aka ‘The Orange Rag’ Top stories in this issue… Travers signs up with CheckRecipient p.3 Thomson Reuters Legal to hot desk in new Canary Wharf office p.5 Norton Rose Fulbright: SAP – bold or bat crazy? p.7 Lloyds Banking Group’s group GC Kate Cheetham talks tech p.12 Barclays on innovation, collaboration, and plain old conversation p.13 Dentons trials However, for reasons of convenience, cost, and resources, the vast majority of law firms still operate an NetDocuments & optimistic security model, whereby documents are often restricted but the default position is that they are accessible pessimistic security across the firm. Henri told Legal IT Insider: “There is a push within model the firm for a completely pessimistic security model; it’s what clients expect. The business gets it but of course some parts Dentons is set to launch a proof of concept of of the business are resisting it because it limits your ability to NetDocuments’ cloud-based document management share knowledge and content. Firms have invested heavily system, as the 7,300-lawyer firm also moves closer in search but what is a search if everything is locked down?” to locking down its files to all but those immediately Dentons is currently trialling a pessimistic security involved in its matters. model in Germany and Henri added: “Whatever solution Dentons is a long term iManage client but, as we go with, whether it be iManage or NetDocuments, it will part of a five-year plan put in place by global chief most likely be under a pessimistic security model. information officer Marcel Henri in, will review its DMS “One scenario we have discussed is to draw a line and knowledge management arrangements in two years’ in the sand and say that, from a given date, we will apply a time. pessimistic security model and lock things down. In order to Henri told Legal IT Insider: “We have been in be able to share best practice and model documents, you are discussions with NetDocuments for some time and are going to have to put more effort in the qualification of those planning to launch a proof of concept before the end of documents and you are going to have to clean them and this year within a reasonably self-contained area in Asia. profile them, which is an extra workload.” “We have agreed with iManage to do a similar The decision follows recent high profile security proof of concept with the latest iManage. Both will be breaches and leaks such as the Panama Papers. Henri said: run in greenfield sites so we are comparing like for like.” “In light of the many recent security breaches that have made Henri added: “We will be reviewing our document the headlines, I simply don’t think firms will have a choice.” management system and knowledge management tools in a couple of years’ time, so we won’t be making any big decisions immediately but I have to do my research DAC Beachcroft at a good time.” The trial comes as Dentons also moves closer to a selects OnePlace pessimistic security model, under which documents are only accessible by staff who are granted access by the firm. DAC Beachcroft will in November roll out Salesforce- Fears over security, particularly sophisticated based client relationship management system OnePlace phishing attacks, where a hacker tricks staff into to 200 users as part of a pilot that looks likely to be handing over confidential login details and assumes implemented across the 2,200-staff firm next year. their privileges, have led a number of firms to discuss increasing their internal security measures. DAC BEACHCROFT CONTINUES ON P.2 ® Have Proclaim is the only Practice CALL you Management Software solution 01274 704 100 heard? Endorsed by the Law Society. [email protected] Page 1 (296) September 2016 aka ‘The Orange Rag’ DAC Beachcroft DAC Beachcroft will become the largest law firm to roll out out OnePlace, after Legal IT Insider revealed selects OnePlace in March 2016 that circa 1,800-staff international law firm Bird & Bird has signed up with the cloud DAC BEACHCROFT CONTINUED FROM FRONT COVER CRM provider. OnePlace integrates with firms’ internal OnePlace, which in June hired former LexisNexis systems including exchange, time and billing, event Enterprise Solutions international sales director Guy management tools, human resources systems and fee- Phillips and formally opened its first London office, earners’ own calendars. It gives users a centralised was selected ahead of competitive CRM products view of clients and contacts, including forthcoming following a pitch largely because it is a software-as-a- events, meetings, publications, matters and tenders. service solution and can be scaled up easily. One big selling point is that OnePlace Speaking to Legal IT Insider, IT director David customers have access to the Salesforce community Aird said: “Because of its particular functionality, the and