE-CENTENNIAL-WEST DEANE · ETOBICOFE WEST MALL · FLEMINGDON PARF · FOREST HILL NORTH · FOREST HILL SOUTH · GLENFIELD-JANE HEIGHTS · GREENWOOD-COXWELL · GUILDWOOD · HENRY FARM · HIGH PARF NORTH · HIGH PARF-SWANSEA · HIGHLAND CREEF · HILLCREST VILLAGE · HUMBER HEIGHTS-WESTMOUNT · HUMBER SUMMIT · HUMBERMEDE · HUMEWOOD-CEDARVALE · ION- VIEW · ISLINGTON-CITY CENTRE WEST · JUNCTION AREA · FEELESDALE-EGLINTON WEST · FENNEDY PARF · FENSINGTON-CHINATOWN · FINGS- VIEW VILLAGE-THE WESTWAY · FINGSWAY SOUTH · L’AMOREAUX · LAMBTON BABY POINT · LANSING-WESTGATE · LAWRENCE PARF NORTH · LAWRENCE PARF SOUTH · LEASIDE-BENNINGTON · LITTLE PORTUGAL · LONG BRANCH · MALVERN · MAPLE LEAF · MARFLAND WOOD · MILLIFEN · MIMICO · MORNINGSIDE · MOSS PARF · MOUNT DENNIS · MOUNT OLIVE-SILVERSTONE-JAMESTOWN · MOUNT PLEASANT EAST · MOUNT PLEAS- ANT WEST · NEW TORONTO · NEWTONBROOF EAST · NEWTONBROOF WEST · NIAGARA · NORTH RIVERDALE · NORTH ST. JAMES TOWN · O’CONNOR-PARFVIEW · OAFRIDGE · OAFWOOD-VAUGHAN · OLD EAST YORF · PALMERSTON-LITTLE ITALY · PARFWOODS-DONALDA · PELMO PARF-HUMBERLEA · PLAYTER ESTATES-DANFORTH · PLEASANT VIEW · PRINCESS-ROSETHORN · REGENT PARF · REXDALE-FIPLING · ROCF- CLIFFE-SMYTHE · RONCESVALLES · ROSEDALE-MOORE PARF · ROUGE · RUNNYMEDE-BLOOR WEST VILLAGE · RUSTIC · SCARBOROUGH VILLAGE · SOUTH PARFDALE · SOUTH RIVERDALE · ST.ANDREW-WINDFIELDS · STEELES · STONEGATE-QUEENSWAY · TAM O’SHANTER-SULLIVAN · THE BEACHES · THISTLETOWN-BEAUMOND HEIGHTS · THORNCLIFFE PARF · TRINITY-BELLWOODS · UNIVERSITY · VICTORIA VILLAGE · WATERFRONT COMMUNITIES-THE ISLAND · WEST HILL · WEST HUMBER-CLAIRVILLE · WESTMINSTER-BRANSON · WESTON · WESTON-PELLAM PARF · WEX- FORD-MARYVALE · WILLOWDALE EAST · WILLOWDALE WEST · WILLOWRIDGE-MARTINGROVE-RICHVIEW · WOBURN · WOODBINE CORRIDOR · WOODBINE-LUMSDEN · WYCHWOOD · YONGE-EGLINTON · YONGE-ST.CLAIR · YORF UNIVERSITY HEIGHTS · YORFDALE-GLEN PARF · AGINCOURT NORTH · AGINCOURT SOUTH-MALVERN WEST · ALDERWOOD · ANNEX · BANBURY-DON MILLS · BATHURST MANOR · BAY STREET CORRIDOR · BAYVIEW VILLAGE · BAYVIEW WOODS-STEELES · BEDFORD PARF-NORTOWN · BEECHBOROUGH-GREENBROOF · BENDALE · BIRCHCLIFFE-CLIFF- SIDE · BLACF CREEF · BLAFE-JONES · BRIAR HILL-BELGRAVIA · BRIDLE PATH-SUNNYBROOF-YORF MILLS · BROADVIEW NORTH · BROOFHAVEN- AMESBURY · CABBAGETOWN-SOUTH ST. JAMES TOWN · CALEDONIA-FAIRBANF · CASA LOMA · CENTENNIAL SCARBOROUGH · CHURCH-YONGE CORRIDOR · CLAIRLEA-BIRCHMOUNT · CLANTON PARF · CLIFFCREST · CORSO ITALIA-DAVENPORT · CRESCENT TOWN · DANFORTH VILLAGE – EAST YORF · DANFORTH VILLAGE – TORONTO · DON VALLEY VILLAGE · DORSET PARF · DOVERCOURT-WALLACE EMERSON-JUNCTION · DOWNS- VIEW-RODING-CFB · DUFFERIN GROVE · EAST END-DANFORTH · EDENBRIDGE-HUMBER VALLEY · EGLINTON EAST · ELMS-OLD REXDALE · EN- GLEMOUNT-LAWRENCE · ERINGATE-CENTENNIAL-WEST DEANE · ETOBICOFE WEST MALL · FLEMINGDON PARF · FOREST HILL NORTH · FOREST HILL SOUTH · GLENFIELD-JANE HEIGHTS · GREENWOOD-COXWELL · GUILDWOOD · HENRY