Tenor® AS VoIP MultiPath/Gatew ay Switch Product Guide P/N 480-0059-00-10 Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP, VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trademarks of Quintum Technologies, Inc. Table of Contents About this Guide What’s included? . 1-2 Typographical Conventions . 1-3 Product Guide Conventions . 1-3 Finding Help. 1-4 Chapter 1: Overview What is the Tenor AS?. 1-2 Features. 1-4 Unique Design . 1-4 State-of-the-Art GUI Configuration and Network Management . 1-4 Easy Connect to Console . 1-4 Powerful System Monitoring . 1-4 Capabilities . 1-5 SelectNet™ Technology Safety Net . 1-5 PacketSaver™ reduces bandwidth consumption . 1-5 Virtual Tie Trunk. 1-5 SNMP Support . 1-6 Call Detail Recording . 1-6 IVR/RADIUS Support . 1-6 NATAccess™. 1-6 Dynamic Call Routing . 1-7 Tenor AS Call Paths . 1-8 Tenor MultiPath Switch (ASM200 and ASM400) Configuration. 1-8 Tenor VoIP Gateway (ASG200 and ASG400) Configuration. 1-10 Advanced Features/Capabilities . 1-11 Call Management. 1-11 Dial Plan Options . 1-11 H.323 Gatekeeper Services. 1-12 SIP User Agent . 1-14 Chapter 2: Hardware Components Hardware Description . 2-2 Front Panel Connections and Reset Options. 2-2 Back Panel. 2-4 Cables. 2-8 P/N 480-0059-00-10 TOC-1 RJ-11 Cables (for ASM200, ASG200) . 2-8 RJ-11 Splitter Cable (for ASM400 and ASG400). 2-10 RJ-45 Cables . 2-11 DB-9 Serial RS-232 Cable . 2-12 Specifications. 2-13 Voice/Fax . 2-13 PSTN/PBX Connections . 2-13 LAN Connection. 2-13 Physical . 2-13 Electrical . 2-13 Environmental . 2-13 Chapter 3: Installation/Basic Troubleshooting Installation . 3-2 Pre-Installation Guidelines . 3-2 Inspect Package Contents . 3-2 Connect to Phone/FXS Interface . 3-3 Connect to Line/FXO Interface . 3-4 Connect to Ethernet LAN . 3-5 Connect to PC Console . 3-6 Install Supplemental Ground Safety Cable (if required) . 3-7 Power up the System. 3-8 Assign IP address . 3-9 Change IP Address . 3-10 Getting Started with Configuration/Making the First Call . 3-13 Load Software Upgrade. 3-15 Common Symptoms/Problems . 3-16 Chapter 4: Advanced Topic: View Call Detail Records What is a CDR? . 4-2 Establish connection between Tenor AS and CDR Server . 4-3 Configure Tenor AS for connection to CDR Server . 4-3 Setup CDR Server and assign password . 4-4 Change CDR Password. 4-5 Tenor AS Establishes Connection with CDR Server . 4-5 CDR Server Establishes Connection with Tenor AS . 4-5 CDR Output . 4-6 Sample Record for Standard and Extended CDR Format 0, 1, 100, 101 . 4-6 Sample Record for Extended Tenor AS CDR Format 3, 4, 103, 104: . 4-10 Chapter 5: Advanced Topic: Diagnostics/Maintenance Monitor LEDs . 5-2 P/N 480-0059-00-10 TOC-2 Monitor Alarms. 5-2 How to Read Alarms . 5-2 Valid Alarms. ..