GRAND HYATT SHANGHAI No Challenge is Too Great! RICHARD GREAVES takes the helm as General Manager, Grand Hyatt Shanghai at an interesting time in the hotel’s history. His mandate is to take this iconic hotel that much closer to the heart of a growing discerning luxury leisure and M.I.C.E market. ottom line is you have to fight for market share today far harder than we ever had to, “says Richard Greaves, the personable General Manager of the Grand Hyatt, Shanghai. Ever the gentleman, Greaves is no stranger to tough competition. His mettle tried and tested in far tougher waters, he knows a good fight when he sees one. “The simple fact is that the consumer has wider choice. More hotels are joining the luxury segment and thanks to the Internet the market is growing in sophis- tication. Today’s guest is more selective Richard Greaves: “Competition in the luxury hotel segment is at fever than ever and has every right to be. So, pitch with every aspect of hospitality coming under intense scrutiny by the while it is clear as day, this direction the increasingly aware guest. There is no room for complacency if you wish to market is heading in, it is up to the best stay a market leader.” of us (hospitality trade) to compete.” ating authentic emotional connections” simple.” Path Ahead explains Greaves. “Teamwork is the cohesive answer “To achieve this in this competitive Next Step Up simply because today, a hotel cannot day, you have to inspire, motivate and Grand Hyatt Shanghai is a landmark afford to exceed expectations in patches. retain good, passionate people and you five-star address in the centre of Lujiazui There has to be uniformity in quality can’t just do it by throwing more money business and financial area, and crowns simply because the guest is looking for a at quality people, simply because it isn’t the prestigious 88-storey Jinmao Tower holistic experience. To do this, you need the right way and good people are moti- right in the heart of Shanghai. to offer competitive quality across all key vated by factors more than just money.” Occupying the 53rd to 87th floors, areas of service from check-in to check- “Just as you have to create a magical Grand Hyatt Shanghai features 555 out. You have to provide guests with that or unforgettable experience for the guest rooms surrounding a spectacular 33-sto- ‘wow’ factor across all your offerings be to want to return or recommend your rey atrium. it at your restaurants, lounges, bars, room hotel, you’ve got to create a progressive, It also boasts 11 restaurants and bars, service, spa, pool facilities etc. Moreover, warm, enjoyable, prospective platform including Club Jin Mao Shanghainese you have to serve up all this with human for your staff to enjoy. The happier the restaurant, award-winning dining destina- care, engaging with the guests and cre- staff, the more satisfied the guest, it’s that tion ON56, and Cloud 9 Sky Lounge, one of Shanghai’s finest bars with spectacular tion is provided at the top of the hotel, guests expect. Today’s guests appreciate stunning views of the Shanghai Bund and ideal for business travellers seeking an the one-stop-shop offering, a hotel that Pudong skyline from 53rd to 87th floors. even higher level of personalised service. appeals to different tastes and offers “We are a favourite with the M.I.C.E “It is all about keeping your guests a variety of experiences both day and market thanks to our extensive event comfortable and satisfying their needs. night. and conference facilities which include If this means putting on the table a little “Our dining options include Canton a Grand Ballroom for 1,200 people, a extra, then it is worth doing if you are in restaurant, ON56 (a collection of eateries Crystal Ballroom and 13 meeting rooms. this business for the long haul.” on level 56 featuring Kobachi Japanese Club Oasis features a spa, health club An all-day concierge is provided to restaurant; Cucina, an Italian restaurant and Sky Pool on the 57th floor,” says guests that can also enjoy complimentary serving brick-oven pizzas; The Grill, Greaves, adding that the luxury leisure continental breakfast, evening cocktails offering the freshest seafood and succu- market too favours this iconic hotel. served with deluxe hors d’oeurves, and lent prime-grade meats; Patio, a lounge “Located in the prosperous Pudong coffee and tea in the comfort of the pri- at the base of the 33-storey atrium; and business and entertainment district, we vate two-storey Bund View Grand Club Wine Bar, offering the most extensive are just ten minutes from The Bund Lounge. An executive boardroom is wine selection in town). and Yuyuan Gardens, approximately 30 available for Grand Club guests. “Popular with our guests is our Sky minutes’ drive from Shanghai Hongqiao Located on lobby level 54, the hotel’s Lounge Cloud 9, on the 87th floor; Piano International Airport and 45 minutes Business Centre provides a full range Bar located on level 53, offering breath- from Pudong International Airport. of office equipment and confidential taking views of the city; Grand Cafe, a “We offer guests the whole package, secretarial services, such as translation, 24-hour restaurant with buffets; Food including dramatic architecture, inno- printing and parcel wrapping. Live, a food court with five Asian and vative dining options, state-of-the-art To wind down after a day of hectic Western counters and a casual Chinese technology, spa and fitness centers and business dealings, the business traveller restaurant; and Club Jin Mao located on comprehensive business and meeting can appreciate Grand Hyatt’s fitness and the 86th floor all of which are catered by facilities appropriate for corporate meet- recreational facilities that are located on tried and tested, award-winning chefs ings and social gatherings of all sizes. level 57, namely Club Oasis. In addition that masterfully cater to a wide range of to comprehensive health club facilities tastes. Comfort First and spa treatments, guests can enjoy “This hotel has a loyal market and “Unique about our hotel is the fact swimming in the Sky Pool while enjoy- it is for us to continue to improve and that our spacious rooms overlook the ing the breathtaking panorama of the exceed the expectations of our customers. picturesque skyline of beautiful Shanghai Shanghai skyline. With full faith in my team, I have every and feature contemporary art deco touch- confidence that we will rise to every es combined with traditional Chinese Gastronomic Delights challenge and strive to do better than our imagery,” says Greaves. “We offer the business traveller an best. No challenge is too great. That’s the The hotel has seventeen Grand Suites, extensive selection of restaurants and Hyatt spirit,” concludes Greaves. seventeen Grand Riverview Suites, eight bars to enjoy and entertain in,” says Diplomat Suites, two Presidential Suites Greaves. For additional information and one Chairman Suite. “While we don’t aim to be every- please visit Exclusive Grand Club accommoda- thing to everybody, we know what our www.shanghai.grand.hyatt.com.