GLOBALink Voice Services Operating Procedures Handbook 2551 Riva Road Annapolis, MD 21401-7435 U.S.A. 13393 Rev. X March 28, 2014 GLOBALink Voice Services Operating Procedures Handbook Change Log Date Rev Action/Preparer November 4, 1991 - Original Issue June 17, 1992 A ECN 00208/J.B. Metzger August 12, 1993 B ECN 1165/J.B. Metzger ECN 1375/J.B. Metzger February 2, 1994 C ECN 1895/J.B. Metzger August 26, 1994 D ECN 2455/J.B. Metzger April 17, 1996 E ECN 3602/J.B. Metzger April 24, 1996 F ECN 3620/J.B. Metzger May 7, 1997 G ECN 3637/J.B. Metzger Sept 23, 1997 H ECN 4386/J.B. Metzger January 9, 1998 I ECN 4555/J.B. Metzger September 17, 1998 J ECN 4955/J.B. Metzger April 25, 2000 K SPCR 34446/A. Stutz September 6, 2001 L SPCR 38297/A. Stutz June 20, 2003 M SPCR 47626/B. Kauffman September 22, 2004 N SPCR 54809/A. Stutz June 1, 2005 O SPCR 56592/B. Kauffman June 17, 2005 P SPCR 56873/B. Kauffman Septemver 11, 2006 Q SPCR 59643/B. Kauffman September 27, 2006 R SPCR 59705/B. Kauffman April 18, 2007 S SPCR 60607/B. Kauffman May 18, 2009 T AVIAS00003082/B. Kauffman July 8, 2010 U AVIAS00003117/B. Kauffman March 26, 2012 V AVIAS00003185/B. Kauffman April 15, 2013 W AVIAS00003223/B. Kauffman March 28, 2014 X B. Kauffman NOTICE: A current copy of this manual can also be obtained from the Rockwell Collins website: (www.arinc.com.) Note: Jeppesen maps are not provided in this document, but may be downloaded separately. © Rockwell Collins, 2014. All rights reserved. March 28, 2014 13393 Rev. X GLOBALink Voice Services Operating Procedures Handbook Contents Table of Contents 1 Scope .................................................................................................................................... 1-1 1.1 Identification ........................................................................................................................................... 1-1 1.2 Description of Service ............................................................................................................................. 1-1 1.2.1 International Air/Ground Voice Service ............................................................................................. 1-1 1.2.2 Domestic Air/Ground Voice Service .................................................................................................. 1-2 1.3 Communications Centers ........................................................................................................................ 1-2 1.4 Message Formats ..................................................................................................................................... 1-2 1.5 Charging Contacts ................................................................................................................................... 1-3 1.6 Document Overview................................................................................................................................ 1-3 1.7 Acronym List ........................................................................................................................................... 1-4 2 Air/Ground Communications Procedures ....................................................................... 2-1 2.1 General Description ................................................................................................................................. 2-1 2.1.1 International Service ........................................................................................................................... 2-1 2.1.2 Domestic Service ................................................................................................................................ 2-1 2.2 International and Domestic Operations ................................................................................................... 2-1 2.2.2 Domestic Operations........................................................................................................................... 2-3 2.3 International and Domestic Procedures ................................................................................................... 2-4 2.4 VHF Direct Access Service ..................................................................................................................... 2-5 2.4.1 VHF Direct Access Procedures .......................................................................................................... 2-5 2.4.2 When Direct Access Login Sequence is Complete ............................................................................. 2-6 2.4.3 Standards for Use ................................................................................................................................ 2-6 2.5 VHF Direct Dial Press to Talk (PRESTO) Service ................................................................................. 2-6 2.5.1 Direct Dial PRESTO Procedures ........................................................................................................ 2-7 2.6 SATCOM Voice Procedures ................................................................................................................... 2-8 2.6.1 Air/Ground Calling Procedures .......................................................................................................... 2-8 2.6.2 Ground/Air Calling Procedures .......................................................................................................... 2-8 2.7 Communications Trouble Reporting ....................................................................................................... 2-8 3 Phone Patch Procedures .................................................................................................... 3-1 3.1 General .................................................................................................................................................... 3-1 3.2 Phone Patch Connections ........................................................................................................................ 3-1 3.3 Phone Patch Authorization ...................................................................................................................... 3-1 3.4 Phone Patch Authorization – Verification and Changes ......................................................................... 3-2 3.5 Phone Patch Operation ............................................................................................................................ 3-2 3.5.1 Background Noise Affects Patches ..................................................................................................... 3-2 3.6 Ground/Air Connection Procedures ........................................................................................................ 3-2 4 Long Distance Operational Control Facility ................................................................... 4-1 4.1 General .................................................................................................................................................... 4-1 4.2 LDOC Operation ..................................................................................................................................... 4-1 4.2.1 Service Areas ...................................................................................................................................... 4-1 5 Selective Calling System (SELCAL) ................................................................................. 5-1 5.1 Description of Service ............................................................................................................................. 5-1 5.2 Operation ................................................................................................................................................. 5-1 5.3 SELCAL Tones ....................................................................................................................................... 5-1 March 28, 2014 13393 Rev. W iii Contents GLOBALink Voice Services Operating Procedures Handbook 6 Permissible Communications ............................................................................................ 6-1 7 Communications Records .................................................................................................. 7-1 8 Appendix A Standard Message Text Identifiers ............................................................. 8-1 A.1 Standard Message Identifier (SMI) ..................................................................................................... 8-1 A.2 Text Element Identifier (TEI) ................................................................................................................ 8-1 A.3 Message Examples ................................................................................................................................... 8-2 9 Appendix B Contact Information ..................................................................................... 9-1 B.1 NYC and SFO Communications Centers – Radio Operations 24 X 7 ........................................ 9-1 B.2 Administrative Numbers - Normal Business Hours (0730-1630 local time) ............................................... 9-1 B.3 Rockwell Collins Web Site ......................................................................................................................... 9-2 10 Appendix C LDOC Frequencies ................................................................................ 10-1 11 Appendix D North Atlantic HF SSB Families ..........................................................