Table of Contents Responsible Bodies Declaration ..................................................................................................... 2 Attestation of Data Integrity ............................................................................................................. 2 Attestation on Compliance with Australian/New Zealand Risk Management Standard .................... 2 Attestation of Compliance with Ministerial Direction 4.5.5.1 – Insurance. ........................................ 2 Vision, Mission, Philosophy & Values .............................................................................................. 3 Public Sector Values ....................................................................................................................... 4 Our Service ..................................................................................................................................... 4 President’s Report .......................................................................................................................... 5 Functions of the Board of Management .......................................................................................... 6 Members of the Board of Management ........................................................................................... 6 Members of the Finance & Audit Committee ................................................................................... 6 Executive Staff ................................................................................................................................ 7 Medical Officers .............................................................................................................................. 7 Performance Monitoring .................................................................................................................. 7 Continual Improvement of the Quality Management System ........................................................... 8 Human Resources .......................................................................................................................... 9 MTHCS Organisational Chart........................................................................................................ 10 Board of Management .................................................................................................................. 11 Chief Executive Officer’s Report ................................................................................................... 12 Report of Operations ..................................................................................................................... 13 Acute and Residential Aged Care Services ............................................................................... 13 Community Services Report ...................................................................................................... 15 Corporate Services ................................................................................................................... 23 Financial Report ............................................................................................................................ 25 Occupational Health and Safety Committee Report ...................................................................... 25 Environmental Impact Report ........................................................................................................ 26 Additional Services ....................................................................................................................... 27 Infection Control ............................................................................................................................ 27 Services Provided by MTHCS ....................................................................................................... 28 Legislative Compliance ................................................................................................................. 29 Additional Information ................................................................................................................... 31 MTHCS acknowledgment of support ............................................................................................ 31 Volunteers..................................................................................................................................... 32 Disclosure Index ........................................................................................................................... 34 This Report - Covers the period 1st July 2013 to 30th June 2014. - Will be released to the community and stakeholders at the Annual General Meeting on 28th October 2014 and; will be distributed widely to the community. Responsible Bodies Declaration In accordance with the Financial Management Act 1994, I am pleased to present the Report of Operations for the Mallee Track Health & Community Service, for the year ending 30th June 2014. Mr Keith Erhardt President Board of Management Ouyen 16th July 2014 Attestation of Data Integrity I, Keith Erhardt certify that Mallee Track Health & Community Service has put in place appropriate internal controls and processes to ensure that reported data reasonably reflects actual performance. Mallee Track Health & Community Service has critically reviewed these controls and processes during the year. Mr Keith Erhardt President Board of Management Ouyen 16th July 2014 Attestation on Compliance with Australian/New Zealand Risk Management Standard I, John Senior, CEO certify that the Mallee Track Health & Community Service has risk management processes in place consistent with the AS/NZS ISO 31,000:2009 and an internal control system is in place that enables the executives to understand, manage and satisfactorily control risk exposures. The Audit Committee verifies this assurance and that the risk profile of Mallee Track Health & Community Service has been critically reviewed within the last 12 months. John Senior Chief Executive Officer Ouyen 16th July 2014 Attestation of Compliance with Ministerial Direction 4.5.5.1 – Insurance. I, John Senior certify that Mallee Track Health & Community Service has complied with Ministerial Direction 4.5.5.1 – Insurance. John Senior Chief Executive Officer Ouyen 16th July 2014 2 Vision, Mission, Philosophy & Values Vision To be the healthiest rural community in Australia. Mission To provide a quality, holistic health service to the people of the Mallee Track. Philosophy To provide a community driven responsive service, which is innovative, flexible and accessible to those in need, according to the organisation’s mission. Organisational Slogan On the track to good health. Organisational Values To value our community and to ensure that MTHCS is committed to respecting community values. To value the right of any person to receive care of the best possible standard. To value our staff members and to respect their right to work in a safe workplace with high professional standards. We respect and abide by the Public Sector Values and Employment principles. To value the right of any person to receive services without prejudice and to have equal access to any new services delivered by MTHCS. To value the right of the overall community to expect that services will be delivered in an attentive, respectful and committed manner and that those services will be responsive to individual healthcare needs. 3 Public Sector Values As a Public Sector organisation, Mallee Track Health & Community Service adheres to the public sector core values. All staff are required to subscribe to the following values: Responsiveness: o Provide frank, impartial and timely advice to the Government; o Provide high quality services to the Victorian community; o Identifying and promoting best practice. Integrity: o Being honest, open and transparent in dealings; o Using powers responsibly; o Reporting improper conduct; o Avoiding real or apparent conflicts of interest; o Striving to earn and sustain public trust of a high level. Impartiality: o Making decisions and providing advice on merit and without bias, caprice, favouritism or self-interest; o Acting fairly by objectively considering all relevant facts and fair criteria; o Implementing Government policies and programs equitably. Accountability: o Working to clear objectives in a transparent manner; o Accepting responsibility for their decisions and actions; o Seeking to achieve best use of resources; o Submitting themselves to appropriate scrutiny. Respect: o Treating others fairly and objectively; o Ensuring freedom from discrimination, harassment and bullying; o Using their views to improve outcomes on an ongoing basis. Leadership: o Actively implementing, promoting and supporting these values. Human Rights: o Respect and promote the human rights set out in the Charter of Human Rights and Responsibilities by: Making decisions and providing advice consistent with human rights Actively implementing, promoting and supporting human rights. Our Service Mallee Track Health & Community Service (MTHCS) was established in 1997 as a Multi Purpose Service (MPS). MTHCS provides a range of services across all the Mallee Track communities; a total area of 18,000 square kilometres. Acute medical and urgent care, district nursing, high & low level residential aged care and allied health services are provided to Ouyen, Murrayville, Underbool, Patchewollock, Sea Lake and surrounding districts. MTHCS