TELEGROUP COMPANY PROFILE Communications without boundaries TELEGROUP FACTS ONE OF THE LEADING ICT&ENERGY SOLUTION PROVIDERS ON WESTERN BALKANS MARKET ICT ENERGY EMEA MARKET PRESENCE UNITED KINGDOM BOSNIA SERBIA BULGARIA MONTENEGRO MACEDONIA IRAQ KUWAIT ALGERIA • SOFTWARE DEVELOPMENT IN SERBIA • INTERNET SERVICE PROVIDING IN B&H – TELEKLIK • SYSTEM INTEGRATION AND SALES IN 11 COUNTRIES • BELGRADE – COMPANYʹS HEADQUARTERS SEYCHELLES ANGOLA MISSION | VISION | BUSINESS VALUES Our VISION is to position ourselves among leading ICT & Energy Solution Providers on the EMEA market. Our MISSION is that, by creating and implementing the latest technological solutions, we positively influence the development of our client’s business as well as an increase in overall living standards of the community. INTEGRITY and QUALITY are key terms that describe the VALUES we are advocating for, because only by implementing the highest quality standards, work ethic and personal integrity we can gain the trust and loyalty of our clients. TELEGROUP IN FIGURES TOTAL TURNOVER IN 2011, 2012 & 2013 % SHARE SERVICES/ TECHNOLOGIES FOR 2013 30 Annual turnover in mil. € 25 25 Software Professional &Hardware services 20 16 solutions 15 12% sale 15 Engineering 58% EE 10 4% 5 0 2011 2012 2013 Engineering of ICT EMPLOYEES STRUCTURE infrastructure 13% ≥200 employees Software development > 60% with high education 13% 75% younger than 35 years >600 professional certificates INTEGRATED MANAGEMENT SYSTEM TeleGroup has implemented Integrated Management System Quality Management System ISO 9001:2008 Environmental Management System ISO 14001:2004 Health and Safety Management System OHSAS 18001:2007 Information Security Management System ISO 27001:2005 TeleGroup Beograd TeleGroup Banja Luka TeleGroup Sofija SERVICES Consulting Engineering of infrastructure Telecommunication IT Electro energy Creation of ICT, Multimedia & Security solutions Software engineering Cloud Services (IaaS, PaaS, SaaS) Managed Services & Outsourcing Technical Support 24x7 Project Management DESIGN CONSTRUCTION INFRASTRUCTURAL PROJECT MANAGEMENT ENGINEERING EXPERTISE Telecommunications, IT, Electro Energy Systems LICENCES Licence for design and building of telecommunication systems of local, regional and international importance for operators, railways, airports and enterprise sector issued by relevant Ministries of the Republic of Serbia, Republic of Srpska and Republic of Montenegro. DESIGN AREAS DESIGN TYPES Telecommunications Idea designs IT Feasibility Studies Electro Energy Systems Main designs HVAC Technical control of main BMS designs As - Built designs INFRASTRUCTURE CONSTRUCTION FIXED NETWORKS CONSTRUCTION WORKS o Transport and access networks o Optical metro networks (FTTH / FTTB) o Next Generation Networks (NGN) o Construction and renovation of facilities for housing telecommunication equipment o Delivery and installation of equipment and materials MOBILE NETWORKS CONSTRUCTION WORKS o Transport networks Ethernet/Gigabit Ethernet (6 - 40 GHz / 71-76 GHz / E-band) o Access Networks (3G/LTE) o Construction of base stations (raw land and roof top), installation and commissioning of the equipment (3G/LTE), integration into the existing network operators o Installation of equipment and commissioning of Radio Systems o WiFi and other systems operating in the unlicensed band (3G Load - off) ELECTRO ENERGY INFRASTRUCTURE CONSTRUCTION WORKS o Transmission lines and substations, voltage level up to 35kV o Electrical access network and pole mounted substations o Construction of ADSS network o Construction of public lighting o Reconstruction and adaptation of electrical systems o Monitoring and control systems for electricity networks (SCADA) DATA CENTER CONSTRUCTION o Construction, refurbishment and adaptation of Data Centres o Video surveillance, Access Control, Fire Protection and Intrusion prevention systems implementation o Air conditioning systems o Electroenergy o Building Management System SERVICES o Servers and Storage Systems o Cloud Backup delivery o Secure Online Backup o Installation works and o Group Management Package Commissioning Systems o PCʹs hosted in the computer cloud o Surveillance and Managing Data o Business Telephony (VoIP) Centers Software o Hosting a Call and/or Contact Center o Dedicated hosting o Hosting Microsoft SharePoint Service, o Virtual servers infrastructure Exchange e-mail Server o Software as a Service (SaaS) o Hosting domain environments and video o Disaster Recovery surveillance services RESOURCES 80 EMPLOYEES IN ENGINEERING DIVISION 5 certificated Project Managers 13 engineers with a Project Management license 10 engineers from various technological backgrounds 42 technicians 10 