FARM · HIGH PARF NORTH · HIGH PARF-SWANSEA · HIGHLAND CREEF · HILLCREST VILLAGE · HUMBER HEIGHTS-WESTMOUNT · HUMBER SUMMIT · HUMBERMEDE · HUMEWOOD-CEDARVALE · ION- VIEW · ISLINGTON-CITY CENTRE WEST · JUNCTION AREA · FEELESDALE-EGLINTON WEST · FENNEDY PARF · FENSINGTON-CHINATOWN · FINGS- VIEW VILLAGE-THE WESTWAY · FINGSWAY SOUTH · L’AMOREAUX · LAMBTON BABY POINT · LANSING-WESTGATE · LAWRENCE PARF NORTH · LAWRENCE PARF SOUTH · LEASIDE-BENNINGTON · LITTLE PORTUGAL · LONG BRANCH · MALVERN · MAPLE LEAF · MARFLAND WOOD · MILLIFEN · MIMICO · MORNINGSIDE · MOSS PARF · MOUNT DENNIS · MOUNT OLIVE-SILVERSTONE-JAMESTOWN · MOUNT PLEASANT EAST · MOUNT PLEAS- ANT WEST · NEW TORONTO · NEWTONBROOF EAST · NEWTONBROOF WEST · NIAGARA · NORTH RIVERDALE · NORTH ST. JAMES TOWN · O’CONNOR-PARFVIEW · OAFRIDGE · OAFWOOD-VAUGHAN · OLD EAST YORF · PALMERSTON-LITTLE ITALY · PARFWOODS-DONALDA · PELMO PARF-HUMBERLEA · PLAYTER ESTATES-DANFORTH · PLEASANT VIEW · PRINCESS-ROSETHORN · REGENT PARF · REXDALE-FIPLING · ROCF- CLIFFE-SMYTHE · RONCESVALLES · ROSEDALE-MOORE PARF · ROUGE · RUNNYMEDE-BLOOR WEST VILLAGE · RUSTIC · SCARBOROUGH VILLAGE · SOUTH PARFDALE · SOUTH RIVERDALE · ST.ANDREW-WINDFIELDS · STEELES · STONEGATE-QUEENSWAY · TAM O’SHANTER-SULLIVAN · THE BEACHES · THISTLETOWN-BEAUMOND HEIGHTS · THORNCLIFFE PARF · TRINITY-BELLWOODS · UNIVERSITY · VICTORIA VILLAGE · WATERFRONT COMMUNITIES-THE ISLAND · WEST HILL · WEST HUMBER-CLAIRVILLE · WESTMINSTER-BRANSON · WESTON · WESTON-PELLAM PARF · WEX- FORD-MARYVALE · WILLOWDALE EAST · WILLOWDALE WEST · WILLOWRIDGE-MARTINGROVE-RICHVIEW · WOBURN · WOODBINE CORRIDOR · AGINCOURT NORTH · AGINCOURT SOUTH-MALVERN WEST · ALDERWOOD · ANNEX · BANBURY-DON MILLS · BATHURST MANOR · BAY STREET CORRIDOR · BAYVIEW VILLAGE · BAYVIEW WOODS-STEELES · BEDFORD PARF-NORTOWN · BEECHBOROUGH-GREENBROOF · BENDALE · BIRCH- CLIFFE-CLIFFSIDE · BLACF CREEF · BLAFE-JONES · BRIAR HILL-BELGRAVIA · BRIDLE PATH-SUNNYBROOF-YORF MILLS · BROADVIEW NORTH · BROOFHAVEN-AMESBURY · CABBAGETOWN-SOUTH ST. JAMES TOWN · CALEDONIA-FAIRBANF · CASA LOMA · CENTENNIAL SCARBOROUGH · TABLE OF CONTENTS CHURCH-YONGE CORRIDOR · CLAIRLEA-BIRCHMOUNT · CLANTON PARF · CLIFFCREST · CORSO ITALIA-DAVENPORT · CRESCENT TOWN · DAN- FORTH VILLAGE – EAST YORF · DANFORTH VILLAGE – TORONTO · DON VALLEY VILLAGE · DORSET PARF · DOVERCOURT-WALLACE EMERSON- 2 Ombudsman’s Message 19 Case Stories JUNCTION · DOWNSVIEW-RODING-CFB · DUFFERIN GROVE · EAST END-DANFORTH · EDENBRIDGE-HUMBER VALLEY · EGLINTON EAST · ELMS- OLD REXDALE · ENGLEMOUNT-LAWRENCE · ERINGATE-CENTENNIAL-WEST DEANE · ETOBICOFE WEST MALL · FLEMINGDON PARF · FOREST HILL 4 We Recommend 22 We Saw NORTH · FOREST HILL SOUTH · GLENFIELD-JANE HEIGHTS · GREENWOOD-COXWELL · GUILDWOOD · HENRY FARM · HIGH PARF NORTH · HIGH PARF-SWANSEA · HIGHLAND CREEF · HILLCREST VILLAGE · HUMBER HEIGHTS-WESTMOUNT · HUMBER SUMMIT · HUMBERMEDE · HUMEWOOD- 8 What We Do 28 Community Outreach CEDARVALE ·