All for One 2 Acer Corporate Responsibility Report 2008 acer-group.com Acer Corporate Responsibility Report 2008 3 About this Report CONTENTS This is Acer’s first Corporate Responsibility Report, serving as a presentation of our perspectives, initiatives taken, performances and future action mandates concerning corporate Message from the Management responsibility and key sustainability issues. The scope of this A Word from the Chairman 04 Report encompasses subsidiaries of Acer Group, but not A Word from the CEO 07 including equity investments, as some of the performance data are not fully disclosed. The content contained in this Report About Acer mainly covers company information from 1 January 2007 to History and Development 08 31 December 2008. This Report follows the framework of the Product and Market Distribution 08 Global Report Initiative’s G3 Guidelines. Our Core Values 09 Brand Positioning and Market Recognition 09 For financial and further information, please refer to our website, www.acer-group.com Acer Corporate Responsibility Approach Definition and Vision 11 Corporate Governance and CR Governance 11 CR Policies and Integrated Strategies 11 Framework 12 Communication with Stakeholders 13 Supply Chain Our Suppliers 16 Practices 17 Code of Conduct Implementation 17 Self Assessment Questionnaire (SAQ) Analysis 18 Audit Plans and Procedures 18 Future Plans and Goals 18 Our People Employee Hiring 20 Learning and Career Development 20 Employee Health and Safety 22 Employee Engagement 22 Employee Welfare and Benefits 23 Our Customers Customer Service Programs 26 Customer Satisfaction and Demands 27 Customers Social Responsibility Participation and Initiatives 28 Marketing and Advertising 28 Society Community Involvement 30 Acer Foundation 34 Environment Environment, Health and Safety Policy and Management 37 Energy and Climate Change 37 Green Product 39 Green Supply Chain Management 42 Product Recycling 44 Green Office 46 Appendix GRI Index 47 Contact Information 47 2 Acer Corporate Responsibility Report 2008 Acer Corporate Responsibility Report 2008 3 A Word from the Chairman Since the second half of 2008, the world has been swept and foreign stakeholders as well as to demonstrate our by global economic woes. This gloomy economic outlook, efforts. The forum—its scope and organization—will be however, has forced companies to re-examine their Corporate revised annually in order to keep it pertinent and focused on Social Responsibilities (CSR), while green and sustainable pragmatic, present day issues. We also pursue engagement industries have been tapped as a way of stimulating economic with local NGO’s in hopes of conducting opinion exchanges growth in the future. In the midst of these positive changes, and discussions over improvement practices in order to reach Acer is more firmly committed than ever to continuing and Acer’s goal of sustainable development. We believe that all broadening its Corporate Responsibility (CR) policies and the above steps can help make us a better company, as well operations. We believe that CSR is an essential component for as raise the sustainable competitiveness of Taiwan’s ICT those companies in Taiwan’s information and communication industry as a whole. technology sector hoping to become first-rate suppliers or achieve a larger market share worldwide. J.T. Wang Acer Group CEO and Acer Inc. Chairman In the drive for continued growth and profits in this ever- changing world, Acer strives to implement socially responsible “ Despite the changing times and practices within the economy, environment, and society. circumstances, we continue to proactively Because of these efforts we are blessed with the fruits of fulfill socially responsible practices, aiming stable economic growth, a protected environment and social for steady economic growth, environmental advancement; this is how we define Sustainable Acer. protection and social betterment in a robust corporate context of consistent earnings As one of the top three PC brands, we at Acer always strive to and sustained growth. This is how we define make the company an instrumental contributor to the world’s Sustainable Acer. ” sustainable development. We understand the influence of brand positioning on suppliers; and in light of Acer’s business integrity philosophy, we encourage suppliers to join the cause in virtue of “engagement”. In the annual supplier’s conference, we highlight pertinent demands to motivate suppliers in taking up challenges involved in sustainable development. In 2008, we underscored five major themes: “energy and climate change”, “green product", "recycling”, “supply chain management” and “information disclosure and communication” as an initiative extension of Acer’s inaugural year of sustainable development