Vision & priorities Wanadoo, a responsible ISP Committed to an open and optimistic “Wanadoo allows view of the world, Wanadoo aims to Internet users to cultivate lasting relations with all its free up time natural partners, be they customers, for leisure and personal colleagues or shareholders. fulfilment.” Tools for freedom a moderator system that goes well beyond minimal legal requirements. The system is based on key-word Wanadoo facilitates and enriches the daily detection capability, the work of a large team of lives of men, women and children. Internet users can moderators, visits to personal web sites with high discover the vast volumes of news and information visitation rates, and follow-up of complaints filed by available online via Wanadoo's directories and portals internet users themselves. without having to leave home. With email, they can Wanadoo seeks to build a relationship of trust with communicate faster with other internet users,wherever its users. Accordingly, Wanadoo has deployed secure they may be in the world. With Smartgroups, users can means to protect the personal data that users may easily create private or open-membership discussion provide to Wanadoo portals for the use of such services groups with family members and friends. In chat rooms as email, online shopping, financial portfolio and forums, users can find new online acquaintances management, personal web pages, and messaging. and gaming partners to share passions and play. Thanks The privacy policies of Wanadoo portals are listed to Wanadoo, users may take advantage of their free with France's National Commission on Information time as they so choose, for pleasure or personal deve- Technology and Freedom, the CNIL (Commission lopment. Nationale de l'Informatique et des Libertés). With its range of professional services, Wanadoo also participates in the economic development of businesses. Developing human capital Wanadoo allows all users to express them- As a market leader keen to increase its lead, selves freely but bans all inflammatory, racist and Wanadoo places a premium on staff quality and pornographic subject matter from its communication commits the resources needed to attract and retain top services.To ensure compliance,Wanadoo has implemented specialists in each of its business areas. 12 - Annual report 2001 Wanadoo Just as important as highly-qualified, highly-skilled Openness towards shareholders staff, Wanadoo seeks forward-looking, motivated Ever attentive to its shareholders, Wanadoo people who share its values. In return, Wanadoo runs various information and communication channels offers them a position in an open, global business to keep people up to date and answer incoming queries: in the exciting world of internet, and the resources of an ambitious company in a group with international 1010 freephone service scope. This is a freephone interactive voice server dedicated to Wanadoo shareholders. As the showcase of France Telecom’s Shareholders can track the Wanadoo share price in real Consumer Internet Division, Wanadoo has a human time and ask an advisor questions about the company. resources policy in line with the group’s goals, plus a motivating pay policy based on several criteria. www.wanadoo.com: the corporate website First, the majority of Wanadoo employees have a The corporate website, completely restyled in portion of their pay linked to individual performance early 2002, describes the company’s activities, posts and company EBITDA. Performance-linked pay can news and updates share price information in real time. It account for up to 30 % or 40 % of a manager’s salary. also offers live and recorded webcasts of major corporate Second, while Wanadoo encourages mobility within events, including ordinary and extraordinary general the company and more generally within the France meetings and presentations of interim results. Telecom group, Wanadoo also recruits specific skills on the external market to consolidate its position as Shareholders’ newsletter a major European player in the constantly evolving internet sector. This publication, To offer its employees long-term career prospects in launched recently, provides the company, Wanadoo has forged strong relationships regular information for with wide-reaching managerial, communication and shareholders on key metrics human resources networks. Key points in human and consumer and business resources management include: operations. • Good industrial relations The newsletter is sent out • France Telecom employee benefits agreement in individually, by post or email, France (effective from 2001) on request. • France Telecom employee savings scheme in France • Stock options for personnel holding key skills • French and international career opportunities. Dixons reduces its stake in Wanadoo The distribution of Wanadoo’s share capital Breakdown of Wanadoo personnel was modified in November 2001 following the transfer per business end-2001 of shares (representing 3 % of the capital) by Dixons innovation / marketing 13 % 11 % Group Plc, a Wanadoo shareholder since the acquisition network services 14 % of Freeserve. multimedia content 10 % Dixons Group Plc sold part of its holding to institutional sales European and American investors, increasing the customer relations IT ‘free float’ (shares held by institutional and individual support management 8 % investors) from 11.3 % to 14.8 % of Wanadoo’s capital. 5 % 39 % New distribution of Wanadoo capital Geographical distribution of Wanadoo 9.2 % employees in France and internationally 14.8 % by end December 2001. France Telecom Dixons Lebanon + Jordan 2.8 % 64 % 1 % Free float Morocco 2 % Others Brazil + Salvador 4 % United Kingdom 5 % Benelux 73.2 % Spain 6 % France 18 % Annual report 2001 Wanadoo - 13.