Bank journal No. 2_2008 Best practice at the China Merchants Bank ImTrend_Editorial Dear Reader Apart from KEBA’s domestic markets in Austria and Germany, China and Romania constitute two regions that are examined in this edition of “Im Trend.” You can learn more about the Chinese financial world, gain an insight into the China Merchants Bank and gather information about the Chinese service network for KEBA ATMs. In addition, there are articles about the positive experiences of the UniCredit Tiriac Bank with the KePlus R6 and “Success stories” relating to Austrian and German financial institutes. Last, but least, this issue of “Im Trend” not only contains interes- ting specialist articles about KEBA banking and service automation, but also concerning the company’s latest trade fair successes. May I close by wishing you pleasurable reading and a successful start to 2009. Yours sincerely, Franz Berger KEBA Banking and Service Automation Business Unit Manager Contents International: 10 KePlus R6 machines for the UniCredit Tiriac Bank 4 Leader: Best practice at the Products: 14 Green cash handling – China environment-friendly KEBA Merchants cash recycling! 16 The teller assistance unit with cash cycle technology Bank and fitness check S_2 Please contact us for further information KEBA AG Postfach 111 A-4041 Linz Fax: +43 732 7090-0 E-Mail: [email protected] Success stories: 18 The latest KEBA technology for an innovative savings bank 20 A forum for contacts 23 Almost a perpetuum mobile 26 24 Cash recycling in practice Events, news: Service automation: 26 victor conference and gala 29 The Danish Post Office orders another 60 KePols! 27 KEBA at the Sparkassen Contact Days 30 A huge success with a tiny terminal! 28 KEBA starts selling Novotech coin deposit 32 DHL cracks the million limit systems in Germany with the “Packstation” KEBA at the IT Forum 2008 Imprint: Owned and published by KEBA AG, 4041 Linz, Gewerbepark Urfahr, Postfach 111, Tel.: +43 732 7090-0, E-mail: [email protected], www.keba.com. Editors: Helena Balaouras, E-mail: [email protected], Uta Apfelknab, E-mail: [email protected], Layout: Andreas Mair, E-mail: [email protected], Editing: Helmut Maresch S_3 ImTrend_Leader The China Merchants Bank, which was founded 21 years ago, is one of China’s most progressive financial institutions. It is the first Chinese bank to successfully extend its business activities to the retail banking sector and to this end has established a tightly knit network of self-service bank branches. The CMB was also one of the first Chinese banks to switch traditional banking transactions to the Internet and is currently a leader in the Internet banking sector. Moreover, the Bank started to provide its customers with banking cards at any early stage with the result that it is by far the largest Chinese supplier of debit and credit cards. Best practice at the China Merchants As Dr. Ma Weihua, the president and CEO of the China Merchants Bank, explains, “Our culture of innovation Acommenced in 1995 with the introduc- tion of the all-in-one card. This allows our customers to complete virtually every banking transaction on a self- service basis. Our mutually fruitful in- novation partnership with the Austrian KEBA AG also dates from this time. This teamwork has continued up to today, KEBA having supplied us with more than 2,000 multifunctional bank- note recycling ATMs, which offer maxi- mum ease of operation and reliability.” In September 1999, the CMB The China Merchants Bank, which has its launched its “all-in-one net” Internet headquarters in Shenzhen, is not one of platform and thus established a further, China’s very biggest banks, but is regarded as the nation’s innovation leader and one innovative milestone. Indeed, within of its most progressive financial institutes. just a few years the “all-in-one net” S_4 Bank established itself as the most important trading platforms. As at June 30, during the same period, 3.14 million clearing platform for e-commerce in 2008, the CMB had issued no less credit cards were sold with the result China and in 2003, the CMB won an than 46.46 million all-in-one cards, of that the numbers of CMB credit cards award from the respected International which 2.9 million alone were supplied in current circulation rose to 15.4 mil- Computer World Honors Program in the first half of 2008. In addition, lion. ¡ (CHP). Moreover, four years ago, the CMB became the first bank in China to opt for the promotion of business in 140,000 the retail and SME sectors. Since this decision, in the reseller segment alone, 120,000 the bank has shown average annual 100,000 growth rates of nine per cent. 80,000 Special card offers 60,000 Since the launch of the all-in-one card, 40,000 the CMB has continually