Five Nations Passport Group 2011 Conference Participants Australia Ms. Penny Williams Executive Director Assistant Secretary Mr. Mauro Kolobaric Passport Client Service Branch Ms. Felicity Volk Director, Communications Unit Regional Director Mr. John Watt Queensland/Northern Territory Executive Officer, Passport Ms. Janine McLennan Strategy, Policy and Coordination (Promising officer) Section Canada Ms Christine Desloges Chief Executive Officer Mr. Lu Fernandes Director General, Security Bureau Mr. Steven Risseeuw Chief Operating Officer, Operations Ms. Joanne St-Amour Director, Communications Ms. Renee-Paule Fradette Senior Advisor, Legislative Affairs Ms. Christine Dupont Director, Entitlement (Promising officer) Ms. Diane Collins Conference coordinator Director General, Business Mr. Charles Richer Information and Technology Bureau Mr. Malcolm Eales Director, Intelligence Division Ms. Stephanie Black Advisor, Communications Regional Directors Ms. Ginette Ethier Director Central Operations Mr. Michael O’Byrne Director Ontario Operations Mr. David Glos Director Western Operations Ms. Judith Malka Director Functional Services Ms. Martine Lallouz Director Strategic Operations A/Senior Director Strategic Mr. Jean-Pierre Lamarche Initiatives Ms. Jackie Johnson Manager, Halifax Passport Office Ireland Head of Passport Services Mr. Ray Devine Department of Foreign Affairs Mr. Ray Bassett Ambassador to Canada New Zealand General Manager, Passports, Service Mr. David Philp Delivery & Operations Branch Manager, Policy Regulatory and Ms. Joy McDowall Ethnic Affairs Branch Manager, Integrity Services, Service Ms. Sue Boland Delivery and Operations Branch Operations Manager, Passports, Ms. Helen Jamison Service Delivery and Operations Branch United Kingdom Mr. Paul Pugh Executive Director of Operations Ms. Susan Caldwell Director, Strategy Development Mr. Adam Simpson Project Manager (Promising officer) Identity and Passport Service United States Managing Director for Issuance Ms. Florence Fultz Operations, Passport Services Director International Affairs, Mr. Mike Holly Passport Services Mr. Darryl Brile Assistant Director (Promising officer) National Passport Center .