Technicians certified for work-at-height EQUIPMENT The latest machinery, equipment, instruments and tools for quality service providing in segments of building of infrastructure, measuring, examining and commissioning ONE STOP ICT SHOP ICT SOLUTIONS & PRODUCTS UNIFIED COMMUNICATIONS & COLLABORATION IP telephone systems Telecom Expense Management Applications for Unified Audio and video conference communications & Collaboration systems Voice as a service and SIP IP Critical Communications Systems terminals Functional Radio Systems IP Centrex Satellite systems COMMUNICATIONS WITHOUT BOUNDARIES IT SOLUTIONS Network solutions Solutions for multimedia services IP MPLS M2M solutions (mPayment, Data centers mHealth, mTicketing) Server systems and virtualization Enterprise Mobility Solutions Storage systems Technical Security Systems Video surveillance Data and network security Fireproof protection solutions Intrusion protection Software solutions Access control Voice, video, SMS, Social media Situation Management Software recording solutions Passive equipment and materials ONE STOP IT SHOP GLOBAL PARTNERS UNIFIED COMMUNICATIONS & IT WHERE ARE WE HEADING TO? IT SECURITY VIDEO SOLUTIONS & DIGITAL TV SOFTWARE ENGINEERING CLOUD SERVICES WE CREATE SOFTWARE THAT FITS YOUR NEEDS SOFTWARE ENGINEERING TeleGroup development & services CREATIVE SERVICES End users demands & needs Third party software analysis customization Software application development Quality Assurance Web, Desktop, Android, iOS Maintenance Software solutions design Professional trainings Implementation Software as a Service (SaaS) STRATEGIC PLATFORMS o Java SE, Java EE o Android o Objective-C o PHP o HTML5 o SVG o Microsoft.NET OUR DEVELOPMENT SOFTWARE SOLUTIONS Mobile payment application iOS, Android, SMS, USSD Mobile system of health protection and surveillance which enables simple and easy update of different mHealth medical parameters, regardless of the location or activity of the end users Widgets – applications for Set – top – Boxes Twitter, Facebook, Youtube, Weather forecast Call Center Application developed and adapted to business processes of every single end user OUR DEVELOPMENT SOFTWARE SOLUTIONS Warehouse Management System Solution for managing and automation of agricultural production processes intended for agricultural companies and farms Analysis, planning and agricultural landholding management intended for municipalities WHY TELEGROUP SOLUTIONS? 100% LOCAL DEVELOPMENT o o FAST AND EASY ADAPTION TO BUSINESS o HIGH QUALITY PROCESSES OF EVERY SINGLE END USER o LEADER IN NEW STANDARD DEVELOPMENT o LOCAL SUPPORT o OPTIMAL PRICES CUSTOMER CARE 24X7 PROFESSIONAL SERVICES SERVICES PRE-SALES IMPLEMENTATION 3.5G WWAN/WLANPOST-SALES For the field workforce Analysis of user’s Provisioning + set-up Provisioning + set-up with existing ICT with pre-prepared pre-prepared parameters infrastructure parameters Data Migration Possibility for Data Migration Infrastructural and improvement Infrastructural and applicative integration assessment applicative integration Security and access Data migration plan Security and access services definition Business processes services definition Testing Consulting Testing Different cloud services Specific requirements Cloud services integration adaptation integration On site and remote support Idea design CUSTOMER CARE 24X7 Laboratory testing On site incidental maintenance Equipment installation & Remote support commissioning Help desk Hardware support Network monitoring Software support Performance Reporting System Preventive maintenance Trainings Custom SLAs to suit your requirements Fully vetted & qualified engineers Guaranteed response times FREE Initial Consultation MANAGED SERVICES & OUTSOURCING PRE-SALES MANAGED SERVICES OUTSOURCING Network Managed Services ICT systems management ICT Managed services and maintenance ICT Service Management Software applications (IT.SM) development and 24x7 Monitoring & Help Desk maintenance On – site services Quality assurance with ICT systems management guaranteed SLA and maintenance, guaranteed 24x7 Monitoring & Help Desk SLA 3 WAYS TO CONTACT TECH SUPPORT Call Center +381 11 3081999 [email protected] http://helpdesk.telegroup-ltd.com Contact with the INTERVENTION PROCEDURE responsible Technical Support Starting engineer Service center Intervention report On duty Intervention Responsetime Engineer report & technical level of a fault Service Center On – site On – site consulting intervention and/or team Remote support Recovery work in progress Mutual work Completing Recovery Recovery time System recovery Intervention report SOFWARE DEVELOPMENT INTEGRATION ICT ENGINEERING SELECTED REGIONAL REFERENCES SOFTWARE ENGINEERING