BlackBerry Q10 Smartphone Version: 10.2.1 User Guide Published: 2014-05-07 SWD-20140507083649641 Contents Setup and basics........................................................................................................................................... 6 New in this release.........................................................................................................................................6 Your device at a glance.................................................................................................................................. 8 What's different about BlackBerry 10?............................................................................................................8 Home screen at a glance..............................................................................................................................16 Application icons......................................................................................................................................... 16 Notification icons.........................................................................................................................................19 Menu icons..................................................................................................................................................20 Inserting the micro SIM card, battery, and media card.................................................................................. 20 Set up your device using the Setup app........................................................................................................ 23 Using the touch screen................................................................................................................................ 23 Personalizing your device.............................................................................................................................28 Where do I find customer support?............................................................................................................... 29 Device Switch.............................................................................................................................................. 29 BlackBerry ID.............................................................................................................................................. 34 Phone and voice.......................................................................................................................................... 38 Phone basics............................................................................................................................................... 38 Notifications and ring tones..........................................................................................................................47 Voicemail.....................................................................................................................................................51 Voice Control............................................................................................................................................... 54 BlackBerry Hub and email........................................................................................................................... 59 The BlackBerry Hub at a glance................................................................................................................... 59 BlackBerry Hub and email........................................................................................................................... 59 BBM............................................................................................................................................................84 Facebook.................................................................................................................................................... 84 Twitter......................................................................................................................................................... 84 LinkedIn...................................................................................................................................................... 84 joyn............................................................................................................................................................. 84 Media.......................................................................................................................................................... 88 Change the media volume............................................................................................................................88 Supported audio and video file extensions, formats, and codecs................................................................... 88 Camera........................................................................................................................................................89 Pictures.......................................................................................................................................................95 Music.......................................................................................................................................................... 99 Videos....................................................................................................................................................... 103 BlackBerry Story Maker............................................................................................................................. 105 Media sharing............................................................................................................................................106 About FM Radio.........................................................................................................................................107 Scan for radio stations................................................................................................................................108 Manually tune to a radio station..................................................................................................................108 Listening to radio stations...........................................................................................................................108 Add a radio station to your favorites............................................................................................................108 Remove a radio station from your favorites................................................................................................. 109 Games.......................................................................................................................................................109 Settings..................................................................................................................................................... 112 Customize your device settings.................................................................................................................. 112 How do I update the software on my BlackBerry 10 device?........................................................................ 115 Battery and power..................................................................................................................................... 116 Connections.............................................................................................................................................. 123 BlackBerry Keyboard and typing................................................................................................................ 143 Language.................................................................................................................................................. 152 Screen display........................................................................................................................................... 153 Accessibility.............................................................................................................................................. 154 Media cards and storage............................................................................................................................162 BlackBerry Link features on your device..................................................................................................... 167 Applications and features...........................................................................................................................170 Organizing your apps................................................................................................................................. 170 Calendar....................................................................................................................................................172 Contacts....................................................................................................................................................181 Clock.........................................................................................................................................................188 BlackBerry World.......................................................................................................................................195 Android apps ...........................................................................................................................................