S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation 1 System of Assisting Residents And Tourists through Helpline Information SARATHI (English) Pimpri Chinchwad Municipal Corporation Pimpri - 411 018 Maharashtra SARATHI Pimpri Chinchwad Municipal Corporation, Pimpri - 411 018 2 S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation Pimpri Chinchwad Municipal Corporation - Ward wise Map - Ward Municipal Corporation Pimpri Chinchwad SARATHI Pimpri Chinchwad Municipal Corporation, Pimpri - 411 018 S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation 3 New Ways... Pimpri Chinchwad Municipal Corporation is committed to provide basic amenities and ensure the welfare of its citizens. The rapid growth of the city is a big challenge to meet this objective. Many people are usually not aware of the functioning and activities of various departments of the corporation as well as the procedures for submitting applications. The administration also has to spend a lot of time in answering queries and providing information. SARATHI is an initiative which provides this information in the form of Frequently Asked Questions (FAQs) through multiple channels i.e. book, PROLOGUE website, mobile app, e-book & pdf book. In addition an interactive platform in the form of a helpline has been started to answer the queries, aid grievance redressal and guide the citizens when needed. SARATHI will enable the citizens of Pimpri Chinchwad to seek information easily which will save their precious time. I am sure SARATHI will play a key role in empowering the citizens for taking decisions and actions for their own welfare. I support this initiative wholeheartedly. I appreciate the efforts taken by the officers of PCMC to start this innovative channel of communication for the benefit of the society. SARATHI was launched on 15th August 2013 on the occasion of Independence Day in Marathi language. I am very happy that PCMC is now launching the English version of SARATHI on the occasion of Republic Day! This would surely benefit the cosmopolitan population of the upcoming IT city of Pimpri Chinchwad. My best wishes for this endeavor! Mohini Lande Mayor, Pimpri Chinchwad Municipal Corporation 26th January 2014 SARATHI Pimpri Chinchwad Municipal Corporation, Pimpri - 411 018 4 S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation P.C.M.C. in Nutshell 1 Establishment of Municipal Corporation : 11th October 1982 2 Area : 177 Sq. Km. 3 Population (Census 2011) : 17,27,629 4 Population Density : 9770 per Sq Km 5 Number of Villages within Municipal Corporation : 30 6 Rivers flowing through the City : Pavana, Indrayani, Mula 7 Number of Wards : 64 8 Number of Corporators : Total Members 133 Elected Members 128 Nominated Members 5 9 Municipal Corporation Officers and Employees : Total 7575 Class A 93 Class B 200 Class C 2980 Class D 4302 10 Budget 2013 -14 : Income Rs. 2024,13,94,400/- Expenditure Rs. 2021,75,67,100/- SARATHI Pimpri Chinchwad Municipal Corporation, Pimpri - 411 018 S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation 5 TWO STEPS AHEAD… Pimpri Chinchwad is the fastest growing city of Maharashtra state which itself is experiencing rapid urbanization. PCMC faces the challenge of providing the basic amenities to the citizens of this fast growing city. It has been noted that people spend a lot of time when they visit government offices to seek information, submit applications, register complaint etc. The administration too has to cope with the overload of demand for information and grievance redressal. It was realized that there is a need of a mechanism which would spare the precious time of the administration spent in answering queries and at the same time satisfy the information needs of the community. PREFACE With this background the necessary information of all the departments of PCMC was collected and presented in the form of FAQs which were published in the book – SARATHI (System of Assisting Residents And Tourists through Helpline Information). With the use of Information Technology SARATHI has also been made available on website, mobile app, e-book & pdf book. The citizens can also access the information and register their complaints through the helpline (8888006666). SARATHI was launched to provide the citizens with these multiple channels of communication which will connect the citizens with the city managers effectively. I am very happy that PCMC launched this innovative step of SARATHI on 15th August 2013 and in a short span of 5 months, SARATHI has become immensely popular with a total of 78,241 citizens having benefitted from this initiative. It is a momentous occasion to launch the English version of SARATHI on the occasion of the Republic Day, 26th January 2014. I am thankful to the Mayor and other office bearers of the Municipal Corporation for providing invaluable guidance and support for this initiative. I acknowledge the hard work which all the HODs have put in to provide complete and up to date information which is presented to the citizens through multiple channels of SARATHI. Dr. Shrikar Pardeshi Commissioner, Pimpri Chinchwad Municipal Corporation SARATHI th 26 January 2014 Pimpri Chinchwad Municipal Corporation, Pimpri - 411 018 6 S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation GUIDANCE Hon. Mohinitai Lande Hon. Sharad alias Raju Misal Hon. Navnath Jagtap Mayor Dy. Mayor Chairman Standing Committee Hon. Vaishalitai Javalkar Hon. Shubhangitai Londhe Chairman Chairman, Women & Child Law Committee Welfare Committee Hon. Ashatai Supe Hon. Ramdas Bokad Chairman, City Improvement Chairman Committee Sports Committee SARATHI Pimpri Chinchwad Municipal Corporation, Pimpri - 411 018 S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation 7 GUIDANCE Hon. Mangalatai Kadam Hon. Vinod Nadhe Hon. Appa alias Leader of House & Leader of Opposition Shrirang Barne Party Leader NCP Group Leader Shivsena-RPI Hon. Varshatai Madigeri Hon. Anant Korhale Group Leader, BJP Group Leader MNS Hon. Suresh Mhetre Hon. Fazal Shaikh Group Leader, NCP promoted Chairman, School Board Independents' Alliance SARATHI Pimpri Chinchwad Municipal Corporation, Pimpri - 411 018 8 S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation SUPPORT Editor Dr. Shrikar Pardeshi (IAS) Commissioner, Pimpri Chinchwad Municipal Corporation Editing Support : Heads of Departments Pimpri Chinchwad Municipal Corporation, Pimpri - 411018 Information Collation : Nilkanth Poman (E-Governance Officer) Front Page Layout : Thomas Naronha (Wireless in - charge) Nayan Barahate, Nanded Sudhir Borade Cell : 9422170623 Collation Support : Translator : Smt. Vandana Kulkarni Dilip Jokhe Amit Talathi Dr. Kiran Kulkarni Amol Deshpande Raj Verma Printing : Rohit Khirapate Srujan Communications, Ms. Bilva Dev Nanded. Ph : 02462 - 239843 Proof Reading : Publisher : Vyankatesh Choudhari, Nanded Dr. Uday Tekale Asst Commissioner, First Print : General Administration 26th January 2014 Pimpri Chinchwad Municipal Corporation SARATHI Pimpri Chinchwad Municipal Corporation, Pimpri - 411 018 S ystem of A ssisting R esidents A nd T ourists through H elpline I nformation 9 Sr.No. Department Name Page Number 1. Property Tax .......................................................................................................................................... 11 2. Water Supply ........................................................................................................................................ 16 3. Sewerage .................................................................................................................................................. 18 4. Building Permission ....................................................................................................................... 21 5. Town Planning & Development ....................................................................................... 25 6. Unauthorized Constructions ............................................................................................... 33 7. Health ........................................................................................................................................................... 36 8. Garden ......................................................................................................................................................... 38 9. Electrical ................................................................................................................................................... 43 10. Civil ................................................................................................................................................................... 45 11. Local Body tax (LBT) ..................................................................................................................... 47 12. Transportation .................................................................................................................................... 50 13. Sky Sign ........................................................................................................................................................ 53 INDEX 14. Medical ....................................................................................................................................................... 56 15. Primary Education .........................................................................................................................