Qantas American Express Ultimate Card Insurances Terms and Conditions Cover is effective from 25 January 2021 Contents Page 1. ELIGIBILITY & ACTIVATION OF INSURANCE BENEFITS 3 2. SUMMARY OF BENEFITS AND SCOPE OF COVER 5 3. IMPORTANT INFORMATION ABOUT THIS COVER 7 4. DEFINITIONS 8 5. BENEFITS 12 SECTION (A) TRANSPORT ACCIDENT COVER 12 SECTION (B) TRAVEL INCONVENIENCE COVER 14 SECTION (C) MEDICAL EMERGENCY EXPENSES COVER 15 SECTION (D) RESUMPTION OF JOURNEY COVER 18 SECTION (E) BAGGAGE, MONEY AND DOCUMENTS COVER 19 SECTION (F) TRAVEL CANCELLATION COVER 21 SECTION (G) PERSONAL LIABILITY COVER 23 SECTION (H) PURCHASE PROTECTION COVER 24 SECTION (I) REFUND PROTECTION COVER 26 6. GENERAL TERMS AND CONDITIONS APPLICABLE TO ALL SECTIONS A–I ABOVE 27 7. HOW TO MAKE A CLAIM 29 8. COMPLAINTS AND DISPUTE RESOLUTION 30 9. PRIVACY 31 10. GENERAL INSURANCE CODE OF PRACTICE 32 11. FINANCIAL CLAIMS SCHEME AND COMPENSATION ARRANGEMENTS 32 2 Qantas American Express Ultimate Card Insurances Policy Number: 09NACQUC06 Cover is effective from 25 January 2021 These Terms and Conditions were prepared on 1 December 2020. This booklet contains important information about Your Qantas American Express Ultimate Card complimentary insurance and should be read carefully and stored in a safe place. We recommend that You take a copy with You when You travel. Please familiarise Yourself with its contents. We want to ensure You are clear about what Your Qantas American Express Ultimate Card complimentary insurance covers You for. So if You are unclear about anything in this document, please call Chubb on 1800 236 023 and Our insurance team will be happy to assist You with any enquiries. Please note that amounts quoted are in Australian dollars. 1. ELIGIBILITY & ACTIVATION OF INSURANCE BENEFITS Important: In order to be eligible for the complimentary insurance benefits, You must first purchase the full fare for a Trip, or an Eligible Item, on the Qantas American Express Ultimate Card Account. See the table below for details about when You are eligible for cover: ACTIVATION OF TRANSPORT ACCIDENT COVER Cover is effective when You pay the full fare for a Trip on the Qantas American Express Ultimate Card Account or with Qantas Points or with Qantas Travel Credit. ACTIVATION OF TRAVEL INSURANCE COVER: Cover is effective for each Trip only when You pay the full return fare for a return Trip on: (a) Your Qantas American Express Ultimate Card; or (b) using Qantas Points; or (c) using Qantas Travel Credit. The Trip must be a return Trip and commence and end in Australia. Cover is not activated until a return ticket has been purchased. Important: One-way Trips are not covered. ACTIVATION OF PURCHASE PROTECTION COVER: Cover is effective when You purchase Eligible Items on the Qantas American Express Ultimate Card Account. ACTIVATION OF REFUND PROTECTION COVER: Cover is effective when You purchase Eligible Items on the Qantas American Express Ultimate Card Account in Australia. Important: Additional Card Members are not covered for Travel Insurance benefits (see table on page 4). If You are a Additional Card Member or an Additional Card Member is travelling with You on a Trip, You should consider whether these benefits provide adequate cover. The Additional Card Member may need to take out a separate travel insurance policy. 2 3 The table below provides details of who is covered under the insurance benefits: Section Benefit Primary Additional Card Card Member Member TRANSPORT ACCIDENT COVER A Transport Accident Cover √ √ TRAVEL INSURANCE COVER B Travel Inconvenience √ No Cover Cover C Medical Emergency √ No Cover Expenses Cover (For 24-hour medical and travel emergency assistance call Chubb Assistance on +61 29335 3492) D Resumption of Journey √ No Cover Cover E Baggage, Money and √ No Cover Documents Cover F Travel Cancellation Cover √ No Cover G Personal Liability Cover √ No Cover PURCHASE PROTECTION COVER H Purchase Protection √ √ Cover REFUND PROTECTION COVER I Refund Protection Cover √ √ For medical and travel emergencies please contact Chubb Assistance on +61 2 9335 3492 IF YOU REQUIRE EMERGENCY ASSISTANCE ANYWHERE IN THE WORLD CONTACT THE LOCAL TELEPHONE OPERATOR AND REQUEST A REVERSE CHARGE CALL. For claims and general inquiries about these Terms and Conditions, please contact Chubb: Address: Grosvenor Place, Level 38, 225 George Street, Sydney NSW 2000 Australia Postal Address: GPO Box 4065, SYDNEY NSW 2001 Telephone: 1800 236 023 Overseas Telephone: +61 2 9335 3492 Facsimile: +61 2 9335 3467 Email: Card [email protected] 4 2. SUMMARY OF BENEFITS AND SCOPE OF COVER The table below provides a helpful summary of the benefits provided pursuant to the Master Policy and the terms and conditions which apply. Excesses may apply for some benefits. Section Benefit Summary Page TRANSPORT ACCIDENT COVER A Transport Cover for: 12 Accident Cover • L oss arising while riding as a passenger on, or transport to/from, a Common Carrier Conveyance • Loss arising while in a departure or destination terminal • Loss arising from exposure and