expanded its card range. In the meantime, there are 20,000 special offers for administrative white- 2002 2003 2004 2005 2006 2007 collar workers, businesspersons, Founded 21 years ago with equity of EUR 10 million, today the CMB has equity of around young women and Chinese Internet EUR 8 billion and total assets of roughly EUR 140 billion. S_5 ImTrend_Leader A tightly knit ATM network circulation with the vast majority of reform and opening up of the national holders (93.4%) owning debit cards. financial market. The Chinese banks, People in China needing money prefer However, the largest growth rates which form the main market element to make withdrawals via ATMs. Espe- relate to the credit card area, where have profited greatly from this develop- cially in the big cities there are tightly some 105 million cards are in circula- ment, their accumulated total assets knit networks of terminals, which are tion. The only inter-bank transfer rising between 2002 and 2007 from also nationally designated as ATMs system is operated by China UnionPay, EUR 2,370 billion to EUR 5,260 billion. (Automatic Teller Machines). The first which was launched in March 2002 During the same period, the number of ATM went into operation in the Beijing and comprises a union of the Chinese bad commercial bank loans dropped metropolis, which has around 17 million banks issuing cards under the auspi- from 24% (2002) to 7% (2007). The inhabitants, some twenty years ago. ces of the Chinese Central Bank. At pre-tax profits of the most important Today, approximately 130,000 such the end of March 2008, 203 banks commercial banks also rose from EUR machines are available throughout belonged to the UnionPay, including 3.6 billion to EUR 30 billion. the country and generally offer cash 35 foreign member banks. payment, transfer, account enquiry, Similarly high growth rates were also chequebook and bank settlement ser- China’s finance market demonstrated by the insurance sector, vices. In the meantime, the Chinese the number of suppliers having trebled population is well equipped with bank- In recent years and especially since to 110 between 2002 and 2007. ing cards. accession to the WTO (World Trade Half of these companies are of foreign On the March 31, 2008, closing date, Organization), the Chinese government origin and on average their accumula- 1.58 billion (!) banking cards were in has been pushing ahead with the ted total assets have risen annually by S_6 Due to high levels of cash in circulation, ATMs play a central role in China. While European bank branches are generally equipped with one or two cash recycling machines, in China it is perfectly possible to find them in rows of ten. 18% to stand at EUR 3,000 billion. Bureau of Statistics announced that in In 2007 alone, some EUR 70 billion in the first nine months of the year, the premiums were obtained, which was Chinese economy grew by 9.9%. three times the figure achieved five China is now the world’s largest cosum- years previously. „ er of grain, meat, coal and steel and People in China the country’s production capacity is Securities business was no less needing money prefer exemplified by the daily manufacture of successful, the total assets of the to make withdrawals over a million tonnes of steel, more than nation’s 59 funds, which include via ATMs. Especially 14 million pairs of shoes and over 50 28 joint ventures, literally exploding in the big cities there million articles of clothing. from EUR 8 billion (end of 2001) to are tightly knit networks EUR 310 billion (end of 2007). Economic expansion has been accom- of terminals. panied by the growth of a new middle Profits from the consumer “ class. According to Merill Lynch, some revolution 300 million Chinese already dispose over assets of between EUR 100,000 – Since 1978, China’s GDP has risen 300,000 and a stable family income of annually by an average of 9.8% and in EUR 6,000 – 50,000. The World Wealth spite of the international, financial crisis Report for 2005 identified no less than this trend also continued in 2008. At the 320,000 Chinese millionaires on a dollar beginning of November, the Chinese basis. As a result, there is huge ¡ S_7 ImTrend_Leader demand for financial services through- corporate banks. The largest share- out Chinese society. Payments with holder (approx. 18% of stock) is the credit cards, instalments, overdrafts, China Merchants Group, which also mortgages and asset management, includes the logistics company, China as well as similar financial activities are Merchants International Holding. increasingly popular and above all, offer Among other activities this is involved innovative banks major opportunities in shipping, port operations and the for growth. production of paints and dyes.