Index A applets, Java, 78, 152-153, 155-156, asymmetric digital subscriber line access control, 295-296, 363, 364 161-162(t) (ADSL), 325 accessibility features, Java, 175 JavaScript vs., 255-256, 256 atomicity in SanFrancisco, 212 accuracy of data, 65-66 security, 299 atomicity in transaction processing, ACID test for transaction Web application server (WAS), 101-102, 113 processing, xxi, 97-114 90 auction sites, 55-56, 323 active classes, Unified Modeling Web-enabled applications and, audio, 176, 315 Language (UML), 282 116, 117, 121-122 authentication, 123, 298 Active Server Pages (ASP), 261 WebSphere, 90 authorities for DNS names/addresses, ActiveX components, security, 300 Application and Integration Server 237-238 activity diagrams, Unified Modeling Software, IBM Application authorization in payment systems, 147 Language (UML), 287 Framework, 86 automating processes, in systems application development in management, 368 actors, Unified Modeling Language SanFrancisco, 200-201 (UML), 286 automation technology, 132 Application Framework (See IBM automotive industry and e-commerce, address book applications, 322 Application Framework) 48, 57, 319-320 adornments in Unified Modeling application integration software, Web Automotive Network Exchange Language (UML), 291 application servers (WAS), 123 (ANX), 48, 57 advertising (See marketing and Application Layer, TCP/IP, 226, automotive PCs, 319-320 advertising) 226, 226 availability of applications/information AFS Enterprise File Systems, 92 application programming interfaces business continuity in, 355-358 aggregation, Unified Modeling (APIs), 183 IBM Application Framework and, Language (UML), 284 applications for e-commerce, 48-64 42, 45 AIX, 184 applications in Java, 156-158, systems management and, 373 Alta Vista, 322 161-162(t) Web application server (WAS) and, Amazon.com, 14, 48-49, 49, 73, 74 ARPANET, 224 91-92 America Online, 53, 54 AS/400, 77, 81, 132, 185 WebSphere and, 91-92 American Airlines, 54 AS/400 Custom Technology Center, annotation things in Unified xxiv Modeling Language (UML), 283, AS/400 Toolbox for Java, 127 B 283 AS/400e, 8, 165 Baan, 128 Apache Web server, 76 association in Unified Modeling back-end applications, 82, 122, 129 Apple Newton, 317 Language (UML), 284 backout operation, in MQSeries, 192 Note : Boldface numbers indicate illustrations; italic (t) indicates a table. 392 Index ❖ B - C backup operations, 356-357 CAD/CAM, 48 Web application server (WAS), 90, 91 bandwidth availability, 310 calendar applications, 322 WebSphere and, 89-91 banking and investing on the Web, call centers, 63 XML vs., 272 8, 58, 61, 74, 110, 323 Call Level Interface (CLI) vs., 260 communications technology, xx bar code, 50, 61, 62-63, 67, 145 capacity planning, 347, 358-361 competitive advantage, 68, 335 bargaining cost in transaction cascading style sheets, HTML, markets for e-business, 18 costing, 16 249-250 transaction processing costs in, 17 basic human needs vs. e-commerce cash flow management, 66 compliance and certification, 365-366 penetration, 3 catalogs online, 51, 52 Component Broker products, WebSphere batch processing, 132 CD-ROM companion disk, 375-379 and, 89, 91 BEA, 86 cell phones, 32, 309, 311, 315-316 component diagrams in Unified Modeling behavorial things in Unified CERN, 246 Language (UML), 287 Modeling Language (UML), certificate authorities, 306 component models, component-based 282-283 certificates, 301, 305-306 programming, xxii benchmarking, 16 chain e-mail, 109 Java and, 163-164 Berners-Lee, Timothy, 246 change management, 347-350, 372 Web application server (WAS), 84 Bigus, Jennifer, 115, 383 channel conflict resolution, 104, components in Unified Modeling Language Bigus, Joseph, 309, 383-384 110-111 (UML), 282 billing (See also money on the Web; channel expansion, 104, 110-111 connectors payment systems), 16, 57-58 channels, 104, 110-111, 187 IBM Application Framework and, 35 biometric input techniques, 314 character I/O, Java, 172, 176 Java, 127-128 Bluestone, 86 Chrysler, 48 Web-enabled applications and, 129 Bluetooth standard, 318, 324-325 Cisco Computers, 53, 108-109 consistency in transaction processing, Boise Cascade Office Products, class diagrams in Unified Modeling 102-103, 113 51-52, 51 Language (UML), 286, 290, 290 containers Booch, Grady, 278, 291 classes in Unified Modeling Java, 126, 167-168 Bootstrap Protocol (BOOTP), Language (UML), 280, 281 SanFrancisco and, 212 TCP/IP, 228 classes of IP addresses, 232-233, containment in Unified Modeling Language Bregman, Mark, 316 232(t), 244 (UML), 284 brochure-ware, 72, 75 client security, 294, 298-301 content of documents in XML, 261-263 browsers (See Web browsers client/server systems, 7, 80-81 cookies, 299 bus, object bus, 180 graphical user interfaces (GUI) Core Business