x78444_PDSA_p1_cg:x78444_PDSA_p1_cg 13/7/09 10:07 Page 1 Annual Review 2008 x78444_PDSA_p1_cg:x78444_PDSA_p1_cg 13/7/09 10:07 Page 2 PDSA vision PDSA mission To care for the pets of people in need by providing free veterinary services to their sick and injured animals and promoting responsible pet ownership x78444_PDSA_p1_cg:x78444_PDSA_p1_cg 13/7/09 10:07 Page 3 Contents A message from the Director General 02 PDSA on a mission 04 Improving pet health 06 Clinical services 08 Remembering beloved animals 10 Maintaining our income 12 PDSA people 14 Raising awareness 16 Young PDSA 18 2009 and beyond 20 PDSA PetAid services 22 PDSA fundraising groups and shops 23 Income and expenditure 24 The People’s Dispensary for Sick Animals Founded in 1917 Patron: HRH Princess Alexandra, the Hon. Lady Ogilvy, KG GCVO Registered charity nos. 208217 & SC037585 x78444_PDSA_p2_cg:x78444_PDSA_p2_cg 14/7/09 10:22 Page 4 Jan McLoughlin with Mickey A message from the Director General Every day at PDSA PetAid hospitals private veterinary practices. The about how staff feel about their jobs across the UK people bring in their average cost to PDSA of one course and working for PDSA. More than dearly loved pets for treatment. For of treatment for a sick or injured pet 1,300 staff replied and the results many there is nowhere else to go was £143, although the actual cost of have shown a number of areas which and in 2008 it was clearer than ever some treatments is far in excess of this we can strengthen or improve upon. that our services remained vital and figure. In 2008 PDSA PetAid services important. We ended the year helping overall cost more than £48 million. Plans are being drawn up to look at a record 350,000 animals. ways in which people’s comments can Our 4,800 volunteers donate their be turned into positive action to make Twelve months on from our 90th valuable skills and time to PDSA things better. anniversary, PDSA made further and work mainly in our shops and advances in improving the welfare fundraising groups. In 2008 their Since I became Director General, of its pet patients through a range value to PDSA was worth an the demands on PDSA as a charitable of initiatives. astonishing £10.3 million. service have increased significantly but we have optimistic plans for the During the year we provided more To remember our much-loved pets future of our service, ensuring the than 1.8 million free treatments to we opened a new Garden of health and wellbeing of all our sick and injured animals through Remembrance and the Paws Forever animals. 47 PetAid hospitals and branches. Pet Tribute Garden at Ilford PDSA We also launched our biggest ever Animal Cemetery. PDSA also unveiled I am conscious, however, that without pet health campaign, Long Live Pets, its most advanced PetAid hospital at the dedication of everyone, donors, which promotes a healthy life for all Kirkdale, Liverpool – The Jeanne volunteers, supporters, customers, pets, and helped overweight pets get Marchig Centre. Meanwhile our young Pet Protectors and staff, we trim through Pet Fit Club. PetCheck vehicles, the first of which could not serve so many communities was kindly donated by Julie and and pets and fight poverty in the Our legacy income continued at Robert Breckman, carried out over special way that we do. record levels. We received over 6,500 PDSA PetChecks UK-wide. £38 million as a result of people On behalf of myself and PDSA leaving PDSA a gift in their will. This We launched well-vetted gifts as an Trustees, I send my heartfelt thanks exceeded all our expectations. important new way for supporters to to you for your continued support. show their kindness to others by going Demand for our services continued to online and giving a gift that will help grow. On a daily basis, we provided PDSA treat more sick and injured pets around 775 preventive treatments, of people in need. at an accessible charge, and made PDSA PetAid services available in 177 We surveyed our staff and the results Jan McLoughlin communities through 351 associated are helping us to understand more Director General 2 Ensuring a healthy life for all our pets is a vital part of PDSA’s work. x78444_PDSA_p2_cg:x78444_PDSA_p2_cg 14/7/09 08:42 Page 5 PDSA, the UK’s leading veterinary charity 350,000 pet patients 43 PetAid hospitals 4 PetAid branches 351 PetAid practices 255 veterinary surgeons 297 veterinary nurses Supported by 17,341 legacy pledgers 179 PDSA shops 105,500 committed givers 4,800 volunteers 6,802 Pet Protectors 3 x78444_PDSA_p1_cg:x78444_PDSA_p1_cg 13/7/09 10:08 Page 6 PDSA on a mission © John Connors Press Associates 4 x78444_PDSA_p1_cg:x78444_PDSA_p1_cg 13/7/09 10:08 Page 7 Koda from Swansea Vets at Swansea PDSA PetAid hospital helped Koda bounce back to health after the Collie-crossbreed swallowed a power ball. To support the significant expansion procedures carried out since 2006) One of PDSA’s key