disappearance. TRAVEL INSURANCE COVER B Tra ve l Cover for: 14 Inconvenience • dela yed flight departure, Cover flight cancellation, denied flight boarding, missed flight connection • lugg age delay checked on Scheduled Flight, extended luggage delay checked on Scheduled Flight. C Medical Cover for 15 Emergency • R epatriation/Evacuation, cost Expenses of Treatment, emergency dental Cover Treatment and reasonable extra accommodation costs in the event of a Medical Emergency. Excess: $250 per claim In an emergency: Contact Chubb Assistance as soon as You have an emergency on +61 2 9335 3492 and provide Your Qantas American Express Ultimate Card Account number and as much information as possible. Please provide a telephone or fax number where You can be contacted. We will not pay medical costs over $1,500 without prior authorisation by Chubb Assistance. D Resumption of Cover for 18 Journey Cover • cost to resume a Trip after it has been interrupted following the death, imminent death, serious accident or acute illness of a Close Relative. Excess: $250 per claim 4 5 Section Benefit Summary Page E Baggage, Cover for 19 Money and • damaged, destroyed, lost, or Documents stolen Personal Baggage or Cover Money and Documents during Your Trip. Excess: $100 per claim except for laptop computers where the excess is $250 per claim F Tra ve l Cover for 21 Cancellation • non-refundable deposits, Cover pre-paid excursion costs and leisure activities and unused travel and accommodation costs You have paid where You have had to cancel a Trip for certain reasons. Excess: $250 per claim G Personal Cover for 23 Liability Cover • Your liability for damage for Injury to any person or damage or accidental loss to property. PURCHASE PROTECTION COVER H Purchase Cover for 24 Protection • loss, theft or damage to Eligible Cover Item within 90 days of purchase. Excess: $50 per claim REFUND PROTECTION COVER I Refund Cover for 26 Protection • the Purchase Price of an unused Cover Eligible Item if You try to return it to the Retailer within 90 days of the purchase and the Retailer will not take it back. This is a summary only. Please refer to each benefit section of the document for a complete list of benefit limits and applicable terms and conditions. Exclusions and Limitations As with all insurance policies, there are some very important exclusions and limitations that apply. You should read this document carefully. This policy contains both general and specific exclusions. General exclusions apply to all parts of the Policy and can be found at page 27 under the section titled General Exclusions. Specific exclusions apply only to specific parts of the policy and can be found at the end of each benefit section. We have highlighted a few important exclusions and limitations below: • Losses arising from any Pre-existing Medical Conditions are not covered. • Y ou must be under eighty (80) years of age and in a good state of health and fit to travel. 6 • Losses arising from the death, imminent death, serious accident or acute illness of any Close Relative who is over the age of eighty (80) years are not covered. • Items left Unattended in a Public Place are not covered. (a) Public Place means, but is not limited to, shops, buses, planes, trains, taxis, airports, bus depots, hotel foyers, restaurants, cafes, beaches and any place that is accessible by the public. (b) Unattended means when Your possessions are not under Your observation and within Your reach and/or Your possessions can be taken without You being able to prevent them from being taken. Termination Cover will terminate at the earlier of the following: • cancellation of Your Qantas American Express Ultimate Card; or • termination of the Master Policy. The cover provided is subject to any endorsements and/or amendments to the Master Policy from time to time. A copy of any updated information is available to You at no cost by visiting the website at www.americanexpress.com/australia/ultimateinsurance. This document replaces and supersedes any certificates that have been previously issued or details of terms of cover for the Master Policy provided prior to the effective date of these Terms and Conditions. 3. IMPORTANT INFORMATION ABOUT THIS COVER These Terms and Conditions set out important information about Transport Accident Cover, Travel Inconvenience Cover, Medical Emergency Expenses Cover, Resumption of Journey Cover, Baggage, Money and Documents Cover, Travel Cancellation Cover, Personal Liability Cover, Purchase Protection Cover and Refund Protection Cover. These Terms and Conditions explain the nature of the insurance arrangement and its relevant benefits and risks. AEAL holds a Master Policy (Chubb reference number 09NACQUC06 the “Master Policy”) with Chubb. Under the Master Policy, You get access to the benefits detailed in these Terms and Conditions (subject to the terms and conditions specified) provided by Chubb as the insurer where You have met the activation and eligibility requirements set out in the Eligibility & Activation of Insurance Benefits above.