Processes, SanFrancisco, business continuity through systems in, 81 215, 216-217, 220 management, 347, 355-358 thick or fat client in, 81-82 cost of e-business, 6-8, 13, 64-65 business logic transaction processing on, 99 Law of Diminishing Returns, 15 IBM Application Framework Coase, Ronald, 1 systems management and, 373 and, 35 code generators, SanFrancisco, 207, transaction processing cost vs., 1, 14-17 Web-enabled applications and, 220 credit cards, 50, 58-60, 143, 144-146, 319 115, 122, 129 collaboration diagrams in Unified cryptography (See also encryption), 293-308 business models in SanFrancisco, Modeling Language (UML), 282, currency (See money on the Web) 208 285, 287 Custom Technology Center, 384, 386, 388 BusinessLink/400, 76 collaborative computing, xxi, 57, Customer Information Control System business-to-business (B2B) 104, 105, 140 (CICS), 85, 91, 128, 177-178 e-commerce, xx, 50-53, 54, 55, 74 collections, Java, 175 customer relations, 67 business-to-consumer (B2C) commit operation, MQSeries, 192 customer relationship management e-commerce, xx, 48-50, 74 Common Business Objects, (CRM), 101, 104, 105-106, 140 Businessweek, transaction SanFrancisco, 215, 217-218, 220 customer self-service in, 104, 108-109 processing costs, 65 common gateway interface (CGI), Domino and, 137, 140 buy-side B2B e-commerce, 52-53 260-261 partnership of customer and business in, bytecodes (Java), 121 Web application servers (WAS) 68 and, 123 problem management in, 351-354 in Java, 79 quality assurance in, 67 C common object request broker responsiveness to customer needs, 67-68 C programming vs. Java, 78 architecture (CORBA), 84-85 satisfaction of customer in, 67-68 cache servers, 92 Java and, 181-182 transaction processing costs vs., 17 C - E ❖ Index 393 customer relationship management IBM Application Framework, 40, information organization using, (CRM), 101, 104, 105-106, 140 40, 86 138-139 customer satisfaction, 67-68 SanFrancisco and, 219-220 messaging service in, 134-135, 139 customer self-service, 104, 108-109 XML, 273 sales automation using, 137-138 customization (See mass Development Tools and searches, 139 customization) Components, IBM Application security in, 139 customs/import laws, 106-107 Framework and, 86 servers supported by, 132 diagrams in Unified Modeling sorts, 139 Language (UML), 285-286 supply chain management (SCM), D Diedrich, Rich, 293, 384 140 Data Encryption Standard (DES), digital cash, 58, 59 workflow management in, 139 303 digital certificates, 83, 147 dot-com businesses, 48-49 data format conversion, MQSeries, digital content in devices, 8-9 Downes, Larry, 15 188-189 digital products, 19-20 Dragon Systems, 313 Data Link Layer, TCP/IP, 227 digital signatures, 59, 172-173, 301 dumb terminals, 132 data server, Web-enabled digital subscriber line (DSL), 325 durability in transaction processing, applications, 116 direct routing, 229 103, 113 data source object (DSO), XML, directory services, 79 Dynamic Host Configuration Protocol 267-268, 268 disciplined operating environment, (DHCP), 228, 327 data storage/retrieval, Web-enabled 207 dynamic HTML (DHTML), 213-214, applications and, 115 disintermediation in transaction 250 data transfer, XML, 259-260 processing, 16 databases/database management distributed programming, Domino and, 134, 137 MQSeries, 185 E Web application server (WAS) distribution channels, xx, 2, 10-11, eBay, 55, 73, 107, 323 and, 73, 83, 123 24, 104 e-business overview, xvii-xxv, 47-70 Web-enabled applications and, DLJdirect, 73 benefits of e-commerce, 64-68 127-128 DMZ, 295 channel conflict resolution in, 104, DB2, 128 110-111 DB2 Everywhere, 321 Document Object Model (DOM), channel expansion in, 104, 110-111 DB2/400, 127 XML, 266-268 DCE programming, WebSphere, 91 document type definition (DTD), collaboration in, 104, 105 dead-letter queue, MQSeries, XML, 119-120, 269-270, 270 competitive advantage and, 68 193-194 Domain Name Service, TCP/IP, 227, customer relationship management debit cards, 58 239, 241, 244 (CRM) in, 104, 105-106 decision cost in transaction costing, Domain Name System (DNS), customer self-service in, 104, 16 TCP/IP, 236-239 108-109 decision-making for e-business, xix Domino, 57, 85, 128, 131-142 efficiency improvements of, 65-66 delivery (See shipping and delivery) application development in, globalization in, 104, 106-107 Dell Computer, 68 135-136 growth of, 69, 74 Delta Airlines, 54 collaborative computing and, 140 industries lending themselves to, Denoncourt, Don, 259, 384 customer relations and, 137, 140 107-108, 108 dependency in Unified Modeling customer relationship information availability in, 104, Language (UML), 284 management (CRM), 140 109-110 deployment diagrams in Unified database architecture of, 134, 137 interdependence in, 112, 113 Modeling