objectives is to of PDSA pet health work, which and the launch of Long Live Pets – expand PetAid practice services and is integral to PDSA’s mission of PDSA’s biggest pet health campaign three new practices were introduced promoting responsible pet ownership, to date. at Stranraer, Wisbech and Spalding. a number of new appointments were made to our veterinary senior In September PDSA opened its new In areas not covered by direct PDSA management team. Kirkdale PetAid hospital – The Jeanne PetAid services, our PetAid Request Marchig Centre – in Liverpool, service provided more than With the appointment of Jan replacing the sadly outdated facilities £558,000 in grants towards the cost McLoughlin as Director General in in Everton. The PetAid hospital cost of veterinary treatment at private July, Richard Hooker was appointed around £1.5 million to build and practices to otherwise eligible owners, PDSA’s new Director of Veterinary equip and has a number of eco- which compares with £420,000 Services. Richard was promoted from friendly features, including solar in 2007. Chief Veterinary Surgeon at PDSA, a panels and rainwater recycling. It also role he held since 2003. has large west-facing windows and individual room temperature control PDSA aimed to … Meanwhile Richard Ewers was to reduce heating costs. appointed Head of Pet Health, › treat in excess of 300,000 sick in a role which provides support to The new PetAid hospital contains six and injured animals the Director of Veterinary Services. consulting rooms, a digital x-ray › expand PetAid services to cover Richard project managed the room, feline and canine recovery 77.9 per cent of eligible successful trial and subsequent roll- wards, a critical care ward for households out of PDSA preventive services. infectious cases and a separate recovery ward for rabbits and small › complete the new Kirkdale PDSA Steve Howard was newly appointed furry pets: a first for PDSA. PetAid hospital, The Jeanne Head of Clinical Services. This Marchig Centre position replaces some of the The PetAid hospitals saw an increase introduce a further six PetAid internally focused functions of the in the number of pets being › practice locations previous Chief Veterinary Surgeon registered of 7.2 per cent year role. Steve is working alongside the on year. PDSA achieved … Principal Veterinary Surgeon (PVS) team to assist in the development of Northampton PDSA PetAid treatment of a record 313,000 the clinical aspects of our veterinary partnership hospital continues to be sick and injured animals in the service delivery. run by the Best Friends Group and PetAid hospitals and branches saves around £300,000 each year 77.9 per cent coverage through There were many highlights for our compared to it being run by PDSA. the PetAid hospital and practice veterinary services throughout the service year, including the opening of the Outside normal working hours new Kirkdale PetAid hospital, The the care of many pet patients is completion and opening of the Jeanne Marchig Centre, in Liverpool; outsourced to emergency care new PDSA PetAid hospital in further roll-out of the Client providers, who often cover local Kirkdale, Liverpool, The Jeanne Contribution Encouragement private practices. More than 21,000 Marchig Centre, in September programme; opening of the new PDSA cases were treated by Vets Now Nottingham annex; growth of Ltd, our main emergency the establishment of five contracts preventive services (200,000 care provider. to provide additional PetAid practices of which three became Senior Veterinary Surgeon Jonathon Gravestock with Tommy operational in 2008 5 x78444_PDSA_p2_cg:x78444_PDSA_p2_cg 14/7/09 10:23 Page 8 Woody from Sunderland When tabby cat, Woody, impaled himself on a piece of wood almost 15cm long and 1cm wide, vets at Sunderland PDSA PetAid hospital managed to extract it, intact without any internal damage. Improving pet health A key aspect of PDSA’s mission is Gateshead, Glasgow, Liverpool and to help them shift their excess inches. helping people to understand their London with smaller walks organised The owners of the eight finalists, which responsibilities when keeping a pet. by staff from PDSA shops and PetAid included seven dogs and one cat, Our publications and media campaigns hospitals as well as by individual battled it out over three months to constantly emphasise the importance of supporters. overhaul their pet’s diet and caring for pets properly and they carry exercise regime. the latest expert advice from our vets. PetCheck Major initiatives included: PDSA’s PetCheck vehicles, the first of PDSA statistics showed that around which was kindly donated by Julie and 30 per cent of the UK’s dogs are Long Live Pets Robert Breckman, travelled the length overweight or obese – that’s around In March we launched our biggest pet and breadth of the UK and clocked up 1.95 million fat dogs across the UK.