AppExchange, where they can select add- barrier to entry is removed and it doesn’t seem quite on apps. Integrations include Intapp TimeBuilder, such an unwieldy, large project. If we need to add 50 NetDocuments and email marketing tools Concep users, we can simply add them.” and MailChimp. The project is being led from within the business by the firm’s clients & markets team headed by partner and director Nathan Butcher. Butcher added: “The ongoing implementation Quote/Unquote of the OnePlace pilot forms an important part of our overall Client Engagement Programme and further “We find ourselves using 19th century processes with underlines our commitment to putting clients at the 20th century technology to solve 21st century problems.” very heart of our business.” …US law firm management consultant Joshua Fireman Your Cyber Secure Oce Wherever You Go New DPS Apps for Remote Working The Legal Technology Experts For more information please contact us 020 8804 1022 [email protected] www.dpssoftware.co.uk Page 2 (296) September 2016 aka ‘The Orange Rag’ Travers signs up with Barclays launches CheckRecipient performance survey tool Travers Smith has become one of the early law firm Barclays will in October launch an internal survey tool to adopters of CheckRecipient, a tool that automatically assess its external lawyers’ performance. predicts and prevents misaddressed emails from being The survey will be completed by in-house counsel accidentally sent to the wrong recipient. at the bank and will contribute towards a visual value chart The machine learning-based software company used by Barclays as the basis of regular reviews with external was established around three and a half years ago and counsel and in the bank’s decision on which law firms formally launched 18 months ago, with a number of major to instruct. international law firms known to be at different stages The value chart shows in the clearest relief where a of engagement with the young company. Penningtons law firm sits in comparison to its peers. The chart is shown Manches went live with CheckRecipient in May 2016. to law firms (with the other firms anonymised) and it forms CheckRecipient first started working with Travers in the basis of a discussion with the bank over what areas firms May 2015 and the UK top 50 law firm’s feedback was built need to improve to raise their overall performance. into a final product launched in February 2016. Travers The chart will be factored in by Barclays’ in- rolled out CheckRecipient across the firm at the start house lawyers in their decision on who to instruct on any of September. given matter. Aside from the fact that CheckRecipient at the end Speaking to Legal IT Insider (see the full interview on of the pilot presented Travers with a list of emails that it page 13), Stéphanie Hamon, managing director of Barclays had prevented from going astray, the firm liked the admin- newly-created commercial management team, which was free nature of the product and the minimal disruption that set up to review and run the panel, said: “Firms can move it causes. up and down the value chart and we will be tracking and CheckRecipient, which uses a blend of data science monitoring where our work is sent. It’s in their interest to be and machine learning algorithms to automatically spot an ‘a’ or ‘b’ rated firm rather than ‘c’ or ‘d’ – we wouldn’t mistakes based on historical email sending patterns, has expect to give the bulk of our work to a ‘d’-rated firm.” received significant investment, including from BigHand founder Stephen Thompson, who has spent time working with the company, helping it go to market and grow. Clients Other investors include QXL founder Tim Jackson, the venture capital arm of investment manager Winton, expect ex-Clifford Chance partner Keith Hyman, and former head technology of investment banking EMEA at Nomura, Christian Thun- efficiency Hohenstein. CheckRecipient has also received a six figure government grant from Innovate UK. Can your f irm deliver? CheckRecipient was founded by three former junior investment bankers who have engineering and mathematics backgrounds. Speaking to Legal IT Insider, co-founder and CEO Tim Sadler said: “We saw lots of data lost through emails sent to the wrong person.” Sadler was a young analyst at HSBC, while co- The leading continuous performance founder Tom Adams worked in a corporate advisory M&A improvement program team at Santander. The third co-founder and CTO, Ed Bishop was an analyst at RBS. All three studied mechanical .Online Skills Evaluation Tools engineering at Imperial College London from 2007. .Workflow-based Online Learning Sadler said: “The Information Commissioner’s .Tracking, Delivery & Measurement Tools Office reports its findings every quarter and missent emails .Managed Training Services are one of the top data security incidents.