Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 1 If you would like this report in large print or in a different format, please contact 01482 315761 to talk about your needs If you would like this report in English please telephone 01482 315761 (English) Jeśli chcesz otrzymać raport w języku polskim, zadzwoń pod numer 01482 315761 (Polish) Ja vēlaties šo ziņojumu latviešu valodā, lūdzu, zvaniet pa tālruni 01482 315761 (Latvian) 如果您需要中文报告，请致电01482 315761 (Chinese – simplified) 如果您希望使用中文這份報告，請致電01482 315761 (Chinese – traditional) 如果您希望这份报告在马达林，请致电01482 315761 (Mandarin) (Arabic) إذا كنت ترغب ف الحصول عل هذا التقرير باللغة العربية ، ير ج اﻻتصال بالرقم 01482315761 Если вы хотите получить этот отчет на русском языке, позвоните по телефону 01482 315761 (Russian) Jei norite šio pranešimo lietuvių kalba, skambinkite telefonu 01482 315761 (Lithuanian) Se você deseja este relatório em português ligue para 01482 315761 (Portuguese) Heke hûn vê raporê bi Kurdî dixwazin ji kerema xwe li 01482 315761 telefon bikin (Kurdish) আপনি যনি এই প্রনিবেিি綿 ো廬লা붼 চাি িবে ি붼া কবে 01482 315761 টেনলব াি ক쇁ি (Bengali) Ak chcete túto správu v slovenskom jazyku, zavolajte na telefónne číslo 01482 315761 (Slovak) (Urdu) اگر آپ کو اردو م ی یہ رپورٹ پسند ہ تو براہ کرم 01482315761 ر ٹیلیفون کریں ਜੇ ਤੁਸ Ȃਇਹ ਰਿਪੋਿਟ ਪੰਜਾਬ ਰਿਚ ਚਾਹੁੰਦੇ ਹੋ, ਤਾȂ ਰਿਿਪਾ ਿਿਿੇ 01482 315761 ਤੇ ਫੋਨ ਿਿੋ (Punjabi) (Farsi) اگر این گزارش را به زبان فاریس م خواهید با شمارہ تلفن 01482315761 تماس بگ یی د Wenn Sie diesen Bericht auf Deutsch wünschen, rufen Sie bitte 01482 315761 an (German) Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 2 Table of Contents Executive Summary ................................................................................................................ 4 Background .......................................................................................................................... 12 About the Humber Acute Services Programme .......................................................................................................... 12 How We Have Listened - Methodology ................................................................................ 13 Aims and Objectives .................................................................................................................................................... 13 Approach ..................................................................................................................................................................... 13 Experience and Views Questionnaire ......................................................................................................................... 13 Stakeholder Experience and Views Workshops .......................................................................................................... 15 Learning and adapting our approach .......................................................................................................................... 15 Engagement Reach .............................................................................................................. 17 Questionnaire ............................................................................................................................................................. 17 Workshops .................................................................................................................................................................. 18 Questionnaire Findings......................................................................................................... 19 Workshop Findings ............................................................................................................... 37 Recommendations ............................................................................................................... 44 Next Steps – How your voice will make a difference ............................................................. 46 Appendices .......................................................................................................................... 49 Appendix (i) – Questionnaire ...................................................................................................................................... 50 Appendix (ii) - Demographics of respondents ............................................................................................................ 56 Appendix (iii) – Social Media Reach ............................................................................................................................ 65 Appendix (iv) – Social Media Comments .................................................................................................................... 67 Appendix (v) – Emails received ................................................................................................................................... 68 Appendix (vi) - Open questions coding summaries .................................................................................................... 71 Appendix (vi) – Engagement Review .......................................................................................................................... 82 Appendix (vii) – Workshop: Typical Agenda ............................................................................................................... 88 Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 3 Executive Summary Purpose Ten years from now healthcare across the Humber will look very different. As we design and implement new and better ways of meeting our population’s health and care needs, we want to ensure decisions about what changes to make are informed by what local people have told us matters most to them. The What Matters To You engagement exercise was undertaken to gather the views and perspectives of a range of stakeholders to enable decision-making within the programme to reflect the priorities and preferences of local people. This report provides a summary of the findings of the first round of engagement undertaken between February and May 2021. The Executive Summary provides a brief overview of: • Who took part • What participants told us about their experiences of care • What participants told us matters most to them • A brief analysis of the responses from different cohorts • A summary of next steps The engagement exercise will continue throughout the Humber Acute Services programme and will form an important strand of engagement activity across the programme. Follow-up engagement activity will be undertaken in the coming months to ensure all communities are given the opportunity to get involved. Future engagement work will be targeted towards groups and individuals that are under-represented in this engagement exercise. Regular updates to this report will be provided. Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 4 Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 5 Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 6 Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 7 Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 8 Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 9 Humber Acute Services Programme | What Matters to You Feedback Report | May 2021 | Page 10 Next steps We asked our patients, staff and members of the public what was most important to them when thinking about care in hospital. We asked about what matters most because we want to pay particular attention to the things people have told us are most important when we look at how we might provide services differently in the future. When we compare the different ways of organising our services (known as the options appraisal stage of our change process), we will look to prioritise those options which make the biggest improvements to those areas people have told us matter most. We heard through this engagement that being “seen and treated as quickly as possible” was most important. The feedback so far tells us that we need to pay particular attention to the current challenge of long waiting lists, particularly in those services most adversely affected by the Covid-19 pandemic. We also need our longer-term plans to ensure patients are seen and treated quickly in all services and that we design them in a way that means they can withstand any future shocks. We also heard it was very important that: ✓ you are kept safe and well looked after. ✓ there are enough staff with the right skills and experience. ✓ things go well for you, and you are satisfied with your care. Whilst we received nearly 4000 responses to our survey, the number of responses from some groups and communities was relatively low. We want to gather more feedback from those we have not yet heard from to help us when we come to make decisions. We want to listen more to our population as we continue to develop our possible options for change. We want to understand if peoples’ priorities change when we know more about what the possible changes might be and what that will mean for them. This process of listening will continue throughout our change programme so we can continue to respond to what you are telling us is most important and take these factors into account when designing ways of providing care