in 2006. At the end of 2008, we hosted our first international stakeholder meeting as well as a CSR Forum in Taiwan. We believe that the viewpoints from our stakeholders can help us better focus on the vitally important issues to practically and effectively carry out CSR in the marketplace. Acer is committed to holding the CSR Forum in the years to come, thus giving us more opportunities to learn from our domestic 4 Acer Corporate Responsibility Report 2008 Acer Corporate Responsibility Report 2008 5 Message from the Management A Word from the CEO As Acer Inc.’s CEO and Chief Sustainability Officer, I have Coalition (EICC); implementation of EICC’s Corporate Code social surplus information. Now, Acer submitted its first been a part of leading Acer amidst the dual challenges of a of Conduct; supply chain management and auditing; and Corporate Responsibility Report, an important milestone in global economic recession and the drive towards sustainable engagement with stakeholders. Through our efforts in these Acer’s practice of CSR over the years. development. As we celebrate a new era of across-the-board four areas, we are working to create workplace fairness and implementation and internalization of CSR, I am keenly aware the protection of human rights. At the end of 2008, we officially As we launch—one by one—our CSR initiatives at home and of how much more work needs to be done in this direction. launched a mechanism to engage our CSR international around the world, we are committed to inspecting all of our stakeholders, in hopes of better understanding their actions, thus ensuring that our actions of today will lead to Facing the challenges of this new era, our focus has turned to viewpoints, thus helping Acer and its suppliers to set a more clearer goals of tomorrow. pragmatic and effective plan for future action. We believe 1. the establishment and implementation of sustainable and that any lessons learned through these initiatives should be CSR mechanisms; Gianfranco Lanci shared with Taiwan’s IT industry which can, in turn, positively Acer Inc. CEO & Corp. President 2. the creation of task forces to handle oversight and planning; benefit the efforts of IT industry worldwide towards sustainable development. 3. the initiation of engagement among stakeholders; and 4. the creation of free-flowing, effective internal and external An important part of CSR is giving back to the community. communication channels. At Acer, we encourage our employees around the world to participate in volunteering for community services. Helping “ As we launch—one by one—our CSR We are also committed to implanting a format of regularly the disadvantaged, bridging the digital divide, participating reporting CSR-relevant information on our websites. initiatives at home and around the world, we in ecological conservation and community building, and the Meanwhile, CSR has been included in the agenda in high- investments on the part of Acer Group and Foundation are just are committed to inspecting all of our actions, level meetings with suppliers and business allies. some of the ways that Acer and Acer volunteers are helping thus ensuring that our actions of today will around the world. lead to clearer goals of tomorrow. ” In response to energy conversation and climate change, Acer, in accord with its Spring 2008 integrated strategies, is actively To become an eco-friendly enterprise, Acer is committed working towards becoming a climate-friendly business, with to researching “green” designs—studying how to better focus on four areas: GHG emissions inventory, reducing save energy and resources, and refining supply chain carbon emissions, increasing energy-saving efficiency, and management and environmental information communication. implementation of low-carbon business models. In fact, in our Whereas, areas such chemical substance management, first year of participation in the Carbon Disclosure Project’s easy disassembly and recycling, and the development of Supply Chain Leadership Collaboration (CDP SCLC), Acer certified environmental products are the main thrust behind succeeded in gathering more suppliers to agree to the our move towards making our products more “green.” We also proposed carbon disclosure model than any other international have joined the Climate Savers Computing Initiative (CSCI) brand. As for our own greenhouse gas emissions, we are to strengthen research and development on energy-saving gradually extending regulation and monitoring to include products. commuting behaviors of our own employees; the next step is to improve the thoroughness of data quality and inquiry Acer’s CSR integrated strategy does not forget the importance procedures, as well as putting our product’s inventory of recycling. To this end, we