Parks, Forestry & Recreation WADING POOL MANUAL Welcome to the City of Toronto Staff Team ............................................................................................................ 5 PARKS, FORESTRY & RECREATION VISION AND MISSION ....................................................................... 5 Contact Numbers and Pool Locations ...................................................................................................................... 6 Etobicoke York District Locations and Contacts ..................................................................................................... 8 North York District Locations and Contacts ............................................................................................................ 9 Scarborough District Locations and Contacts .......................................................................................................... 9 Toronto & East York District Wading Pool Locations .......................................................................................... 10 Section 1 Customer Service ........................................................................................................................... 13 1.1 The Golden Rules of Customer Service ......................................................................................... 13 1.2 Responding to Customer Complaints ............................................................................................. 14 Section 2 Responsibilities .............................................................................................................................. 15 2.1 Wading Pool Attendant Responsibilities ........................................................................................ 15 2.2 Code of Conduct ............................................................................................................................ 16 2.3 Wading Pool Rules (to be enforced by attendant) .......................................................................... 16 2.4 Staff Evaluations ............................................................................................................................ 17 2.5 Staff Discipline ............................................................................................................................... 17 Section 3 Emergency Procedures and Incident Response Plans .................................................................... 18 3.1 Clearing the Pool Response Plan .................................................................................................... 18 3.2 Minor Emergency Response Plan................................................................................................... 18 3.3 Participant Minor Injury/Incident Report ....................................................................................... 18 3.4 Major Emergency Response Plan ................................................................................................... 18 3.5 Major Emergency Report ............................................................................................................... 19 3.6 Missing Person Response Plan ....................................................................................................... 20 3.7 Theft and Vandalism Response Plan .............................................................................................. 20 3.8 Lost and Found Response Plan ....................................................................................................... 20 3.9 Topless Bather Response Plan........................................................................................................ 21 3.10 Patron Transportation Response Plan ............................................................................................. 21 3.11 Workplace Violence Response Plan ............................................................................................... 21 Section 4 Daily Procedures and Maintenance ................................................................................................ 22 4.1 Opening the Wading Pool .............................................................................................................. 22 4.2 Closing the Wading Pool ................................................................................................................ 23 4.3 Telephone Procedures .................................................................................................................... 23 4.4 Weather Conditions ........................................................................................................................ 23 4.5 Cleaning the Wading Pool and Surrounding Area .......................................................................... 24 4.6 Filling the Wading Pool ................................................................................................................. 25 4.7 Section 86 Occupational Health & Safety ...................................................................................... 25 4.8 WHMIS & Safety Equipment ......................................................................................................... 25 4.9 Confined Spaces ............................................................................................................................. 25 4.10 Use of Protective Equipment and Protective Clothing ................................................................... 26 4.11 Adding Granular Chlorine (HTH) .................................................................................................. 27 4.12 Handling of Granular Chlorine ....................................................................................................... 27 4.13 Testing for Chlorine and pH ........................................................................................................... 28 4.14 Water Clarity .................................................................................................................................. 29 4.15 Contamination of the Pool & Pool Foulings ................................................................................... 29 3 WADING POOL MANUAL Section 5 Human Resources & Administration ............................................................................................. 30 5.1 Pay Procedures and Hours of Employment .................................................................................... 30 5.2 Wading Pool Daily Logs ................................................................................................................ 30 5.3 Staff Sign In & Out Procedures ...................................................................................................... 31 5.4 Finding a Replacement to Work Your Shift ................................................................................... 31 5.5 Staff Illness and Absenteeism ........................................................................................................ 31 5.6 Uniforms ........................................................................................................................................ 31 5.7 Staff Injury at Work ....................................................................................................................... 32 5.8 Sun Safety ...................................................................................................................................... 32 5.9 Conflict of Interest in the Workplace Policy .................................................................................. 32 5.10 Fraud Policy ................................................................................................................................... 33 Section 6 Administrative Forms ..................................................................................................................... 35 6.1 What to do if…. A staff member is injured at work ....................................................................... 35 6.2 Staff Injury Checklist ...................................................................................................................... 36 6.3 Fax Cover Sheet – Accident / Incident Reporting .......................................................................... 37 6.4 Supervisor’s Report of Injury / Accident ....................................................................................... 38 6.5 Worker’s Report of Injury / Disease .............................................................................................. 42 6.6 Health Professional’s Report of Worker’s Function – Local 79 .................................................... 46 6.7 Child Abuse Reporting Forms ........................................................................................................ 47 6.8 Major Emergency Report ............................................................................................................... 54 6.9 Minor Injury / Incident Report ....................................................................................................... 59 6.10 Aquatic Shift Change Form ............................................................................................................ 61 6.11 Performance Appraisals ................................................................................................................. 62 6.12 Band Aid Request & Minor Treatments Form ..............................................................................