[COVID Note] You’ll also find this document on our Intranet (using the Nextcloud mobile App) and under “Downloads” on our Website however electronic documents don’t always suit everyone so this physical copy is provided for your convenience (and is swapped between guest stays) Information Q3 2021 Help during your stay with us A Warm Welcome to you all and Have a Great stay with us Richard & Jan Hinchliffe You can call us on 01539 824900, arrange a Video call, or email us on [email protected] IMPORTANT PLEASE READ THIS FIRST FIRE SAFETY PAGE 26-27 © Green Quarter Limited Registered in England No: 05762566, VAT Registration No: 883 5651 87 2 | P a g e For the latest information on temporary changes due to COVID-19 please check our NextCloud Guest Intranet / File Share App. [You’ll find instructions on Page 30] You’ll find the WiFi Network Key and NextCloud App Login details on a printed card in each property www.TheHyningEstate.com 3 | P a g e Contents 1 Welcome .............................................................................................................................6 1.1 Introduction ................................................................................................................7 1.2 About The Hyning Estate ............................................................................................7 1.3 The Estate’s Green Policy ........................................................................................ 15 1.4 Médecins Sans Frontières........................................................................................ 16 1.5 Macmillan Cancer Support (Premier Cottages Charity of the Year) ........................ 16 1.6 The Estate’s Responsible Visitor Charter ................................................................. 17 1.7 About us................................................................................................................... 18 2 Contacting us ................................................................................................................... 22 2.1 The Hyning Video Welcome / Portal Video Call (available June 2021) ................... 22 3 Your Property .................................................................................................................. 24 3.1 Security and Safety .................................................................................................. 24 3.1.1 Keys, Balconies, Windows & Blinds.................................................................. 24 3.1.2 External Lighting & CCTV ................................................................................. 25 3.1.3 Security Alarm & Sensors ................................................................................. 26 3.2 Safety ....................................................................................................................... 26 3.2.1 Rules, Fire Blankets, Fire Extinguishers, Fire & CO Alarms .............................. 26 3.2.2 Emergency Lighting ......................................................................................... 27 3.2.3 Supervising Children ........................................................................................ 28 3.3 Bookable extras for Infants & Young Children ........................................................ 29 3.3.1 Cots & High Chairs ........................................................................................... 29 3.3.2 Melamine Plates & utensils ............................................................................. 29 3.3.3 Stair-gate ......................................................................................................... 29 3.4 Information Technology .......................................................................................... 29 3.4.1 WiFi .................................................................................................................. 29 3.4.2 NextCloud Guest Intranet / File-share App ..................................................... 30 3.5 Heating & Ventilation .............................................................................................. 33 3.5.1 Heating ............................................................................................................ 33 3.5.2 Heated Towel Rails .......................................................................................... 34 3.5.3 MVHR ............................................................................................................... 34 3.5.4 Hot Water ........................................................................................................ 34 3.5.5 Bathroom mixer taps ....................................................................................... 35 3.5.6 Water ............................................................................................................... 35 3.5.7 Waste Water / Sewage .................................................................................... 36 3.5.8 Electricity ......................................................................................................... 36 3.6 Morso / Douvre Wood burning Stoves .................................................................... 36 3.6.1 Lighting / controls / DRY wood only ................................................................ 36 3.6.2 Morso Stove Tips ............................................................................................. 37 3.7 Kitchen Appliances .................................................................................................. 38 3.7.1 Induction Hob .................................................................................................. 38 3.7.2 Oven & Timers ................................................................................................. 42 3.7.3 Twin Ovens in The Byre ................................................................................... 54 3.7.4 Bosch Microwave ............................................................................................ 55 3.7.5 Panasonic Microwaves (Model Varies) ........................................................... 60 3.7.6 Filter Coffee Maker (larger properties except The Byre) ................................ 65 3.7.7 The Byre Filter Coffee Maker ........................................................................... 67 www.TheHyningEstate.com 4 | P a g e 3.7.8 Tassimo Coffee Maker (all 1 bedroomed properties) ..................................... 68 3.7.9 Dishwasher (all properties except The Bake House & The Tack Barn) ............ 70 3.7.10 Dishwasher (The Bake House & The Tack Barn only) ...................................... 75 3.7.11 Washer-Dryer (do run fluff-removal cycle and do not overload) .................... 79 3.7.12 The Byre’s Tumble Dryer ................................................................................. 86 3.7.13 Electronic Scales .............................................................................................. 88 3.7.14 Citrus Juicer (Hall Beck Cottage only) .............................................................. 89 3.7.15 Food Processor / anything else you should need? .......................................... 89 3.8 TV & Audio ............................................................................................................... 90 3.8.1 Television ......................................................................................................... 90 3.8.2 FREESAT / FREEVIEW / FTA (Free to Air) CHANNELS ....................................... 91 3.8.3 FTA – Special Interest & International Channels ............................................. 92 3.8.4 Interactive Services such as BBC iPlayer .......................................................... 92 3.8.5 Roku Media Player ........................................................................................... 92 3.8.6 Blu-ray / DVD Player ........................................................................................ 94 3.8.7 DAB / CD audio system (all properties except The Old Forge & The Byre) ..... 95 3.8.8 DAB / CD audio system (The Old Forge) .......................................................... 99 3.8.9 DAB / CD audio system (The Byre) ................................................................ 103 3.8.10 Müzo Cobblestone (Music streaming) .......................................................... 107 3.8.11 Projector / TV Selection (The Byre) ............................................................... 108 3.8.12 Internet Radio / Alarm Clock (Master bedrooms) ......................................... 110 3.9 Extra beds (https://thehyningestate.com/extra-beds) ......................................... 116 3.10 Cleaning ................................................................................................................. 116 3.10.1 To get you started … ...................................................................................... 116 3.10.2 Iron / Vacuum / Clothes Dryer / Mop / Dustpan & Brush ............................. 116 3.10.3 Dustbins & Recycling ..................................................................................... 117 3.10.4 When you leave (including some additional Covid requirements) ............... 118 3.11 Multi-week stays ................................................................................................... 118 3.11.1 Towel and Tea Towel refresh (stays of 8-13 nights) ...................................... 118