Frequently Asked Questions Sections Overview .................................................................................................... 2 FAQ: General Questions ......................................................................... 2 FAQ: Account Maintenance .................................................................... 5 FAQ: User Interface ................................................................................. 7 FAQ: Notifications .................................................................................... 9 FAQ: Security ........................................................................................... 10 FAQ: Infrastructure ................................................................................ 11 FAQ: File Handling .................................................................................. 14 FAQ: Support ........................................................................................... 15 Glossary of Terms .................................................................................. 16 D&B SafeTransPort: Frequently Asked Questions Published June 2015 1 of 17 Overview It’s important that our customers, data suppliers and partners feel their content is secure when they’re exchanging it with us. To do this, D&B has invested in a modern file transfer system with the most stringent security requirements. The new system, D&B SafeTransPort (DNB STP or STP), replaces our previous system, Bulk Data Exchange (BDE), while using the same URL (https://ftp.dnb.com). FAQ: General Questions What is D&B SafeTransPort? What are some of the features of SafeTransPort? D&B SafeTransPort… Complies with the most stringent security Is D&B’s managed file transfer solution for requirements for user authentication, customers, data suppliers and operating data security and Payment Card Industry partners (PCI) Data tokenization…to ensure your Serves as a “one stop shop” for sending and data is safe and secure. receiving files to D&B via FTP protocols Supports multiple FTP file transfer modes Leverages the latest available technology to give you options that work with your and robust infrastructure to ensure a high- systems and processes. performing, secure platform Improved transfer rates, especially during Provides new features designed to improve peak transfer volume times our customers’ experience Offers customizable file transfer notifications…to give you as much or as What is this tool used for? little detail about each transfer as you This tool is used to bring in customers’ data wish to see. and to deliver batch product data files to System monitoring and troubleshooting customers. Our data suppliers and partners tools to proactively detect and solve also use the system to send and receive files. problems Continues to use the ftp.dnb.com Why is D&B SafeTransPort a better tool? URL…so there is no change required for With a more modern look and feel, D&B those who previously used D&B’s legacy SafeTransPort provides the security, reliability, Bulk Data Exchange file transfer system. scalability and traceability required to meet the Provides an easy to use interface for growing global file transfer demands of our manually-initiated file transfers, password business. The new features will improve our maintenance and a gateway to system customers’ experience and complies with the support…one place for all your D&B file most stringent security requirement for user transfer needs. authentication, data security and Payment Card Industry (PCI) data tokenization. D&B SafeTransPort: Frequently Asked Questions Published June 2015 2 of 17 What types of file transfers are supported? My current BDE password doesn’t meet the new Ad hoc human-to-human STP password requirements. Will I be forced to Human-to-system change it before using the new system? System-to system No, to minimize the impact of this transition, existing BDE passwords will be accepted by What is the Host Name? the new STP system. Your password can be Use ftp.dnb.com to connect to D&B changed at your convenience any time prior SafeTransPort. to its expiration, at which point you will be required to change it to continue transferring What is the IP Address? files. To ensure that your connection and file transfer performance is optimal, please use I use BDE regularly; will there be D&B the domain name ftp.dnb.com instead of an IP SafeTransPort training? Address. A recorded tutorial for the D&B SafeTransPort user interface is accessible via What is the URL? the D&B SafeTransPort log-on page. You can access the D&B SafeTransPort System using a browser. The URL (SSL How can I get a D&B SafeTransPort account? Connection) is https://ftp.dnb.com. D&B team members can request D&B SafeTransPort accounts on their customers’ Which web browsers are supported? behalf or for their own use. Complete the Apple Safari 5.x, 6.x request form for the type of account you Google Chrome 22.x want on D&B SafeTransPort Account Microsoft Internet Explorer 8, 9 Request which is available on D&B Net. (Compatibility View is not supported) What’s the difference between a Profile ID, an Mozilla Firefox 4.x to 13.x Account ID, and a Customer ID? Which Java Versions are supported? The Profile ID is a unique number associated with a particular profile while Java 1.5, 1.6 (also known as Java 6) the Account ID is the user name Java 1.7 (also known as Java 7) associated to a particular profile. The Customer ID is another name for I have a Bulk Data Exchange (BDE) account, what Account ID. do I need to do to get a D&B SafeTransPort An Account ID may have one or more account? profiles associated to it but a Profile ID All active BDE accounts will be automatically can only have one Account ID associated migrated over to D&B SafeTransPort, to it. including Account IDs and passwords – so you don’t need to do anything! D&B SafeTransPort: Frequently Asked Questions Published June 2015 3 of 17 What is Inbound? What is Encryption? Inbound denotes the mode of transmission It is the process of transforming a data file whereby the file is sent to D&B for into a series of binary patterns that hide the processing or delivery. actual content from unauthorized access, protecting its confidentiality, integrity and What is Puts? authenticity. Puts is an Inbound method of transmission whereby the customer connects to the D&B What is Compression? SafeTransPort Server to send a file to D&B It is a technique that provides for the for processing or delivery. transmission or storage, without noticeable information loss, of fewer data bits than were What is Pull? originally used when the data was created. Pull is an Inbound method of transmission whereby D&B connects to the customer’s What is File translation? FTP Server to retrieve a file to be sent to It allows the customer to select the file D&B for processing or delivery. format like ASCII, EBCDIC etc. D&B SafeTransPort will perform the file translation What is Outbound? to customer’s desired format. Outbound denotes the mode of transmission What is File naming convention? whereby the file is sent to the customer for It is a specified file name pattern used by the processing or delivery. system to identify a particular file for proper processing. What is Gets? Gets is an Outbound method of transmission What are Status files or Tickler files? whereby the customer connects to the D&B These contain transaction details like date, SafeTransPort Server to retrieve a file which time, file size, the directory where the file was delivered by D&B. resides etc. Notification emails will be sent in every phase of the file transaction, like on the What is Push? reception of inbound file, delivery of the Push is an Outbound method of transmission outbound file etc. whereby D&B connects to the customer’s FTP Server to post a file for delivery by D&B. D&B SafeTransPort: Frequently Asked Questions Published June 2015 4 of 17 FAQ: Account Maintenance How can I get a User ID? 3. Provide your Current Password and your Creation of new Accounts may be initiated desired New Password. Confirm the through your D&B representative. new password then click on Save to store your changes. Can I share my User ID? D&B SafeTransPort supports multiple unique User IDs for each Account—each person or system accessing an account must have their How do I reset my Password? own User ID. Passwords can be reset at any time via the “Forgot Your Password?” link on the logon Can I add an authorized User ID onto my account? page. Requests to add new User IDs to an existing account may be made via the Support link at What is the criterion for a strong Password? the top of the user interface logon page. Passwords must meet the following minimum How do I activate my User ID? requirements: New users will receive an email with an Minimum length: ten (10) characters activation link to establish their password and Must have at least one of each of the activate access to their account. following: o Upper case alpha character (A-Z) How do I change my Password? o Lower case alpha character (a-z) Passwords can be changed after successfully o numeric character (0-9) logging into your account using the Web o Special character ($, !, -, #, etc.) Interface (https://ftp.dnb.com). Your access will be locked after four failed login attempts 1. Locate the “Preferences” menu at the top May not reuse any of your twelve right corner of your screen and click on previous passwords it. Does my Password expire? 90 day expiration (for logons via the user interface